Time to get excited and create your tailor-made package!
Peter Du Toit - 6th January 2022 - 4 Nights
Terms and Conditions
The below terms and conditions are for all new bookings made after the 5th February 2021, for Winter 20/21, Summer 2021, and Winter 21/22 bookings.
Please find our standard terms and conditions below under the COVID information.
In response to the COVID pandemic we have updated our booking terms and conditions to offer our guests complete peace of mind regarding their booking with Hideout Hostel.
If your holiday is cancelled for any of the reasons stated below, your balance payment will be fully refunded and your deposit payment automatically converted to a voucher for a future holiday at Hideout Hostel. This voucher is valid for 18 months after the arrival date of your existing booking:
– If Hideout Hostel has been forced to close due to the laws and regulations of the French Government, as well as any other local or public authority
– If France goes into a national lockdown
These new booking terms are valid up until 48 hours before your arrival into the resort. The above booking terms and conditions are applicable for all new bookings for winter 2020/21, summer 2021, winter 21/22 made after 5th February 2021.
For the avoidance of doubt this enhances your protection by replacing the terms in clause 5 that would otherwise apply in these circumstances.
Braveheart SARL – Hideout Hostel is required to comply with all national and local government imposed regulations, recommendations and measures relating to Covid. Accordingly we reserve the right to make changes to the services offered or service level provided by Braveheart SARL – Hideout Hostel during your stay in our accommodation should this be required by such regulations. Reasonable efforts will be made to keep any such interruption to a minimum.
CURRENT TRAVEL ADVICE:
You can find live updates on the current travel advice and the COVID – 19 Pandemic here.
If you have any questions regarding your booking, or you would like to book please get in touch with us: email@example.com
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
These booking conditions will form the basis of the contract between Sarl Braveheart – Hideout Hostel and you. When you ask for your booking to be confirmed and you pay a non-refundable deposit (or pay in full if you are booking within 10 weeks of departure), subject to availability, a contract will exist as soon as we send a confirmation email confirming receipt of the deposit. It is your responsibility to check this confirmation email and to urgently advise us if there are any errors or omissions.
A 50% deposit is required to confirm the reservation.The deposit is non-refundable in all and any circumstances as it covers the unavoidable administrative costs and fixed overheads of Braveheart SARL – Hideout Hostel.
The remaining balance outstanding will be due 10 weeks prior to departure. For reservations made less than 10 weeks before departure, full payment will be required at the time of booking. If we do not receive all payments due in full by their due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in the Cancellations/Refunds section.
By agreeing to these terms and conditions you agree to not attempt to recover the non- refundable part of the contract via your credit card provider, except in the case where Braveheart Sarl – Hideout Hostel ceases trading due to insolvency and consequently is unable to fulfil the booking.
1.2. Price Policy
All prices are quoted in Euros. The prices quoted, shown on our website and in supplementary promotional material apply at the time, however are subject to change without notice. The price of your arrangements will be confirmed on booking. When you have booked and paid your deposit or the full amount if you book within 10 weeks of departure, the price of your booking as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking. The price of your confirmed booking is also subject at all times to changes in transport costs, such as fuel, which are part of our contracts with transport providers; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements any or all of which may result in a variation of the price of your arrangements.
The costs of all standard taxes are included in our prices. Due to the financial commitments being made by Sarl Braveheart – Hideout Hostel, we regret that we are not able to make reductions in prices once a booking is made and confirmed even if special offers become available. Special offers are for new bookings only. You may not “amend” to take advantage of any discounts or special offers released after you have already booked.
1.3. Not included in the price:
Please see our website for a full breakdown of what is/isn’t included in your reservation. In particular please note that the local tourist tax (Taxe de Sejour) is not included in the price indicated in the room price. The Taxe de Sejour is added to your booking separately.
Accuracy of Descriptions & Offers
We endeavour to ensure that all of the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Sarl Braveheart – Hideout Hostel strives to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed. Also, please note that pictures only present a representation of the product.
Amendments to the booking by you
3.1. You may request alterations to your booking and proposed itinerary at any time prior to your arrival, subject to any difference in cost being paid prior to confirmation. Please submit all requests to Braveheart SARL – Hideout Hostel in writing and we will do our utmost to accommodate your requests. However, such requests shall not be taken to form part of the contract between you and Braveheart SARL – Hideout Hostel until acceptance of the alteration has been confirmed in writing by Braveheart SARL – Hideout Hostel and any difference in price has been paid by you.
3.2. It should be noted that all requests are subject to availability and may also be subject to a fee, will be confirmed in writing.
3.3. Subject to the terms of the ‘COVID CLAUSE’ at the start of this document, a request to change dates to a future season or made within ten weeks of arrival, will be deemed a full cancellation and the cancellation charges outlined in clause 6 will apply.
3.4 If a fully flexible rate has been booked you may amend the booking anytime before 14 days prior to arrival. You can change your booking to a future date within 18 months of original arrival date. If you wish to amend the booking after 14 days prior to arrival a fee may be charged. All amendments should be sent to Hideout Hostel in writing to firstname.lastname@example.org
Amendments to the booking by Braveheart SARL – Hideout Hostel
4.1. Subject to the terms of ‘COVID CLAUSE’, if Braveheart SARL – Hideout Hostel is obliged to make a significant change to your holiday within ten weeks of the original departure date (which includes any significant change other than a change which would trigger a cancellation by Braveheart SARL – Hideout Hostel, as defined in clause 6), you may choose to either:
– Accept the new booking arrangement offered by us, or
– Purchase a replacement holiday from us at the current selling price, or
– Cancel your holiday and receive a full refund.
4.2. You must notify us of your choice within seven days of our offer of alternative booking arrangements. If you do not, you will be deemed to have accepted the new booking arrangement.
Cancellation of the booking by you
5.1. The Party Leader must confirm any cancellation in writing. The date on which written notification is received by Braveheart SARL – Hideout Hostel will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total booking cost.
5.2. If the accommodation you have booked is available to be occupied, but you are unable to travel, then according to French law, Braveheart SARL – Hideout Hostel is not legally obliged to reimburse you differently to the terms laid out in clause 5.
5.3. The cancellation charges are as follows:
Days prior to arrival
Cancellation charges (percentage of total cost)
More than 70 days
(i.e. loss of non-refundable deposit)
69 to 35 days
(including non-refundable deposit)
34 days or less
5.4. Refunds (following deduction of the cancellation charges) will only be made to the Client where the full balance has been paid.
5.5. If a fully flexible rate has been booked you may cancel anytime up until 14 days before arrival for a full refund. After this date no refund will be offered. All cancellation requests should be sent to Hideout Hostel in writing to email@example.com
Cancellation by Braveheart SARL – Hideout Hostel
6.1. In the unlikely event that Braveheart SARL – Hideout Hostel is obliged to cancel your booking for any reason (other than in the circumstances outlined in our ‘COVID CLAUSE’ at the start of these Booking Conditions) we will issue a refund and offer an indemnity payment (as per the table below). Cancellation by Braveheart SARL – Hideout Hostel is limited to a situation where Braveheart SARL – Hideout Hostel cannot accommodate your whole party in any of our properties for the dates originally booked or dates within 24 hours of those originally booked, and as a result, Braveheart SARL – Hideout Hostel is obliged to cancel your booking.
Days prior to arrival
Indemnity payment (percentage of total accommodation cost)
More than 70 days
69 to 35 days
34 days or less
Cancellation by Force Majeure
7.1. If your booking cannot happen by Force Majeure then Braveheart SARL – Hideout Hostel will not be in breach of contract or liable for any form of compensation. As a gesture of goodwill, Braveheart SARL – Hideout Hostel will refund 50% of any payments made if a cancellation is caused by events amounting to Force Majeure. A Force Majeure event is an unforeseeable, unavoidable, external event which includes, but is not limited to, warfare, riots, civil unrest, terrorist activity, government regulations, industrial dispute, weather, epidemics, pandemics, natural or technical disasters, nuclear war or similar events beyond our control. NB: Covid is now a known problem and therefore, under French law, any cancellations related to Covid cannot be classed as Force Majeure.
Braveheart SARL – Hideout Hostel Liability
8.1. Braveheart SARL – Hideout Hostel endeavours to make sure that the accommodation you book with us is supplied and the services provided by us are performed using reasonable skill and care. In all cases where Braveheart SARL – Hideout Hostel are held to be liable (except where personal injury, death, loss and/or damage to luggage or personal possessions results) Braveheart SARL – Hideout Hostel is limited to the relevant holiday price of the individual client(s) affected, subject to the individual client notifying Braveheart SARL of any claim in writing, within 28 days of the end of your booking
8.2. Braveheart SARL will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description resulting from:
the act(s) and/or omission(s) of the person(s) affected;
the act(s) and/or omission(s) of any third party;
circumstances beyond our control, the consequences of which could not have been avoided by the exercise of due care
8.3. Braveheart SARL – Hideout Hostel shall not be held liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights and airline delays.
Booking, Travel Agents and Packages
9.1. If you book your holiday through another booking or travel agent, the booking or travel agent will pass information to Braveheart SARL – Hideout Hostel and we will pass information to the booking or travel agent. The booking or travel agent may also receive payment from you for the holiday. Any information or advice given to you by the booking or travel agent, which is not based on information or advice given to them by Braveheart SARL – Hideout Hostel, is their responsibility and we do not accept liability if incorrect information is given to you by your travel agent. In such circumstances any requests for compensation or redress should be addressed to your travel agent and not to Braveheart SARL – Hideout Hostel.
9.2. Braveheart SARL – Hideout Hostel is not a package travel tour operator and the Package Travel Regulations and Linked Arrangements Regulations do not apply to the services provided by Braveheart SARL – Hideout Hostel.
10.1. Building & Development Work
Whilst we will endeavour to advise you of any building or refurbishment work underway at Hideout Hostel, we cannot anticipate where work will take place outside of the grounds. All the accommodation featured strive to maintain high standards, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.
10.2. Check-in & Check-out Procedure
Official check in time is from 4pm and check-out time is 10am. If you wish to arrive earlier, and you room is not ready, you can leave your luggage at your own risk in the boot room, and then check in later in the day. If you wish to check in outside of reception hours, we will send you self check in details via text message or email. If you require a late check-out time, please speak to a member of staff directly during your stay. We appreciate that flights or other travel arrangements can be delayed or cancelled. If this is the case, please notify Hideout Hostel as soon as you can.
10.3. Delivery of Documents
Upon receipt of deposit or full payment, Sarl Braveheart – Hideout Hostel will issue a booking confirmation/ invoice via email. Tickets and other documents will normally be forwarded to you by email together with your confirmation invoice. It is important that you check your documents on receipt. Please notify us immediately if there are any errors or omissions. For late bookings, a discretionary fee of up to £25 may be charged.
10.4. Disabled Clients
We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
11.1. All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any chalet manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hostel manager or other supplier prior to departure from the hostel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
12.1. It is a condition of booking with Braveheart SARL – Hideout Hostel that all clients have personal travel insurance, as Braveheart SARL – Hideout Hostel does not provide any winter sports or other travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, third party risks, mountain sports, illness or any other mishap during the entire period of your holiday (including travel to and from resort), costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property. We also recommend that you take out adequate insurance to cover your personal possessions.
12.2. So that we can assist you in the case of an emergency, it is useful for us to have details of your travel insurance policy so please provide details at the time of booking.
Late Payment Fees
13.1. It is your responsibility to pay any balance payments on time. We reserve the right to charge a late payment fee of £25 for any balance payments which are not paid on or before the balance due date as stated on your booking confirmation.
Passports, Visas and Health requirements – Your responsibilities
14.1. The following information is for guidance only, and it remains your responsibility to check the most up to date requirements before you travel. Any passports, visas, health inoculations/ certificates, International Driving Licences and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred as a result of failure to comply with such requirements. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. Passports should be valid for at least 90 days from date of entry. Please check with the UK Passport Service for further information. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The FCO website also provides useful additional advice and information about all destinations.
15.1. In the unlikely event of encountering difficulties whilst away it is essential to take up the matter locally. Failure to contact the hostel staff, relevant supplier or the 24-hour emergency telephone number whilst in resort, may affect your rights under this contract. Should any problem remain unresolved please notify our Customer Relations Department in writing within 28 days of your return. Full contact details are listed on our website and further information will be given to you upon arrival
Public Holidays and seasonal changes
16.1. Subject to these conditions, we are unable to accept liability for any alterations or withdrawal of facilities due to National or Public Holidays and suggest that you consult the relevant Tourist Board for further information. At certain times of the year things may quieten down or close. Should a feature be considered by you to be crucial to your enjoyment, it is essential that you declare your specific interest/ requirement at time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. It’s sometimes possible to change things around after arrival, but please help us to fulfil your expectations by checking with us ahead of travel – not after your return.
17.1. Any special requests must be advised to us at the time of booking e.g. diet, allergies. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
Conditions of Suppliers
18.1. The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
18.2. While we make every effort to recommend only suppliers with a proven track record for service, we do not accept any responsibility for the services provided. You must satisfy yourself in advance as to the quality of the service and the provider’s ability to execute the services, prior to purchasing.
18.3. Where we help to arrange a booking for you, for sports equipment, sports lessons, guiding or lift passes, taxis, transfers in vehicles not operated by us, etc. we do so as a complimentary service. We have no control over the provision of the goods and services provided and we cannot accept any liability for the goods and services provided or for the acts or omissions of the companies or any of their employees or other personnel.
19.1. These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by French Law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of France.
Food & Beverages
20.1. Hideout Hostel does not provide any self-catering facilities to guests. Due to licensing restrictions guests are not allowed to bring their own alcohol beverages or food into the hostel. Only alcoholic beverages and food purchased in the hostel may be consumed on the premises.
21.1. We operate a strictly no smoking policy in the hostel. Smoking is permitted in designated outdoor areas where ashtrays are provided. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to €500.00.
22.1. Hideout-hostel.com website information is correct to the best of our knowledge at the time of going live. Information cannot be guaranteed since changes can occur at any time outside the control of Hideout Hostel. Hideout Hostel is an adults only accommodation, however we can make exceptions on a case by case basis, please email us to enquire: firstname.lastname@example.org
Hideout Hostel provides general information, services and links in the areas of equipment, general sporting goods, and outdoor recreational activities. By providing this information and service, we do not assume any liability for the use of this information or services by our clients. Ski sports and outdoor recreational activities all have potential hazards involving risk of injury or death, and each person participating in these activities needs to understand the risks involved, obtain the necessary training and take the needed precautions. You recognise this, assume all risks of property damage, personal injury and death, and agree to hold Braveheart SARL – Hideout Hostel harmless from any liability as a result of your use of the information or service provided by the Hostel.
Tignes - 6th - 9th Jan - Price for 2 guests B&B
Sleeps - 2
A stylish, fun and affordable chalet in Tignes Le Lac with great vibes for all mountain enthusiasts, winter and summer. Be it shredding waist deep pow, railing berms, or sinking beers, it’s always better with friends. At Hideout they bring together a community of like minded legends who love to share these epic moments.
When you’re not sleeping or having the time of your life in the mountains, make some friends and unwind in the bars or restaurant or in the outdoor jacuzzi.
Pick your vibe, with Asian food, chilled soul nights, hilarious seasonaire parties, award winning cocktail bar, charity events or live music shows. We have everything covered, and welcome you in like one of the locals, so much so, we’ll even give you their local prices!
All rooms have squishy mattresses with linen and towels included for a good nights sleep, and functional ensuite bathrooms to make your room a home away from home feel.
- Hot Tub
Terms and Conditions
GENERAL CONDITIONS AND LEASING TERMS – updated 12.04.2021
In order to confirm your chosen holiday an advance payment of 25% the total holiday cost per person must be paid at the time of booking.
Regarding the French laws this sum is considered as advance payement and not deposit, it means none of the parties can cancel.
Rental contract will be established only when advance payment is received and TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC rental offer
The balance of your holiday booking should be paid 30 days in advance.
Price includes the flat to clients’ disposal as well as table service, furniture, warm and cold running water, electricity and heating (according to French norms of
temperature in force at that time and such as they were decided by the co-ownership association of each building). It does not include extra services or any possible
administrative charges and local tourist taxes due and charged on behalf of Tignes city hall. Prices are established in euros currency.
TOURIST TAX : The tenant should also pay tourist taxes per person and per night, all year long, for people 18 years old and more. The amount due for Tourist tax is
depending on accommodation ranking fixed by order of Mayor of Tignes and Champagny
3. ARRIVAL – KEY ADDRESS :
Key address is TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC or at the address indicated in your booking contract confirmation from 17h00 and
Before receiving the keys you should pay balance of your stay, extra services, guarantee deposit and tourist taxes.
In case of late arrival (after 19h00), arrival another day than Saturday, the tenant should inform TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC
and make an new agreement appointment for key remittance address and schedules.
Exceptionnally the tenant , after TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC’s agreement, can receive keys of its holiday accommodation, after
office is closed if and only if he has paid balance of stay, extra services, guarantee deposit and tourist taxes by cheque or credit card.
If 24h00 after the scheduled date for key remittance the tenant did not arrive, he is considered, without any news from him , as « no show » and the rental contract is
therefore merely cancelled, see our cancelation conditions. TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC can rent accommodation again without
GUARANTEE DEPOSIT : upon arrival, tenant will leave a guarantee of 200 € to 2000 € for. The deposit shall be effected at the time the keys are remitted to the tenant. It
will consist of a cheque drawn in euros currency or a credit card Visa or Eurocard Mastercard or in cash. TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC
BLANC shall give back within 8-10 days the deposit of the clients after deducting in case something is missing, broken or damaged, as it is found out by the following
client, the compensation due to TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC.
DEPARTURE : departure time is before 09h00. In case the tenant will return the keys after 09h00, penalty is due for an amount of 200 euros for a studio or 2 rooms
apartments, 400 euros for a 3 rooms apartment and bigger, 800 euros for a chalet.
In case of a lost of keys 30 € to 150 € according to locker quality can be deducted from the guarantee deposit.
4. CHECK IN/OUT CONTROL AND INVENTORY OF THE PREMISES
A furniture and equipment inventory as well as check in and check out inventory conditions at your disposal in each apartment.
Due to a lot of departures and arrivals during the very same day, agency cannot control each accommodation one by one, all at once.
Check out control is systematically done during the day before next arrival, and after departure, before any key is delivered to next tenant, or within 48h00 if apartment
is not rented. The tenant will have 24 hours from the moment of arrival to check the condition of the premises and the correctness of the apartment conditions, cleaning
and inventory. After this delay, the tenant shall be considered as having tacitly agreed that the conditions of the place are good and that the inventory is correct.
5 . USE OF THE PREMISES
The rental of premises is meant for the personal use the tenant to live in during his vacation. The subtenancy (even for free) to a third person, even from family is forbidden.
Interruption of services such as heating, cold and hot water, electricity... or public services (clearing of snow, water, electricity...) if owners and TIGNES AGENCE by ROC
BLANC - CHAMPAGNY AGENCE by ROC BLANCare not directly responsible for it the tenant will not receive any refund.
In case the tenant wishes to shorten the period agreed upon, for any reason whatsoever, TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC is under
no obligation towards the tenant and shall not refund him with the portion of rental corresponding to the unused period of time.
The tenant will be responsible for any damage due to carelessness. All necessary repairs due to carelessness or wrong use during the stay will be invoiced to the tenant.
The agency can visit the apartment during the stay mainly if the studio, apartment or chalets is for sale (with previous information and appointment)
- number of persons : the lease is meant for a certain number of persons which cannot be exceeded (even if children). In case of infraction, the rental contract can be
cancelled and the tenant will not receive any refund or an additional cost as a penalty can be charged.
- Animals : are not accepted without any previous agreement from the agency, one extra cost can be charged.
- Rules and Regulations : The Tenant should respect the residence rules and regulations. He would take good care of quietness of the residence and the neighbours night
- Damages : None of the objects in the apartment must be put in another one. An object transferred to another apartment will be considered as lacking and retained as
such on the guarantee deposit. The tenant shall inform TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANCof any damage or breakage which
happened during his stay and shall be responsible for all items shown on the inventory. He shall have the following obligations : reimbursing the cost of the objects
missing or damaged at the price, and if it is the case, to pay for the repair or cleaning, especially when bedding is concerned refund the cost of repairs, according to an
evaluation to be made by TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC when walls, ceilings, paintings, doors, windows, bath, lavatories, wash
stand ... if and when they have been damaged or broken.
The tenant is liable for any damages even in case of a fire. It is highly recommended to subscribe a personal rental civil liability insurance.
Owners of the apartment and TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC are not responsible in case of theft or burglary.
7. CANCELATION CONDITIONS / INTERRUPTION OF CONTRACT
According to articles R211-9, R211-10, R211-11 from « code du Tourisme »
In case of justified cancelation, the tenant can received a refund (with deduction of cancelation fees) of paid and collected sums.
The cancellation has to be written registered letter with acknowledgement of receipt, the fees are in the below-described conditions :
Cancellation more than 90 days before arrival : TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC will refund the advance payment but keep a sum
lump of 50 euros.
Cancellation in between 90 and 30 days before arrival : 25% of the price of the stay will be owed to the TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC
BLANC as a lump sum.
Cancellation less than 30 days before arrival and « NO SHOW» 100 % of the price of the stay will be owed to the TIGNES AGENCE by ROC BLANC - CHAMPAGNY
AGENCEby ROC BLANC as a lump sum.
Reduction of the leasing period : in case the tenant wishes to shorten the period agreed upon, for any reason whatsoever, TIGNES AGENCE by ROC BLANC –
CHAMPAGNY AGENCE by ROC BLANC is under no obligation towards the tenant and shall not refund him with the portion of rental corresponding to the unused period of
In case of exceptional and inevitable circumstances (including a new pandemic event such as Covid19), article L.211-14.II from the French Tourism code will be enforced.
- CANCELLED BOOKING all amount paid is refunded – see conditions here after.
- SHORTENED BOOKING we will invoice at prorata temporis with additional costs for charges and services that cannot be reduced
Flexible cancellation conditions Due to COVID-19
- French borders are closed by decision of French government due to COVID 19
- Country of origin borders or borders of country you should cross are closed by decision of government due to COVID 19
- Government of country of origin does not allow non essential travels due to COVID 19
- Airports / Railway station are closed in France or in country of origin due to COVID 19
- Kilometers restrictions around your home due to COVID 19
- Quarantining (14 days on any other lockdown duration) required by France or by country of origin due to COVID 19
- Government ordinance compels us to close the accommodation due to COVID 19
- Ski lift and/or ski resort are closed due to COVID 19
Client can subscribe an insurance CHAPKA and ask for refund directly to them for the following reason :
if the Insured, his Spouse or a member of his Family as well as any person usually living with the Insured has been diagnosed positive for COVID-19 before the scheduled
departure date travel.
The rental of furnished accommodation is not submitted to the hotel liability rules.
TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC is not responsible in case of theft, burglary, or personal effect damages, in accommodation,
carparks or adjacent places (ski lockers, bike storage...). The Tenant is entirely responsible and must ensure their protection during the stay and particularly during his
Please make sure all windows, doors are secured and locked (accommodation and ski lockers)
9. LITIGATION : it is irrevocably agreed between the tenant and TIGNES AGENCE by ROC BLANC - CHAMPAGNY AGENCE by ROC BLANC that all litigation concerning the
execution and the obligation of the present agreement will come under the exclusive jurisdiction of the CHAMBERY (73) Court of Justice.
These are the conditions of the parties.
Tignes - 6th -9th Jan
Sleeps - 4
Property Size - 32m2
The Les Pistes studio is a 32m2 studio sleeping 4 guests in small and quiet residence the heart of Tignes Le Lavachet 150m from the all services (supermarket, bakery, restaurants and ski shops) and only 20m from the Chaudannes and Pâquis chairlifts. You can also use free shuttle buses that stops nearby to get to the main Lac ski school meeting points in just a couple minutes.
Lay out :
Bunk beds in hallway.
Living room with pull out sofa bed (for 2 persons)
Kitchenette with : Hotplates. Refrigerator. Oven. Dishwasher.
Bathroom with: Shower, sink and WC, Washing machine
* Apartment is on the 3rd floor with no lift
Price includes end of stay cleaning and linen and towels
Terms and Conditions
Terms & Conditions of Carriage
Terms and Conditions of Carriage
SARL Mountain Rescue Transfers
Updated 24th July 2020
"Mountain Rescue" will refer to the company SARL Mountain Rescue, 5 Le Croix Bozon, Peisey Nancroix, 73210. Siret 798 574 877 00014
"Customer" will be the person that makes the booking for themselves or on behalf of other persons.
"Party" shall refer to all persons travelling together in one single booking.
"Passenger(s)" shall refer to a person within a party.
"Operator" shall refer to a business that provides a transport service.
These terms and conditions of carriage are agreed to by the customer by booking with the Mountain Rescue.
Payment for transfer must be made in advance and either in full or in part by the customer at Mountain Rescue’s discretion. A booking is not confirmed unless payment has been made.
Payment can be accepted by:
Credit/Debit Card, via the Mountain Rescue website, email link or over the phone;
Cheque or Bank Transfer, which must be received and confirmed at least 7 days before travel;
Cash, only when received in advance of travel.
Online payments are made securely by credit card using our secure supplier: CIC Banque. No credit card details are taken or stored directly on the Mountain Rescue website.
Transfer bookings may be made online, via email or by phone. In making a booking the customer accepts these terms and conditions and on all of the party travelling under the booking.
Where two or more passengers are included on the same booking, the customer organising the booking shall answer for the entire booking arrangements.
It is the customer’s responsibility to provide accurate information for the booking details, this includes flight details, accommodation details, email and mobile number.
The booking confirmation is the customers proof of booking. The customer should carry a printout of the booking confirmation and invoice when travelling.
It is the customer’s responsibility to provide the correct flight information. This includes the flight number and the local flight times. Mountain Rescue operates a schedule that is based on the times that are booked by our customers and we do not verify this information.
Any issues caused during transit in relation to this information will be deemed the customers fault and not that of Mountain Rescue.
It is the customers responsibility to provide the correct drop off and pick up address and location. We have an extremely good knowledge of all of the resorts we cover and a large database with GPS coordinates along with our driver’s personal knowledge but it still remains the customer’s responsibility to have the correct location details.
If our driver cannot find your accommodation through lack of the correct information within 20 minutes Mountain Rescue reserves the right to drop the group at the tourist information or charge the customer for additional services.
Mountain Rescue Transfers operates under a “Transport Public Routier Collectif de Personnes” licence. Under this licence alone Mountain Rescue cannot operate a one passenger transfer. If the customer books a group and some of the group are no longer available to travel to the extent there is only one passenger.
Mountain Rescue Transfers are not legally permitted to do so. In this case, the customer must inform Mountain Rescue in writing 14 days prior to travel. If this notice is not given any monies paid will be non refundable.
Mountain Rescue Transfers reserves the right to not transport the customer if no notice is given and transport is requested on the day.
Once payment has been made the customer will receive a confirmation email and an invoice. This confirmation email should be received within 24 hours of payment. If it is not received please contact our office.
The confirmation email details the travel plans requested by the customer. It is the customer’s responsibility to check the travel details are correct and to inform Mountain Rescue of any errors immediately.
The customer must carry a print out of the booking confirmation and the invoice of payment when travelling as proof of payment.
In the unlikely situation where a booking is made and payment received and there is no longer availability, Mountain Rescue will refund the customer within 24 hours.
Amendments, Cancellations and Refunds
Booking amendments should be requested in writing via email and maybe subject to an administration fee of 35.00 euros.
A booking amendment is a change of resort, change of passenger numbers, change of flight time. We can’t guarantee the booking is still secure at this point.
Changes to flight times or dates within our cancellation period are considered as a cancellation at Mountain Rescue's discretion.
Any change to your destination or pick up location from the organised must be done in writing via email 14 days prior to the date of travel. We can’t guarantee the booking is still secure at this point.
Any changes to bookings can incur a 50.00 euro administration fee at Mountain Rescue’s discretion.
The customer may request a cancellation at any time.
Cancellations made up to 14 days before the first travel date will be refunded the full booking amount minus a 50.00 euro administration fee to cover banking and administration costs.
Cancellations made less than 14 days but more than 7 days before the first travel date on the booking will be refunded 60% of the total price.
Cancellations made less than 7 days of the first travel date/time will be charged at the full booking amount and no refund will be given.
A cancellation applies to the entire booking from the first travel date and includes any further travel dates in the booking. For example, a cancellation made within the 7 days of the first travel date and with the return travel date over 7 days away. In this situation, this date is not treated separately and no refund will be issued for the whole booking.
In the event of a cancellation, Mountain Rescue will refund the customer at its absolute discretion and will not fall liable for bank exchange rates and bank charges.
In the event of Mountain Rescue cancelling a confirmed booking. Mountain Rescue will offer a full refund or help source alternative transport.
The customer can request a confirmation email and invoice for insurance purposes.
Flight Delays, Cancellations and Rescheduling
In the event of your flights being delayed it is the customers responsibility to inform Mountain Rescue of the situation and keep Mountain Rescue as informed as possible as to your arrival time. Mountain Rescue will do our best to keep informed at our end.
If the customer makes no contact with the driver or the Mountain Rescue office within 60 minutes of the flight landing time, the customer will be considered as a “no show” and the driver is entitled to leave the airport without them. The customer will then be required to book a new transfer.
Drivers will wait for 90 minutes from your flight landing time at no extra charge. After this there will be a charge of 30.00 euros an hour to cover driver and parking costs. This may need to be paid in cash to the driver upon arrival to the resort.
When a flight lands later than scheduled, the waiting time rule no longer applies.
After the 90 minutes, it may not be possible for the driver to wait, at this point we will endeavour to meet the customers travel requirements to the best of our ability. Mountain Rescue will try to make arrangements to get you on the next available transfer at no extra cost.
If this is not possible we will ask you to claim with your travel insurance for the cost of a new transfer. The extra charge can be wavered or reduced at Mountain Rescue’s discretion.
In the situation that a flight is delayed over 4 hours Mountain Rescue will consider the flight as cancelled and the customer will be required to book a new transfer at the full price. Mountain Rescue is happy to assist the customer with documents to make an insurance claim.
In the situation where flights are cancelled and the customer no longer requires the transfer our normal cancellation policy applies.
Customers are limited to two items of luggage (one normal holiday luggage bag not exceeding 23 kg and small hand luggage bag), and a ski or snowboard bag.
Please ensure ski and snowboard bags are mentioned at the time of booking in order to ensure enough space on the transfer. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage allowance, or refuse to transport the items.
The property of the customer is carried at their own risk. Mountain Rescue accepts no responsibility for loss or damage whilst in transit.
Law dictates that all passengers are required to wear seat belts in vehicles operated by Mountain Rescue. It is the responsibility of the adults to ensure that children are fastened correctly and travel in a safe manner.
Babies should be kept in baby seats at all times when travelling.
Mountain Rescue reserves the right to refuse to carry any passenger who is thought for any reason unfit to travel with the Mountain Rescue. Passengers who misuse, mark or soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 100.00 euros. This charge is payable immediately to our driver.
Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. The consuming of food is not permitted on any vehicle.
Smoking is not permitted in vehicles.
Customers must not leave rubbish of any kind in the vehicle.
If the driver is asked to stop repeatedly we are not held responsible for the time these breaks take and the consequences of missing flights. If unscheduled stops are requested by the passengers Mountain Rescue can charge the customer a 100.00 euros fee for breaking the terms and conditions of carriage agreement.
Airport Pick Up and Resort Drop Off
Mountain Rescue will specify the meeting armaments for each airport on the booking confirmation you receive after payment.
Please inform us of which terminal you are expected to land in.
You will be met at the airport by a Mountain Rescue driver and taken to your vehicle.
Mountain Rescue will not be held responsible if our driver is unable to park his vehicle further than expected by the customer due to airport regulations or situations beyond our control.
The customer is responsible for providing the correct information in regard to the accommodation and to direct the driver if required. If no address has been provided and the Mountain Rescue driver cannot find the accommodation after 30 minutes then Mountain Rescue reserves the right to drop the customers at the tourist information or charge the customer additional fees for the vehicle and driver hire.
Departing from Resort
The pickup time on your booking confirmation is estimated at the booking stage, this time is confirmed by 17:00pm on the day before travel.
If you have not received this message by 17:00 CET please call our operations number to confirm the time. It is the responsibility of the customer to contact Mountain Rescue to confirm if the SMS has not been received by 17:00pm.
In general, we aim to get our customers to the airport in comfortable time and to give at least 2 hours for check in and flight preparation. We always like to give plenty of time for the unexpected.
In the event of extremely bad weather and road conditions it is possible we will have to pick you up earlier, in these cases we reserve the right to change your pick up time at short notice.
If you have specific requirements regarding your pick up time, please contact our operations team as early as possible so we can try to accommodate your request. Once you have received your confirmed pick up time we cannot always guarantee to be able to change this.
Mountain Rescue accepts no responsibility for delays if the customer is not ready at the time stated.
If the customers are not at the vehicle within 60 minutes of the stated pick up time the customer will be considered as a “no show” and the driver will be entitled to leave the resort without them. The customer will then be required to book a new transfer.
Private transfer means your party has sole occupancy of one or more of our minibuses.
You will not share the minibus with another group, unless arranged with the customer.
At the time of booking a private transfer you can also tick a box stating that you are willing to share the transfer to gain a cheaper price. In this case, we can add another group if their flights fit around your booking and there is no additional waiting time for your party.
We will always email or call you to inform you if we have another party interested in travelling with your group.
You will receive an SMS and email the day before travel by 17:00pm giving you the drivers direct number.
If the customer requests a certain pick up time from the resort, Mountain Rescue will accommodate where possible. Mountain Rescue will not be held responsible for any costs related to customers missing flights, trains or other services.
If the customer is not at the pick-up point as arranged the Mountain Rescue driver will wait for a maximum of 30 minutes before departing and the customer is considered a “no show”.
If the customer cannot be contacted the Mountain Rescue driver will wait for 30 minutes before departing and the customer is considered a “no show”.
Shared transfers means the customer or the party will travel in a vehicle with or parties staying the same or other resorts.
Allow 60 minutes to clear customs from your flight landing time.
We reserve the right to alter the airport departure time by up to 30 minutes later if required.
If you are delayed or your flight is cancelled we will not be able to wait. We will endeavour to get you on our next transfer if possible.
Mountain Rescue advises that all our customers commit to the highest level of travel insurance possible. It is important that the customer is covered for force majeure and winter sports cover. The cover should include protection for missed or cancelled flights, medical assistant including repatriation, loss of baggage or money. Cancellation by the client.
Service Failure and Force Majeure
Our aim is to always get our clients to their location with minimal discomfort and inconvenience. However, we cannot be held responsible for certain circumstances beyond our control, such as:
Traffic accidents causing delays to the vehicle.
Extreme, adverse and severe weather conditions.
Compliance with requests of the police.
Unforeseen traffic delays.
Industrial action by third parties.
Unforeseen problems caused by other passengers or transfer customers.
Vehicle being held or delayed by a police officer or government official.
Force Majeure (e.g. Natural disasters, infectious disease, act of god, war).
All other circumstances affecting passenger safety.
We are always keen to hear about your travels with Mountain Rescue, please don’t hesitate to contact us if you wish to discuss problems you encountered or ways you think we can improve our service.
Where Mountain Rescue book for travel on services provided by operators other than Mountain Rescue, Mountain Rescue do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
Mountain Rescue reserves the right to outsource/subcontract bookings to other licenced transfer partners whom they consider trustworthy, reliable and to the same standard if the situation requires.
If Mountain Rescue for any reason within our control are unable to deliver passengers to their confirmed destination, Mountain Rescue will provide a suitable alternative transport to carry its clients to their stated destination.
Any reimbursement made by Mountain Rescue for the costs of alternative means of transport incurred by the passenger to get to their confirmed destination shall be no more than the cost of getting to that location by taxi.
Mountain Rescue shall only be liable for any reasonable and foreseeable consequential losses arising directly out of breach in contract. In such cases our liability shall be limited to 200 euros per person.
Nothing can affect the consumer’s statutory rights.
Mountain Rescues terms and conditions of carriage are governed by French law, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
Book now with just a 25% deposit and pay nothing more up to two weeks before you travel.
We have reduced the risk:
Cancellations made up to 14 days before the first travel date will be immediately refunded the full booking amount minus a 50.00 euros administration fee to cover banking and administration costs.
Cancellations made less than 14 days but more than 7 days before the first travel date on the booking will be immediately refunded 60% of the total price.
Cancellations made less than 7 days of the first travel date/time will be charged at the full booking amount and no refund will be given.
COVID-19 Cancelations due to travel restrictions
If within 14 days of your first transfer you are unable to travel due to government restrictions, then you can contact us and cancel your transfer and receive a credit note for the transfer amount that is valid for 18 months of the date of cancelation.
Adapting our service:
We are operating within the sanitary measures and social distancing guidelines set out by the Department of Travai “VTC conducteur and taxi” guidelines to deal with the spread of Coronavirus whilst in transit.
Our drivers: Our drivers are all provided with the necessary PPE and are aware of the regulations we adhere to in order to ensure our passengers safety.
Hygiene and our vehicles:
We have put in place strict hygiene measures to enhance your safety. Before each transfer our drivers will wipe down every surface of the vehicle (e.g. door handles, doors, seats, headrests, windows and floors) with recommended disinfectants.
Passenger’s will be asked to wear protective masks and sanitise their hands before entering the vehicle.
On board our vehicles our drivers now have:
Geneva - Tignes
Mountain Rescue airport transfers offer great value private transfers.
They offer a friendly, safe and professional service delivered by British drivers, who are fully qualified and licensed to work in both France and Switzerland. The door-to-door service is seamless, reliable and free from stress.
Terms and Conditions
These Ben’s Bus Conditions of Sale are the conditions on which Ben’s Bus Ltd arranges to carry any person and their property on any Ben’s Bus service either to or from Geneva Airport, Grenoble Airport or Lyon Airport. Any person who books onto a Ben’s Bus Ltd service must have agreed to these Ben’s Bus Conditions of Sale.
In these Ben’s Bus Conditions of Sale, the following words shall have the following meanings:-
“Fare” means the price of the Ticket charged to You by Us;
“Journey” means each Journey You are entitled to make on a Service as stated on Your Ticket;
“Luggage” means one bag, suitcase, holdall or backpack weighing no more than 23kgs per item, prams, one item of ski equipment per person and one item of hand luggage which will fit in the overhead luggage rack;
“Service” means any Journey to be made by a Vehicle arranged by us or provided on our behalf;
“Ticket” means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which You print Yourself or have available to view on a device, after making a booking on our website;
“Vehicle” means the coach, bus, taxi or any other road Vehicle provided through us;
“we”, “us” and “our” refers to Ben’s Bus Ltd a company registered in England and Wales, with registered number 05961403, whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR; and
“You”, “Your” means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
2. Our Service
2.1 In consideration of the payment of the Fare and Your compliance with the material terms of this agreement (including but not limited to compliance with our acceptable behaviour policy set out at clause 4), we will provide the Service, in accordance with these Ben’s Bus Conditions of Sale.
2.2 Your Ticket:
Your Ticket is a record of our agreement to arrange for Your carriage. You must keep Your Ticket on you at all times during Your Journey, as You may be asked for it when entering or exiting the Vehicle. A Ticket may only be used by the person(s) named on it and is not transferable.
2.3 Carriage of children:
Any person 16 years of age or under will be considered a minor and must be accompanied by a responsible adult, aged 18 years or over. Parents or minders of minors are responsible for the conduct of these minors whilst in any Vehicle, and will be held responsible for any damage caused by any minor under their care.
Ben’s Bus reserves the right to refuse to accept the passenger who is a minor on collection and indeed may ask any passenger for proof of age. Ben’s Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.
Children under 12 years of age at the time of travel may be eligible for a discount. Please see our Children’s page for details on this. Parents of children who are 12 years old or more but whose Ticket has been wrongfully bought as under 12 will be charged a full fare Ticket on the spot.
We do not provide booster seats. You are responsible for bringing a booster seat and for fitting the seat and satisfying Yourself that the seat is suitable for Your child needs and for the safety of your child whilst within the Vehicle.
Children under 4 years old.
For our Services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old at the time of travelling. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Ben’s Bus accept no liability for any costs or delays caused by Your failure to comply with these terms.
Children aged between 4 years old and 11 years old
Children aged over 4 years old can travel on our Services, provided they can safely occupy a seat on their own.
GRENOBLE AIRPORT AND LYON AIRPORT
Children aged under 2 years
For our Services into and out of Grenoble Airport or Lyon Airport, Please see our Children’s page regarding the carriage of infants under 2 years’ of age, which sets out our policy in relation to the use of the Service by children and infants.
Children aged between 2 years old and 11 years old
Any child over 2 years of age must, in accordance with law, occupy a seat and therefore purchase a Ticket.
2.4 Ticket validity:
Your Ticket permits You to travel solely on the Service(s), and on the dates and times specified.
2.5 Ticket amendments:
Once a Ticket has been purchased, You can log into Your booking via our Customer Portal page and make changes to your booking up to 13:00 GMT 5 days before your first Service. You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to log into the Customer Portal. The fees for making changes are as follows:
(a) Changes made by You via our Customer Portal page to passenger names, mobile numbers and email addresses are free of charge.
(b) Changes made by You via our Customer Portal page to any other aspect of your booking not listed in 2.5 (a) are subject to availability. If you did not purchase Ben’s Bus Plus at the time of your booking, these changes are always subject to a £5 administration fee per person, plus any fare difference. If you purchased Ben’s Bus Plus at the time of your booking and you make these changes before 13:00 GMT 5 days before your first Service, the administration fees will be waived and we will only charge you the fare difference.
(c) If you need to Contact Us and request Us to make any changes for any reason whatsoever, we may charge you a £10pp administration fee per person plus any fare difference. Any changes will be subject to availability.
Any changes You make in the Portal are Your responsibility and We cannot be held responsible for any incorrect information submitted by You.
2.6 Ticket Refunds:
If you did not purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (a) shall apply to you.
If you did purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (b) shall apply to you.
(a) If you did not purchase Ben’s Bus Plus, all requests to Ben’s Bus for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket more than 3 weeks before the date of Your first Service, we will refund You the full amount of the Ticket price, less a £15 administration fee per person to cover our costs of cancelling the Journey. The date of Your first Service is defined as the date of Your first Service on your original booking. If you change your booking for a Service on a later date, We will refer to your original booking for the purposes of refunds. If You cancel Your Ticket less than 3 weeks before the date of Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.6 (b) If you purchased Ben’s Bus Plus, all requests for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket before 13:00 GMT 5 days before Your first Service, we will refund You the full amount of the Ticket price. The cost of the upgrade to Ben’s Bus Plus will not be refunded. If You cancel Your Ticket after 13:00 GMT 5 days before Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.7 Departure time of Services from the airport
To run an effective service for all of our customers, where possible our Vehicles need to run on time. If You are late for our Service departing the airport for any reason, regardless of whether it is outside of your control (for example your incoming flight is delayed, diverted or cancelled, or you are held up at Border Control, Customs or baggage reclaim), our Service will wait for you only if you are able to board our bus within fifteen (15) minutes of our departure time as stated on your Ticket. After 15 minutes our Service will depart without You.
In certain circumstances, we may, at our sole discretion extend the time our Service will wait for Your arrival.
We will not be liable for any refund or to arrange or provide alternative transport for You to the resort, or for any costs which You may incur as a result of missing our Service. If You miss Your Service and there is space on the next Service, we may allow You to travel on this Service, at the sole discretion of our representative at the airport.
2.8 Changes to flight details by an airline carrier:
If Your flight details change and you are no longer able to arrive for the Service on time You may be able to amend or cancel Your booking in accordance with clauses 2.5 and 2.6. Any other refunds or alternative travel arrangements are at the sole discretion of our management.
3. Passenger Responsibilities
3.1 Payment of the Fare
You must pay the full Fare at the time of booking. Upon payment of the Fare, a Ticket will be generated by us and sent either to the email address You selected at the time of booking. At this point a contract for the carriage of the person listed on the Ticket for the Journey will occur.
3.2 You must check Your e-Ticket:
It is Your responsibility to check the details of Your Journey on the “Review Booking” screen of our website before You purchase the Ticket and to check the details on the Ticket. If You do not receive Your Ticket within 30 minutes of booking, You must Contact Us at the earliest opportunity. Any amendment to Your Ticket must be made in accordance with clause 2.5.
3.3 You must travel with a valid Ticket:
You must travel with a valid Ticket when travelling on all our Services, and You must present it to any of our representatives upon demand. We will not allow You to board a Service if You do not have a valid Ticket. If You do try to travel on any Service without a valid Ticket we may either require You to buy a full Fare Ticket or leave the Service. You shall not be entitled to a refund and we shall have no further obligations or liability to You if You attempt to travel on an invalid or fraudulent Ticket.
3.4 You must make sure You know the location of Your boarding point
It is Your responsibility to ensure You know the location of the boarding point at the resort before Your Service departs and we shall not be liable to You if You miss any Service as a result of not knowing the location of the boarding point.
You should arrive at the boarding points at least 10 minutes before the scheduled departure time for that Service
We shall not be liable for any refund if You miss a Service as a result of Your late arrival at the boarding point, and we shall not be obliged to wait for You or to arrange or provide alternative transport to the airport, or for any costs which You may incur as a result of missing the Service.
3.5 Breach of conditions applicable to Your Ticket:
If You fail in a material respect to comply with any condition that governs Your Ticket, we may cancel the Ticket, and refuse to arrange You further carriage, without any obligation to refund the fare or any other liability to You.
4. Passenger Behaviour
4.1 Required behaviour and prohibited behaviour:
You confirm that You will behave in a reasonable, sensible and lawful manner on all our Services. You shall comply with any reasonable request from a member of our staff and treat our members of staff, drivers and other passengers with respect. You shall not: act in an abusive or threatening manner; conduct yourself in a way which may endanger Yourself, the Vehicle or any other person or property on board any Vehicle; obstruct any aisle or emergency exit; behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; take onto any Vehicle any alcoholic drinks or drugs (other than medicines) or hot food for the purpose of consuming them, or consume them on any Vehicle; board any Vehicle whilst under the influence of alcoholic drinks or drugs; smoke on board our Vehicles; board any Vehicle whilst You are seriously ill or suffering from any serious contagious illness.
You must wear a seat belt at all times during the Journey. We may also ask you to wear a face mask during the journey and in the area before boarding our Vehicle. You are not permitted to board or leave a Vehicle during the Journey except at a designated stop.
4.2 Consequences of bad behaviour:
If You fail to comply with any of the behaviour rules in Clause 4.1, we may remove You from the Vehicle, refuse to arrange You further carriage, cancel Your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct. This may include You being unable to continue Your journey on our Vehicles.
4.3 Financial reimbursement for damage(s) to Vehicle.
In the instance of You causing damage to a Vehicle, or soiling the interior of a Vehicle, either by deliberate acts or by accident, You will be liable to pay a fee of €100 which is a genuine pre-estimate of the damage incurred. If the cost of the damage is considered to be greater than €100, the matter will be referred to our management and may result in legal proceedings.
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to You for any act or omission of any other passenger on a Vehicle.
5. The Service
5.1 It is our obligation to arrange to carry you and your permitted luggage on the journeys stated on your ticket, on and subject to these Conditions of Sale. We will make every reasonable effort to arrange to carry you with the minimum discomfort and inconvenience. From time to time, we may require some passengers to change buses en-route. We will endeavour to keep this inconvenience to a minimum.
5.2 In order to run a timely and safe Service, we may cancel or amend the location of our boarding points in anticipation of high volumes of traffic or severe weather. We will attempt to contact You at the email address and / or by text message at the phone number provided at the time of booking with any changes. Please check Your emails and Your phone the day before and day of your Service.
5.3 Running times:
The published running times of any Service are approximate and we will use reasonable endeavours to ensure these times are honoured. In the event that our Services are delayed or cancelled we will notify You of the delay as soon as is reasonably practicable. Any cancellations are dealt with at clauses 5.5 and 5.6 below.
5.4 We will not carry animals:
We will not carry any animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our Services.
5.5 Our right to cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw Services, at short notice, whether before or after You have reserved a seat on the Service and subject to clause 5.6 below.
5.6 Our liability for cancellations:
(a) If we cancel or withdraw a Service and You have not booked a seat on it, we shall have no liability to You for such cancellation or withdrawal of the Service.
(b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, other than for a reason outside our control, our liability to You will be, at our discretion, to either:
(i) arrange to carry You on another one of our Services with available seats; or
(ii) make suitable alternative arrangements to carry You to Your destination on another Vehicle, or other mode of transport; or
(iii) cancel the Ticket, and refund You the full amount of the fare if no portion of the Ticket has been used, or 50% of the fare if the outward part of a return Ticket has been used.
(c) Cancellation after Service has begun: If a Service on which You are travelling commences and is terminated before reaching Your destination, other than for a reason beyond our control, our liability will be to make suitable alternative arrangements to carry You to Your destination, such as another Service, carrier, coach, train, private car, or taxi. If you unreasonably refuse suitable alternative arrangements, we have no further liability to you.
5.7 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to arrange to carry You, or for breach of contract, where caused by a circumstance beyond our reasonable control. Circumstances outside our control shall include, without limitation: cancelled flights, epidemic or pandemic of any kind, war or threat of war, mechanical breakdown, accidents causing delays on our Service route, other unforeseen traffic delays, riot, demonstration or any other local disturbance, exceptional severe weather conditions, fire and/or damage at an airport or in resort, compliance with requests of the police, customs or other government officials and security Services, vandalism and terrorism, strike/industrial action, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
5.8 We will make every reasonable effort to ensure You arrive at the airport in time for Your flight. If You miss Your flight as a result of our Service leaving the resort more than 30 minutes late, except as a result of circumstances described in Clause 5.7, we shall offer to pay for Your repatriation, the cost of an overnight stay in France, if required, and any transport to and from the airport to the hotel in France.
5.9 Claiming a Refund
In any case where we are obliged to provide a refund for discontinued Services, You must:
(a) provide reasonable proof of Your identity and purchase. If You have a Ticket that covers more than one person, You must specify which passengers You are claiming a refund for;
(b) You must email our office via our Cancellation page and we must have received this claim no later than 21 days after the date of the cancelled Service; and
(c) if we give You a refund, then Your Ticket will be cancelled, and we shall have no further obligation to carry You under that Ticket.
5.10 Our maximum liability to You:
We will provide the Service with reasonable care and skill. Our maximum liability to You for any reasonable and foreseeable loss, damage or liability which You may suffer or incur as a result of our breach of our contract to arrange to carry You, our negligence in connection with arranging to carry You, or the deliberate or negligent acts or omissions of any of our employees or representatives or sub-contractors, shall be limited to £5, 000.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation nor, where You deal as a consumer, exclude Your statutory rights.
6. Luggage restrictions
6.1 Permitted Luggage:
We shall have no obligation to arrange to carry Luggage in excess of the permitted amount and/or weight. We may agree to arrange to carry additional Luggage only if there is room on the Vehicle and at the discretion of our representative or Vehicle driver. If we agree to arrange to carry any excess Luggage on any Journey this does not mean that we have agreed to arrange to carry that Luggage on any subsequent Journey You may make.
6.2 Prohibited Contents:
(a) You may not bring any of the following items onto any Vehicle or leave them at any baggage store without our express permission: any weapons, hot food or hot drinks, any alcoholic drinks, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges (Prohibited Contents).
(b) If You take any Prohibited Contents onto any Vehicle, we may immediately remove them from the Vehicle, wherever it may be situated. If You are uncertain as to whether we will accept any particular item, You should obtain our written consent before booking Your Ticket. We shall not be liable for any loss or damage to any Prohibited Contents for any reason whatsoever.
6.3 Inspection of Luggage:
If in our reasonable opinion we consider or suspect your Luggage does not comply with these terms, we shall be entitled to inspect Your Luggage for the purpose of ensuring compliance with the above requirements. We shall not be obliged to accept You or Your Luggage, and shall be entitled to remove You and/or Your Luggage from any Vehicle, if You refuse a search.
6.4 Packing and labelling of Luggage:
You must pack all of Your Luggage safely and securely, with a view to protecting Your Luggage from loss, damage or interference, and to protecting any other property on a Vehicle from being damaged by Your Luggage. All Luggage carried on any Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to accept any Luggage that has not been properly packed or labelled. We will not provide luggage labels at our boarding points.
Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, important documents, passports, visas and Tickets should be kept in Your personal possession at all times. We shall not be liable for any loss or damage to any valuables stored in the hold of a Vehicle, for any reason whatsoever.
6.6 Loading the Luggage:
You are responsible for getting Your Luggage onto and off a Vehicle. Except for any Luggage stored in the hold of a Vehicle, You are responsible for Your Luggage at all times.
6.7 Storage of Luggage:
All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.
6.8 Left Luggage
If You forget any Luggage or leave it on a Vehicle we shall take reasonable care of that Luggage. We will store it at a location decided by us, but all such storage will be at Your risk. We may charge You a small administration fee for the storage of Your Luggage. We will not pay any costs for the return of Your Luggage.
If You have not collected Your lost Luggage within 1 month of our finding it, we may dispose of Your Luggage in any manner we wish, or if it is correctly labelled with a postal address or contact number, we may agree to arrange to forward your Luggage to You. You agree to pay the cost of such postage in advance. We shall be entitled to open and examine any left or lost Luggage to ascertain if the Luggage contains any dangerous or perishable items and if so, we shall be entitled to immediately dispose of these items.
6.8.2 You must hand over any Luggage found on any Vehicle or at any stop to one of our representatives or the Vehicle driver immediately upon discovery.
6.9 Notification of loss or damage:
If during any Journey You should lose any of Your Luggage or any of Your Luggage is damaged You must notify the Vehicle driver or a Ben’s Bus representative as soon as possible after You discover the loss or damage. You must confirm any loss or damage of Your Luggage within 24 hours after the end of Your Journey via our Contact Us page. If You do not notify us of any loss or damage to Your Luggage as required, then we will not be liable for that loss or damage.
6.10 Our Luggage stores:
If you wish to leave Your Luggage at our Luggage stores it is entirely at Your own risk. Neither us nor any third party agent we will use to supply You storage space will accept any liability for any loss, damage or interference to Your Luggage.
6.11 Our liability for loss or damage to Luggage:
Your Luggage shall be at Your risk at all times, and we will only be liable for any loss of or damage to Your Luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, due to our negligence, or any deliberate or negligent acts of any of our drivers or representatives, shall be limited to £5, 000 for all such loss or damage.
7.1 Travel Insurance:
We ensure that all Vehicles and drivers possess the necessary insurance, registration and licences. However, we are only providing a travel service. We recommend You take comprehensive travel insurance out for your trip.
7.2 Governing Law and jurisdiction:
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in another country that is a member of the European Union you can bring legal proceedings in respect of the Service in either your National Court or the English courts.
Each of the provisions of these Ben’s Bus Conditions of Sale shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Ben’s Bus Conditions of Sale, and the remaining provisions of these Ben’s Bus Conditions of Sale shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
7.4 Your personal data:
7.5 Amendments and waivers:
None of our employees or representatives, or drivers of parties contracted by us, has authority to modify or waive any provision of these Ben’s Bus Conditions of Sale.
7.6 Third Party Rights:
Unless otherwise stated in these Ben’s Bus Conditions of Sale, no person other than You and us shall have the benefit of or be entitled to rely upon or enforce any term of these Ben’s Bus Conditions of Sale or any other term of the contract to carry You and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Tignes - Geneva
Ben’s Bus sells low cost Shared Transfers from Geneva Airport, Grenoble Airport & Lyon Airport to many French ski resorts. They transport passengers in large coaches to keep rices low, but we still provide great customer service.
Despite the cheap prices, they never compromised on service. Ben’s Bus have representatives at Grenoble Airport, Geneva Airport and Lyon Airport to greet you when you arrive. It’s important for them that your ski holiday starts well. Ben's Bus reps will guide you to your vehicle, liaise with the French drivers, who know the mountain roads better than anyone, and ensure you get on and off our bus at the right place.
Once you have selected all the things you would like to confirm now please click on "your trip" to complete your booking".
You can come back and confirm any bits you arent sure about yet at a later stage.