Terms and Conditions
TERMS & CONDITIONS
Peak Feeling SARL
130 Route de la Cour
La Thuile
73640 Sainte-Foy-Tarentaise
France
RCS Chambéry: 888 080 629
NAF: 7911Z
ATOUT FRANCE Registration: IM073200010
Financial Guarantee: APST
Professional Liability Insurance: Hiscox
Email: [info@peakfeeling-ski.com](mailto:info@peakfeeling-ski.com)
Last updated: August 2026
## 1. About Peak Feeling
Peak Feeling SARL (“Peak Feeling”, “we”, “us” or “our”) is a French registered travel agency specialising in ski holidays and related travel services.
Depending on the services booked, Peak Feeling may act:
1. as an intermediary arranging a service supplied by an independent third-party supplier; or
2. where the legal conditions are met, as the organiser of a package within the meaning of applicable French travel law.
The role in which Peak Feeling acts will depend upon the nature and combination of the services purchased and applicable law.
Where Peak Feeling acts solely as an intermediary, the contract for the relevant service is between the Client and the identified supplier. The supplier's own Terms & Conditions apply to that service in addition to these Terms & Conditions.
Where Peak Feeling is legally considered the organiser of a package, nothing in these Terms & Conditions limits or excludes the Client's mandatory rights under applicable French law.
### Accommodation and Catered Packages
Where your booking includes accommodation together with catering and/or other services arranged by Peak Feeling and those services form a package under applicable law, Peak Feeling acts as the organiser of that package.
Individual elements of your package may be provided by independent third-party suppliers. The relevant supplier Terms & Conditions will be presented to you as part of your booking and will apply to the services provided by that supplier, alongside these Peak Feeling Terms & Conditions.
Within a package, the named accommodation supplier is responsible for the day-to-day management and delivery of the accommodation and the named catering supplier is responsible for the delivery of the catering service, where applicable. These services are coordinated and overseen by Peak Feeling as part of the overall package.
You will book and pay Peak Feeling for the complete package, and Peak Feeling will remain your main point of contact throughout the booking and your stay.
Peak Feeling remains responsible for its obligations to you as organiser of the package in accordance with these Terms & Conditions and applicable law.
The role in which Peak Feeling acts will depend upon the nature and combination of the services purchased and applicable law.
Where Peak Feeling acts solely as an intermediary, the contract for the relevant service is between the Client and the identified supplier. The supplier's own terms and conditions apply to that service in addition to these Terms & Conditions.
Where Peak Feeling is legally considered the organiser of a package, nothing in these Terms & Conditions limits or excludes the Client's mandatory rights under applicable French law.
### Accommodation and Catered Packages
Where your booking includes accommodation together with catering and/or other services arranged by Peak Feeling, your booking is made with Peak Feeling as a combined package.
The accommodation may be supplied by a third-party accommodation provider, whose details will be identified in your booking T's and C's. Catering services, including private chef and host services where applicable, are provided and/or arranged and managed by Peak Feeling.
You will book and pay Peak Feeling for the complete package, and Peak Feeling will remain your main point of contact in relation to your booking.
The accommodation provider is responsible for the day-to-day delivery and management of the accommodation on the ground. Peak Feeling remains responsible for its obligations to you in relation to the package in accordance with these Terms and Conditions and applicable law.
## 2. The Lead Booker
Every booking must have a lead booker who is at least 18 years old.
The lead booker confirms that they have authority to make the booking on behalf of all members of the group and accepts responsibility for:
* providing complete and accurate information;
* making payments when due;
* communicating relevant booking information, supplier conditions and these Terms & Conditions to all members of the group; and
* ensuring that members of the group comply with applicable accommodation and supplier rules.
The lead booker is Peak Feeling's principal contact in relation to the booking.
## 3. Making a Booking
Property availability and prices displayed on Peak Feeling's website or contained in an initial proposal are not guaranteed until confirmed with the relevant supplier.
Submitting a booking request, completing a booking form or requesting that Peak Feeling hold or enquire about a property does not itself create a confirmed booking.
A booking becomes confirmed once Peak Feeling has confirmed the booking to the Client following supplier confirmation and the required payment has been received.
Before confirming, the Client is responsible for reviewing the proposal, accommodation information, bedroom configuration, location, facilities and other information supplied and satisfying themselves that the arrangements meet the requirements of their group.
The Client will be provided with or given access to any applicable supplier-specific terms and conditions. By confirming the booking, the Client agrees to these Terms & Conditions and the applicable supplier terms.
## 4. Booking Documentation
The Client's confirmed proposal, booking confirmation, invoice, these Terms & Conditions and any applicable supplier-specific terms together form the contractual documentation relating to the booking.
The confirmed proposal sets out the specific services and inclusions purchased by the Client.
Where generic information on Peak Feeling's website differs from the specific information contained in the Client's confirmed proposal, the confirmed proposal will take precedence in relation to the particular booking.
## 5. Prices
Prices are quoted in the currency stated in the proposal and include applicable Peak Feeling administration costs unless expressly stated otherwise.
Peak Feeling may incorporate its costs and commercial margin into the selling price of a service. The Client will pay the same confirmed price regardless of whether payment is made by accepted payment card or bank transfer.
Unless expressly stated as included, prices do not include:
* tourist tax;
* accommodation security or damage deposits;
* optional services or extras; or
* any other item not specifically included in the confirmed proposal.
Peak Feeling accepts payment by bank transfer, Visa and Mastercard. Bank transfer is our preferred method of payment.
Peak Feeling reserves the right to correct an obvious pricing, calculation, typographical or supplier pricing error before a booking has been confirmed. The corrected price will be communicated to the Client, who may then decide whether to proceed.
Once a booking has been confirmed, the price will not be changed except where permitted by applicable law or where the Client subsequently requests an amendment or additional service.
## 6. Booking Fee
A Peak Feeling booking fee applies to confirmed accommodation bookings, including accommodation sold with catering, housekeeping and/or chalet hosting services.
The booking fee is:
* **€25** where the applicable booking value is below €4,000;
* **€60** where the applicable booking value is €4,000 to €5,000 inclusive; and
* **€100** where the applicable booking value exceeds €5,000.
One booking fee applies per booking regardless of the number of guests.
The booking fee is non-refundable following confirmation if the Client subsequently cancels the booking, subject always to any mandatory rights under applicable law.
If the confirmed booking is cancelled by Peak Feeling or the relevant supplier and the Client does not accept a replacement booking, Peak Feeling will refund the booking fee.
## 7. Deposits and Balance Payments
The deposit required to confirm a booking will be shown in the Client's proposal or booking documentation.
The deposit is normally approximately 25% of the booking value but may differ depending upon the services and supplier involved.
Unless otherwise expressly agreed by Peak Feeling, the final balance is payable six weeks before the holiday start date.
For bookings made less than one month before arrival, full payment will normally be required immediately in order to confirm the booking.
A booking is not secured merely because the Client has requested it. Confirmation remains subject to supplier availability and receipt of the required payment.
## 8. Late or Non-Payment
The Client must make all payments by the deadlines stated in the booking documentation.
If a balance remains unpaid after its due date, Peak Feeling may give the Client up to seven days to make the outstanding payment.
If payment remains outstanding following that period, Peak Feeling may treat the booking as cancelled by the Client and the cancellation conditions applicable to the underlying services may apply.
Where a booking is made close to departure and immediate payment is required to secure the services, Peak Feeling may cancel or decline to confirm the arrangements without providing an additional payment period if the required payment is not received.
Any amounts payable or non-refundable under the relevant supplier's cancellation terms remain the Client's responsibility.
## 9. Cancellation by the Client
All cancellations must be communicated to Peak Feeling in writing.
Where Peak Feeling acts as an intermediary, cancellation of the relevant service is subject to the cancellation conditions of the supplier that the Client accepted when making the booking.
Amounts already paid to a supplier may be non-refundable in accordance with those conditions.
Peak Feeling's booking fee is non-refundable where the Client cancels after confirmation.
Where a supplier provides Peak Feeling with a refund following cancellation, Peak Feeling will return the refundable amount received to the Client, subject to applicable law.
Where payments or refunds involve currency conversion, Peak Feeling cannot guarantee that the euro value of a refund will equal the original amount paid in another currency. Peak Feeling will account for the amount actually received or recoverable in euros and is not responsible for differences resulting solely from exchange-rate movements or third-party currency conversion charges.
Clients are strongly advised to ensure that their travel insurance provides appropriate cancellation cover.
## 10. Amendments by the Client
Requests to change dates, accommodation, guest numbers, names or other confirmed arrangements are subject to the agreement and conditions of the relevant supplier.
Any additional costs arising from a requested amendment are payable by the Client.
Where permitted by the supplier and applicable law, a booking may be transferred to another person, subject to any applicable conditions, administrative requirements and additional supplier costs.
## 11. Cancellation or Changes by a Supplier
Where Peak Feeling acts solely as intermediary, cancellation or amendment of a service by the supplier is governed by the contract and terms applicable between the Client and that supplier.
If a supplier cancels a confirmed service, Peak Feeling will use reasonable efforts to assist the Client in identifying a suitable alternative.
Unless Peak Feeling has a legal obligation to do otherwise, Peak Feeling does not guarantee that an alternative will be available.
If the replacement service is more expensive, the Client will normally be responsible for the difference in price. If the original supplier provides a refund and the replacement is less expensive, the relevant refundable difference will be returned to the Client.
If no suitable alternative is available, Peak Feeling will pass on any refund due or received from the supplier in accordance with the applicable supplier conditions and applicable law.
Where Peak Feeling is legally acting as the organiser of a package, the Client's statutory rights relating to significant changes or cancellation will apply.
## 12. Accommodation Information
Peak Feeling works with independent property owners, rental agencies and accommodation suppliers.
Descriptions, photographs, floor plans, dimensions, facility information and other property information may be supplied to Peak Feeling by those third parties.
Peak Feeling takes reasonable care when presenting this information but does not independently inspect every property and cannot guarantee that third-party information will be entirely free from error.
Peak Feeling will not be responsible for inaccuracies supplied by a third party where Peak Feeling has reproduced that information in good faith and could not reasonably have known it was inaccurate, except where applicable law provides otherwise.
Minor changes to furnishings, decoration, equipment or other non-essential aspects of a property may occur between photographs being taken and the Client's stay and will not normally constitute a material change to the accommodation.
The Client must review the accommodation description and satisfy themselves before booking that its location, bedroom arrangements, accessibility, layout and facilities are suitable for their group.
## 13. Resort Locations and Ski Access
Distances stated between accommodation and pistes, ski lifts, ski schools, resort centres, shops or other facilities are approximate unless expressly stated otherwise.
Where Peak Feeling describes accommodation as “ski-in/ski-out”, this generally means that ski access is available within approximately 50 metres of the piste under normal operating and snow conditions.
Ski access is necessarily dependent upon sufficient snow, weather, piste preparation, lift operation and decisions made by the ski area or local authorities. Peak Feeling cannot guarantee ski access at all times.
## 14. Property Facilities
Swimming pools, hot tubs, saunas, hammams, lifts, fireplaces and other facilities may occasionally become unavailable because of maintenance, breakdown, safety requirements or circumstances outside Peak Feeling's control.
Where Peak Feeling is acting as intermediary, responsibility for maintaining and operating property facilities rests with the accommodation supplier.
Peak Feeling will nevertheless assist the Client in communicating any problem to the supplier and seeking an appropriate solution.
## 15. Security and Damage Deposits
Security deposits and damage pre-authorisations are administered by the relevant accommodation supplier, not Peak Feeling.
The method may vary by property and may include a Swikly or similar pre-authorisation, card payment, bank transfer or another method required by the supplier.
Peak Feeling may provide the Client with links or instructions supplied by the accommodation provider and assist with the process, but Peak Feeling does not hold, manage or determine the release of these deposits.
Before arrival, Peak Feeling will provide or communicate the information supplied by the accommodation provider concerning the required deposit and payment/pre-authorisation method.
The lead booker is responsible for the conduct of their group and any guests invited to the property.
The accommodation supplier may make deductions or claims in accordance with its terms for matters including:
* damage to the property;
* broken or missing items;
* lost keys;
* excessive cleaning;
* smoking damage;
* damage caused by pets where pets are permitted; and
* other loss or damage attributable to the group.
Liability for damage may exceed the value of the security deposit where permitted under the supplier's terms and applicable law.
## 16. Conduct at the Accommodation
Clients and their guests must behave responsibly and comply with the accommodation supplier's property rules.
Serious or repeated unreasonable behaviour, excessive noise, unauthorised parties, deliberate damage, illegal activity or behaviour that materially affects neighbours, staff or other guests may result in the accommodation supplier requiring the offending person or group to leave.
Any consequences arising from such conduct will be subject to the supplier's conditions and applicable law.
## 17. Catering, Private Chefs and Chalet Services
Where catering is included in a Peak Feeling holiday, Peak Feeling arranges independent private chefs to provide the catering service.
Unless expressly stated otherwise, chefs are independent service providers and are not employees of Peak Feeling.
The precise catering service included in the Client's holiday will be described in the confirmed proposal. Those specific inclusions take precedence over generic examples appearing elsewhere on Peak Feeling's website or marketing materials.
Example menus are illustrative. Before arrival, Clients may receive a proposed menu from their chef for approval. Menus and individual ingredients may nevertheless be adjusted where reasonably necessary because of availability, quality, dietary requirements or other practical considerations.
All allergies, intolerances and dietary requirements must be disclosed to Peak Feeling no later than three weeks before the holiday starts, or immediately where a booking is made within that period.
Peak Feeling and its chefs will make reasonable efforts to accommodate notified dietary requirements. However, unless expressly agreed otherwise, food is prepared in environments in which allergens may be present and a completely allergen-free environment cannot be guaranteed.
Where wine or other beverages are expressly included in the catering package, the relevant inclusions will be described in the Client's proposal.
## 18. Concierge and Additional Services
Peak Feeling's concierge team can assist Clients in arranging services including airport transfers, ski lessons, ski guiding, childcare, ski equipment hire, lift passes and other resort services.
These services are generally supplied by independent third-party suppliers.
Where Peak Feeling acts as intermediary for such a service, the contract for its performance is between the Client and the relevant supplier and is subject to that supplier's terms, including its cancellation and payment conditions.
The Client may pay Peak Feeling for these services and Peak Feeling may subsequently settle the supplier's invoice. Collection of payment by Peak Feeling does not by itself mean that Peak Feeling is the provider of the underlying service.
If an independent supplier cancels a service, Peak Feeling will use reasonable efforts to assist in finding an alternative but does not itself undertake to provide the cancelled service.
## 19. Travel Insurance
All Clients are required to hold adequate travel insurance for the full duration of their holiday.
The policy should be appropriate for the activities undertaken and should include, where relevant, cover for:
* cancellation and curtailment;
* medical treatment;
* emergency assistance and repatriation;
* winter sports; and
* personal liability.
Peak Feeling may request evidence of appropriate insurance.
Clients are responsible for understanding the terms, exclusions and coverage of their insurance policy.
Failure to obtain adequate insurance does not transfer to Peak Feeling liability for losses for which Peak Feeling is not otherwise legally responsible.
## 20. Passports, Visas, Health and Travel Requirements
Clients are responsible for ensuring that they hold valid passports, visas, entry documents and any other documentation required for their journey.
Clients are also responsible for ensuring that they are medically and physically capable of participating in activities they choose to undertake.
Peak Feeling is not responsible for a Client being unable to travel or participate because they have failed to comply with applicable passport, visa, immigration, health or other travel requirements, except where Peak Feeling has expressly undertaken responsibility for providing particular information and applicable law provides otherwise.
## 21. Snow, Weather and Resort Operations
Peak Feeling does not control and cannot guarantee snow conditions, weather, avalanche conditions, piste openings, ski lift operations, road conditions or other resort infrastructure.
Poor snow conditions, weather-related disruption, avalanche closures, piste closures or lift closures do not by themselves create an automatic entitlement to a refund from Peak Feeling.
Any rights the Client may have will depend upon the services affected, the relevant supplier conditions, insurance coverage and any mandatory rights under applicable law.
## 22. Extraordinary Circumstances
Events outside the reasonable control of Peak Feeling or a supplier may affect travel arrangements. These may include severe weather, avalanche, natural disaster, fire, epidemic or pandemic, war, civil unrest, government action or restrictions, strikes, road or airport closures, major utility failures or similar extraordinary events.
Where Peak Feeling acts solely as intermediary, cancellation and refund rights arising from such events will generally be determined by the relevant supplier's terms and applicable law.
Peak Feeling will not be required to compensate a Client for losses caused by circumstances outside Peak Feeling's control where Peak Feeling has no legal responsibility for those losses.
However, nothing in this section removes any mandatory refund, assistance or other rights that apply where Peak Feeling is legally the organiser of a package.
Clients should ensure their travel insurance provides suitable cover for disruption and extraordinary events.
## 23. Problems During the Holiday
If a problem arises during the holiday, the Client must notify both Peak Feeling and the relevant accommodation or service supplier as soon as reasonably possible.
Peak Feeling does not manage independently supplied accommodation. Where Peak Feeling acts as intermediary, responsibility for correcting an accommodation defect rests with the relevant accommodation supplier.
Nevertheless, Peak Feeling will assist the Client in communicating with the supplier and seeking to have problems resolved.
Clients should allow the supplier a reasonable opportunity to investigate and, where possible, remedy the issue during the stay.
If a Client fails to report a problem that could reasonably have been corrected during the holiday, this may be taken into account when assessing a subsequent complaint, to the extent permitted by applicable law.
## 24. Complaints
Formal complaints should be submitted in writing to:
**[info@peakfeeling-ski.com](mailto:info@peakfeeling-ski.com)**
Clients are encouraged to submit any post-holiday complaint as soon as reasonably possible and preferably within **28 days of the end of the holiday**, together with relevant photographs, correspondence, receipts or other supporting information.
The 28-day period is intended to allow matters to be investigated promptly and does not remove any statutory right or limitation period available to a Client under applicable law.
Where a complaint relates to a service for which Peak Feeling acted solely as intermediary, the Client may also be required to pursue the complaint with the relevant supplier.
Peak Feeling will nevertheless provide reasonable assistance in communications with the supplier.
## 25. Peak Feeling's Liability
Peak Feeling's liability depends upon the capacity in which it acts in relation to the particular service.
Where Peak Feeling acts solely as intermediary, the independent supplier is responsible for performing the service it has contracted to provide. Peak Feeling is not responsible for the acts or omissions of an independent supplier except to the extent that liability arises from Peak Feeling's own acts or omissions or cannot legally be excluded.
Peak Feeling is not responsible for loss or damage caused by:
* the Client or another member of their group;
* a person unconnected with the provision of the booked services where the event was unforeseeable or unavoidable;
* circumstances outside Peak Feeling's reasonable control; or
* an independent third party for whose actions Peak Feeling is not legally responsible.
Where Peak Feeling legally acts as the organiser of a package, its liability will be governed by the applicable provisions of French travel law.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by law.
## 26. Supplier Terms
Independent suppliers may impose their own booking, payment, cancellation, security deposit, occupancy and service conditions.
Where those conditions apply, the Client will be given access to them before confirming the relevant booking.
If there is a conflict between these Terms & Conditions and mandatory applicable law, the mandatory law will prevail.
If a supplier-specific condition relates specifically to cancellation, payment, occupancy, damage deposits or performance of that supplier's service, that condition will apply to the relevant service to the extent permitted by law.
## 27. Personal Data and Privacy
Peak Feeling processes personal information for purposes including administering bookings, communicating with Clients, arranging services and complying with legal and regulatory obligations.
Personal information may be shared with accommodation providers, chefs, transfer companies, ski schools, equipment providers and other suppliers where reasonably necessary to arrange or perform services requested by the Client.
Peak Feeling processes personal data in accordance with applicable data-protection law.
Further information concerning the collection, use, retention and protection of personal information is contained in Peak Feeling's Privacy Policy.
## 28. Consumer Mediation
Peak Feeling aims to resolve complaints directly with Clients wherever possible.
If a consumer complaint cannot be resolved following a written complaint to Peak Feeling, the Client may have the right to refer the dispute to the consumer mediation service designated by Peak Feeling in accordance with French consumer law.
## 29. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue to apply.
## 30. Applicable Law and Jurisdiction
These Terms & Conditions and bookings made with Peak Feeling are governed by French law.
Any dispute will be subject to the jurisdiction determined by applicable French and European consumer and procedural law.
Nothing in this section deprives a consumer of any mandatory jurisdictional protection available under applicable law.
## 31. Contact
For questions concerning a booking or these Terms & Conditions, please contact:
Peak Feeling SARL
130 Route de la Cour
La Thuile
73640 Sainte-Foy-Tarentaise
France
Email: [info@peakfeeling-ski.com](mailto:info@peakfeeling-ski.com)
Personal Data and Marketing Communications
Peak Feeling Ski collects and processes personal data provided by clients in connection with enquiries, bookings and the provision of its services, including names, email addresses, telephone numbers and other information necessary to organise and manage a client's stay.
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection law.
Where a client has previously purchased services from Peak Feeling Ski, Peak Feeling Ski may use the client's contact details to send occasional information and offers relating to similar holidays, accommodation and services provided by Peak Feeling Ski. These communications may be sent by email, SMS or electronic messaging services such as WhatsApp, where permitted by applicable law.
Clients are informed of this use of their contact details when their data is collected and are given the opportunity to object. A client may also object to receiving marketing communications at any time, free of charge, by using any unsubscribe method provided in the communication or by contacting Peak Feeling Ski at [contact@peakfeeling-ski.com](mailto:contact@peakfeeling-ski.com).
Where prior consent is required by law for a particular type of marketing communication, Peak Feeling Ski will obtain that consent before sending such communications.
An objection to marketing communications will not affect communications necessary for the administration or performance of an existing enquiry, booking or contract.
Personal data used for commercial prospecting will be retained only for as long as permitted under applicable law and Peak Feeling Ski's data retention policy. Data relating to former clients may generally be used for commercial prospecting for up to three years following the end of the commercial relationship, subject to applicable legal requirements. Certain information may be retained for longer where necessary to comply with legal, accounting, contractual or regulatory obligations.
Peak Feeling Ski takes appropriate measures to protect personal data and does not sell clients' personal data to third parties for their own marketing purposes.
Clients have rights in relation to their personal data in accordance with applicable legislation, including, where applicable, rights of access, rectification, erasure, restriction, portability and objection.
Requests concerning personal data or marketing preferences may be sent to:
**Peak Feeling Ski**
176 Galerie du Chardonnet
Rue de la Poste
73320 Tignes, France
Email: [contact@peakfeeling-ski.com](mailto:contact@peakfeeling-ski.com)