Time to get excited and create your tailor-made package!
Irina Tsepelin - Christmas 2022
Terms and Conditions
Booking General Conditions:
Tariff and Payment Conditions
To be valid, the booking must be accompanied by the following:
A part payment equal to 25% of rental cost. This sum is a part payment and not a down payment.
A signed copy of the rental agreement.
The rental cost balance must be paid six weeks before the beginning of the stay in the rented accommodation.
If the balance remains unpaid one month before the arrival date, the owner will have the right to cancel the reservation. In that case, the deposit will be refunded if the property has a new booking for the same period and at the same tariff.
If the accommodation is booked one month or less before the start date of the stay, the rental cost must be paid in full, in a single payment, on the day the booking is made.
All our rates are in euros including rent, taxes, fees, and charges.
The tenant agrees to accept the accommodation on the dates and times established in the contract.
The keys will be given after the payment of damage deposit, holiday tax and any additional services.
If the deposit is said to be cashed on the contract, it must be paid at the same time as the balance, one month before arrival.
Rental cost does not include:
Tourist tax (rate per day per person and depending on the type of property).
All additional services.
Banking costs, if any, are to be paid by the customer.
Conditions and Contract Development
The owner communicates and advertises its rental offers by all means necessary.
The rental contract is then only drawn up after confirmation of the reservation by the owner, and will take place within the month following the part payment. After this time, if the owner has not confirmed the rental, the part payment will be returned immediately, and the booking will be considered as null and void.
All cancellations must be notified by registered letter.
The date on which the letter is presented will determine the date of cancellation.
In case of cancellation by the tenant, the following conditions apply:
More than 61 days before the reservation: the deposit will be retained.
Between 60 and 31 days before the reservation: 75% of the stay will be invoiced.
Less than 30 days or no-show at the start of stay: 100% of the stay will be invoiced.
In the event of a motivated cancellation, if the premises are re-rented by the owner, the paid amount will be returned to the tenant who cannot honour his/her contract. Stays that have started but then shortened or interrupted by the tenant do not entitle the tenant to any refund.
Should the owner be obliged to cancel the reservation, due to factors caused by third parties or unforeseen circumstances, they shall, if possible, supply accommodation of the same category, at no additional cost. If the owner is unable to do so, they agree to refund immediately the total of the sum paid.
Cancellation due to COVID-19
Should one of the following COVID-19 linked restrictions be put into force by the authorities during the stay, special COVID-19 conditions will apply.
Lockdown in Tignes
Lockdown in the normal place of residence of the tenant
Closure of the French borders or of the borders of the country of the normal place of residence of the tenant
Closure of the rental accommodation by the authorities
Closure of the entire Tignes ski-lift system by the authorities
Should these special COVID-19 conditions be applied before the start of the rental period, the tenant may cancel the reservation and all rent will be refunded.
Should these special COVID-19 conditions be applied during the rental period, the tenant may choose either to continue the stay or to abandon the remainder of the holiday. In the second case rent will be refunded on a pro-rata basis.
Should these special COVID-19 conditions be applied before the start of the rental period, the owner may cancel the reservation and all rent will be refunded.
If the tenant is blocked in quarantine because he is not in harmony with the health rules imposed on French territory (compulsory vaccine, pcr test ...), the rent would not be refunded.
The tenant is responsible for all objects or personal effects belonging them.
The tenant is responsible for all damages he has caused to the rental accommodation. The tenant must be covered by an insurance policy against risks of theft, fire, broken glass and water damage, and more generally both for risks as a tenant of let property as well as for damage to the let furniture, and against claims by neighbours, and to provide proof of this insurance if requested by the owner. As a consequence, the owner declines all responsibility for claims which their insurance company might make against the tenant in the event of a claim.
Security Guarantee Deposit
The furniture and furnishings must not suffer any damage more than usual wear and tear from the use for which they are intended.
The guarantee deposit is paid to cover the costs of any damage to the rental property, to items of furniture or other items furnishing the premises.
This deposit will be kept until the inventory is validated after departure of the tenant. It may be cashed.
The deposit must be paid at the latest on the day of arrival of the client.
Payment can be made by bank card or by bank transfer, according to the amount marked in the special provisions of the contract.
This sum will be returned within two weeks following the customer’s departure, once the amount has been deducted for any replacement or repair costs.
Should the guarantee deposit prove insufficient to cover costs of replacement or repair, the tenant undertakes to pay the difference as soon as it is requested.
Rentals begin at 5.00pm.
Late arrivals, i.e. after 7.00pm, must be communicated to the owner before noon in order to organise a late arrival.
On the day of departure, the rented accommodation must be vacated before 10.00am, when the keys will be handed over.
Postponed departures will be invoiced between 150 €/hour to 1 000€/hour according to the type of accommodation rented.
Any remaining costs at the end of stay must to be paid the day before departure.
Any key not returned will be invoiced at purchase price.
Duration of stay
The duration of the stay is mentioned in the contract. The tenant cannot in any circumstance, prolong their stay, unless approved by the owner and at supplementary fee, that will be fixed at a pro rata rate of the stay.
The tenant declares that he/she will not exercise any profession in the rental property and that the property mentioned in this contract is rented to him as provisory accommodation, a major condition for a rental approval.
The incoming and outgoing inventory will be unilaterally carried out by the owner or their representative before the arrival and after the departure of the tenant.
The tenant shall have a period of 48 hours to lodge a reclamation. After this deadline, the rented property will be considered as exempt from damage upon the arrival of the tenant.
Use of the property: exclusive use as a furnished holiday home
To occupy the premises in a respectful manner. This building is neither his main or secondary residence, and the tenant will not exercise any professional activity in the premises.
The tenant undertakes to accept the rented premises in the condition it is in when he/ she takes possession of the premises such as described in the description attached to this contract.
To occupy the premises in a peaceful fashion in order to not disturb the neighbours. In particular the tenant shall not create any noise nuisance.
The tenant undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and only on the premises where they are found and shall under no circumstances take them outside the rented accommodation.
It is forbidden to use candles or any other flame-based element that could cause fire.
The contract shall be legally terminated should the tenant, for any reason whatsoever, let or transfer his/ her rights to this contract without the express consent of the owner. He or she must reside in the rented accommodation in conventional manner and may, under no circumstances, install their own furniture excepting linen and small objects.
To keep the premises clean and in good order throughout the stay.
The tenant shall not introduce any pets into the rented accommodation without the express consent of the owner and at supplementary cost.
To make the owner aware of any outstanding maintenance.
The tenant must allow any urgent work required to be carried out on the premises, to ensure the upkeep of the rented accommodation. If works to be done are due to a deterioration caused by the tenant, the costs will be invoiced to the tenant.
Furniture and objects must only suffer from wear and tear resulting from the normal use for which they are intended. Should they be found to be missing or damaged at the end of the contract for a cause other than normal wear and tear, they must be paid for or replaced by the tenant with the consent of the owner. This obligation also applies to wallpaper, curtains and to the building in general. The tenant must not throw any objects likely to block the pipes into the washbasin, bath, sink, laundry, WC, etc...
Smoking is forbidden within the rental property. Any contravention will be subject to costs of cleaning and odour removal deducted from the guarantee.
The tenant must not allow any child under 6 years old sleep in the top bed of bunk beds.
The tenant shall comply with the in-house regulations.
The owner shall place at the disposal of the tenant the rented accommodation according to the description received at the time of booking, and shall comply with the obligations laid down in this contract.
Any claims made concerning a service must be sent to the owner within 48 hours following taking possession of the premises.
The fact that the tenant chooses not to take advantage of one or more of the services included in the package does not entitle him/ her to any refunds or compensation.
The present contract is established for a maximum capacity of people. This number of people confirmed on the contract must not be exceeded.
In case of non-authorized occupation, the owner will be able to refuse the extra people.
For rentals comprising a spa, it is indicated that these dispose of a security system according to the norms in vigour. A user’s manual is given to the tenant on arrival.
Failure to pay at the due dates and to fulfil any clause in this contract, eight days after formal notice has been given and not responded to, the owner or his authorised agent is entitled to demand immediate termination of this contract. The tenant must therefore vacate the rented premises on the order of the court.
Protection of personal data
The tenant’s personal data collected within the framework of the present contract are necessary for its treatment. It may to be used in the context of the application of regulations such as those relating to the fight against money laundering and the financing of terrorism.
The personal data is kept for the duration of the execution of this contract, plus the applicable legal limitation periods.
Validity of Translation
This Agreement was written in French and translated into English for English-speaking clients’ benefit. All care has been taken, but if the translation differs, the French version shall prevail.
Conditions Générales de Location
Tarifs et Conditions de Règlements
Pour être valide, la réservation doit être accompagnée cumulativement :
D’un acompte, égal à 25 % du prix de la location. De convention expresse entre les parties, il est convenu que cette somme est versée à titre d’acompte, et non d’arrhes.
Du contrat de location paraphé et signé.
Le solde du prix de la location devra être versé six semaines avant la date de début du séjour.
Si le solde n’est pas réglé six semaines avant la date d’arrivée du locataire, le propriétaire se réserve le droit d’annuler le séjour. Dans cette hypothèse, l’acompte sera restitué au locataire si le bien fait l’objet d’une nouvelle location sur les mêmes dates au même tarif.
Le prix devra être intégralement versé, en un seul règlement, le jour de la réservation si cette dernière est réalisée dans un délai égal ou inférieur à six semaines avant la date de début du séjour.
Tous les prix sont en Euros, indiqués toutes taxes comprises, et comprennent les frais de dossier, le loyer et les charges locatives.
Le locataire s’engage à prendre possession des lieux aux dates et heures fixées dans le contrat.
La remise des clés ne sera faite qu’après le versement du dépôt de garantie (montant en fonction du logement), le règlement des prestations annexes réservées s’il y a lieu, et de la taxe de séjour.
Si le dépôt de garantie est stipulée « encaissé » sur le présent contrat, il devra être versé au moment du solde de la location six semaines avant l’arrivée.
Le tarif de la location ne comprend pas :
La taxe de séjour (tarif par jour et par personne en fonction du logement)
Toutes les prestations annexes.
Les éventuels frais bancaires à la charge du client. (Pour les règlements en carte bancaire excédant 5000€ cumulés, des frais bancaires de 1% du montant encaissé seront facturés.)
Conditions et Formation du Contrat
Le propriétaire émet une offre de location, par tout moyen et éventuellement par toute forme de publicité.
Le contrat de location n’est ensuite valablement formé qu’avec la confirmation de la location par le propriétaire, qui interviendra dans le mois du paiement de l’acompte. Si à l’issue de ce délai, le propriétaire n’a pas confirmé la location, il restituera l’acompte immédiatement et la réservation sera considérée comme nulle et non avenue.
Toute annulation devra être notifiée par courrier recommandé.
La date de présentation du courrier déterminera la date d’annulation.
En cas d’annulation émanant du locataire, les conditions ci-dessous seront appliquées :
De la date de réservation à 61 jours : l’acompte n’est pas restitué au locataire
De 60 à 31 jours : 75% du séjour sera facturé au locataire
De 30 jours et la date d’arrivée ou non présentation au début du séjour : 100% du séjour sera facturé au locataire
Pour toute annulation dont la raison serait motivée, et en cas de relocation dudit bien par les soins du propriétaire, le montant versé pourra être restitué au locataire ne pouvant honorer son contrat. Tout séjour écourté ou interrompu par le locataire ne donnera droit à aucun remboursement.
Si le propriétaire se trouve contrainte d’annuler le séjour dans le logement prévu, à cause de faits de tiers ou de circonstances extérieures, il fournira, si possible, un logement de même catégorie, sans facturation supplémentaire. Sinon, il s’engage à rembourser immédiatement l’intégralité des sommes versées.
Pour l’un des événements suivants liés à la pandémie COVID-19 pendant la période du séjour réservé et faisant suite à la décision d’une autorité administrative, les conditions exceptionnelles COVID-19 s’appliqueront.
Confinement sur la commune de Tignes
Confinement sur le lieu de résidence habituelle du locataire
Fermeture des frontières françaises ou des frontières du pays de la résidence habituelle du locataire
Fermeture administrative du logement réservé
Fermeture administrative de toutes les remontées mécaniques de Tignes
En cas d’application des conditions exceptionnelles COVID-19 avant l’arrivée du locataire, ce dernier pourrait annuler sa réservation et les loyers versés seraient remboursés au locataire.
En cas d’application des conditions exceptionnelles COVID-19 pendant le séjour, le locataire pourrait au choix poursuivre le séjour, ou l’écourter moyennant un remboursement prorata des loyers versés.
En cas d’application des conditions exceptionnelles COVID-19 avant l’arrivée du locataire, le propriétaire pourrait annuler la réservation et les loyers versés seraient remboursés au locataire.
Les conditions exceptionnelles COVID-19 au profit du locataire ne s’appliqueront pas si le locataire aurait pu avoir connaissance des conditions prévues lors du séjour au moment de la réservation.
Tous les objets ou effets personnels appartenant au locataire relèvent de la propre responsabilité de celui-ci.
Concernant le bien loué, le locataire est responsable des dommages qu’il aura causés. Le locataire sera donc tenu de s'assurer auprès d'une compagnie d'assurances contre les risques de vol, d'incendie, de bris de glace et de dégâts des eaux. Plus généralement, il doit s'assurer pour la totalité de ses risques locatifs et du mobilier donné en location, ainsi que pour les recours des voisins, et doit pouvoir en justifier à la simple demande du propriétaire. En conséquence, ce dernier décline toute responsabilité pour le recours que leur compagnie d'assurances pourrait exercer contre le preneur en cas de sinistre.
Dépôt de Garantie
Les biens et objets mobiliers ne doivent souffrir que de la dépréciation provenant de l’usage normal auquel ils sont destinés.
Le dépôt de garantie est versé pour répondre des dégâts et dommages éventuels causés aux biens loués.
Le dépôt de garantie versé par le locataire sera conservé jusqu’au contre-état des lieux effectué par le propriétaire après le départ du locataire. Il peut être encaissé.
Le dépôt de garantie se fera au plus tard lors de la remise des clés du logement loué soit par carte bancaire, soit par virement bancaire, selon le montant indiqué sur les conditions particulières du contrat.
Il sera restitué dans le délai maximum de deux semaines après le départ du locataire, déduction faite du coût de remise en état des lieux si des dégradations étaient constatées.
Si le dépôt de garantie ne suffit pas à couvrir les frais dûs aux dégradations, le locataire s’engage à verser le solde à première demande.
Les locations commencent à partir de 17H00.
Toute arrivée tardive, soit après 19H00, devra être signalée au propriétaire avant 12H pour organiser une arrivée tardive.
Le jour du départ, le logement devra impérativement être libéré avant 10H00, avec la remise des clés.
Tout départ différé sera facturé entre 150€/heure et 1000€/heure en fonction du logement loué.
Le règlement global de la facture de fin de séjour devra être payée, au plus tard, la veille du départ du locataire.
Toute clé non restituée sera facturée au prix d’achat.
Durée du séjour
La durée de séjour est précisée aux conditions particulières du présent contrat. Le locataire ne pourra sous aucune circonstance, s’autoriser à demeurer dans les lieux à l’issue de cette durée, sauf accord écrit du propriétaire, moyennant un supplément de prix, qui sera fixé au prorata du prix du séjour.
Le locataire déclare sur l'honneur qu'il n'exerce et ne cherche à exercer aucune profession dans le logement et que les locaux faisant l'objet du présent contrat ne lui sont loués qu'à titre de résidence provisoire, conditions majeures sans lesquelles la présente location n'aurait pas été consentie.
État des Lieux
L’inventaire et l’état des lieux, d’entrée et de sortie, seront effectués unilatéralement par le propriétaire ou son représentant avant l’arrivée et après le départ du locataire. Ledit état des lieux n’étant pas effectué de manière contradictoire, le locataire bénéficiera d’un délai de 48 heures pour formuler toute réclamation. Passé ce délai, les biens loués seront considérés comme exempts de dommage lors de son entrée dans les lieux.
Obligations des Locataires
Destination des locaux : usage exclusif de location en meublé saisonnier.
Occuper bourgeoisement le logement loué. Le locataire s’engage à ne l’utiliser que de façon provisoire. Le logement ne sera en aucun cas sa résidence principale, ni secondaire et le locataire n’y exercera aucune activité professionnelle, artisanale ou commerciale.
Le locataire s'engage à prendre les lieux loués dans l'état où ils se trouveront lors de l'entrée en jouissance tels qu'ils auront été décrits dans l'état descriptif du présent contrat.
Occuper le logement de façon à ne rien faire qui puisse nuire au voisinage. Il ne devra notamment créer aucune nuisance, sonore ou autre.
Le locataire s'oblige à utiliser les meubles et objets garnissant le logement à l'usage auquel ils sont destinés et dans les lieux où ils se trouvent. Il s'interdit formellement de les transporter hors du logement.
Occuper les lieux personnellement et ne pouvoir en aucun cas les sous-louer, même gratuitement ni céder ses droits à la présente convention sans le consentement du propriétaire. Il devra habiter bourgeoisement les locaux loués, et ne pourra, sous aucun prétexte, y entreposer des meubles meublants, exception faite pour le linge et menus objets.
Conserver les lieux en bon état, durant le séjour.
N’introduire aucun animal, sauf autorisation du propriétaire moyennant un supplément.
Prévenir le propriétaire des petits travaux d’entretien qu’il aurait pu constater.
Laisser exécuter les travaux qui doivent être réalisés dans l’urgence manifeste, quels qu’ils soient. Si des travaux à exécuter sont dus à une détérioration imputable au locataire, ils seront refacturés au locataire.
Le locataire est responsable de la destruction ou de la détérioration de tout objet mis à sa disposition, à titre d’accessoire du logement, et des dommages qui pourraient être causés à l’immeuble et aux installations quelles qu’elles soient, du fait d’une utilisation anormale, notamment des appareils électriques et de chauffage ou de l’obstruction des WC, lavabo, baignoire ou évier par des objets de nature à boucher les canalisations. En cas de suspicion de détérioration, le propriétaire aura accès à l’immeuble loué pour effectuer tous les constats nécessaires.
Il est formellement interdit de fumer à l’intérieur du logement. Toute infraction à cette stipulation entraînera des frais de nettoyage et de désodorisation supplémentaires.
Le locataire s’engage à laisser dormir aucun enfant de moins de 6 ans sur l’étage supérieur des lits superposés.
Le locataire se conformera, à titre d'occupant des lieux, au règlement intérieur de l'immeuble, dont il reconnait avoir pris connaissance.
Obligations du propriétaire
Le propriétaire s’engage à fournir le logement et ses accessoires, tels qu’ils sont décrits dans le descriptif reçu lors de la réservation et à respecter les obligations résultant du présent contrat.
Toute réclamation relative à une prestation doit être adressée au propriétaire dans les 48 heures à compter de l’entrée dans les lieux.
La renonciation du locataire à une ou plusieurs prestations comprises dans la location ne peut faire l’objet d’aucun remboursement ou contrepartie par le propriétaire.
La présente location est établie pour une capacité maximale de personnes, visée aux conditions particulières du contrat de location. Le nombre des occupants ne doit en aucun cas dépasser la capacité maximale.
Dans le cas d’un dépassement non autorisé, le propriétaire pourra refuser que des personnes en surnombre occupent effectivement les locaux.
Pour les locations équipées, il est précisé que celles-ci disposent d’un système de sécurité conforme aux normes en vigueur.
Une notice d’utilisation et/ou explicative est remise au locataire qui le reconnaît.
À défaut de paiement aux échéances fixées ou d’inexécution d'une clause quelconque du présent engagement, et huit jours après mise en demeure restée infructueuse, le propriétaire ou son mandataire pourra exiger la résiliation immédiate de la présente convention et le locataire devra quitter les lieux loués sur simple ordonnance du juge des référés.
Protection des données personnelles des parties
Les données personnelles collectées dans le cadre du présent contrat font l’objet d’un traitement nécessaire à son exécution. Elles sont susceptibles d’être utilisées dans le cadre de l’application de règlementations comme celle relative à la lutte contre le blanchiment des capitaux et le financement du terrorisme.
Les données personnelles sont conservées pendant toute la durée de l’exécution du présent contrat, augmentée des délais légaux de prescription applicable.
Valeur de Traduction
Les présentes conditions sont établies en langue française et traduites en langue anglaise pour le bénéfice des clients anglophones. Malgré toute précaution, en cas de divergence résultant de la traduction, la version en langue française prévaut.
Tignes - 18th - 26th (8 nights) - Tignes
Sleeps - 11
Property Size - 4 Bedrooms
Chalet Apartment Richermoz is a brand new 4 bedroom luxury apartment sleeping up to 11 guests.
Set on 2nd floor of a luxury chalet in Tignes Le Lavachet with the owners occupying the top two floors (completely separate). The chalet has a "Charlie And The Chocolate Factory" style lift to take you up to the the apartment and a wellness area with an indoor Jacuzzi. There is also a large ski storage area with boot heaters.
Equally spoilt by the chalets location its just 100 meters from the Chaudannes and Paquis 6 man high speed chairlifts, and only 30 metres (approx) from the 24 hour free ski bus stop. Le Lavachet only a couple of minutes walk away has a good choice of bars and is home to some of the best restaurants in Tignes! Alternatively, Tignes Le Lac, the centre of all activity and nightlife in Tignes is 10 minutes walk from the chalet.
The chalet is based on one level with a spacious living room, separate dining room and kitchen, and 4 bedrooms.
1 Twin bedroom with ensuite shower room
3 Triple bedrooms with 3 single beds and ensuite shower rooms
(For groups of 12 there is an option to add an extra single bed in one of the triple rooms to make a it a quad room)
Price includes daily maid service
- Hot Tub
Terms and Conditions
Private Chef Terms and Conditions:
Your chef will be referred to as “the chef”
You will be referred to as “The Client”
The chef shall provide the client with a proposed, customised menu based upon any submitted food preferences and requirements discussed via telephone or email with the client before the holiday.
The chef will shop for all necessary food items and ingredients for the menu, and then prepare and cook the meals for the client in the clients rental property kitchen.
Agreed Fee: Should be paid to Peak Feeling no later than 6 weeks before the holiday start date.
3. Additional costs:
If due to any requests made by the client for food or wine that falls outside the agreed food budget the chef will request additional funds in resort.
a). It is the clients responsibility: to provide the chef with a list of any dietary requirements AND ALLERGIES. Failure to do this removes any responsibility from the chef for any outcome related to the consumption of food products that any client is allergic to.
b). It is the chef's responsibility: Where the chef has been informed of any dietary requirements or allergies it is the chef's responsibility to make sure that any food that is provided to the client does not contain any food products that they have been informed of as an allergy.
“COVID 19” Cancellation
Very precise list of all the cases which will be taken into account and which will give rise to a total refund: (in brackets the supporting documents that we will ask for). If the holiday is less 2 weeks away any funds paid towards and spent on food shopping in preparation will not be refunded.
• closure of borders by the French government
• border closure by the government of the client’s country of origin or by a transit country
• mileage limitation for travel from the clients home preventing them getting to resort
• the government of the country of origin prohibits non-essential travel
• flight cancellations due to covid-19 (mail or email from the airline concerned)
• closure of airports / train stations in France or in the country of origin
• quarantine imposed by France or by the country of origin
• in the event of a government decree requiring us to close the accommodation concerned
• closure of the station / ski lifts
• closure of the accommodation related to a COVID19 case
Standard Cancellation policy
Cancelations made by the client after the invoice for the chefs fee has been paid:
- Between 45 and 30 days before: 50% of the fee is refunded
- Less than 30 days or no-show at the start of stay: 0% of the fee is refunded.
In the event of a cancellation supported by a reason, should the chef re-booked, the paid amount will be returned to the tenant minus the difference between the original price and any eventual discounted price for the rebooking.
Stays that have begun and are then shortened or interrupted by the client do not entitle the client to any refunds other than any remaining food budget provided in resort.
Should the chef or Peak Feeling be obliged to cancel the stay a full refund will be given.
We work with a fantastic team of private chefs who have been honing their crafts all over the world. As well as cooking in chalets our chefs have worked on luxury private yachts and Michelin star restaurants as well as some of the finest restaurants in Europe.
Please note these are sample menus to give you an idea of what you can expect. Your chef will contact you before your trip to discuss menus, special requests and any dietary requirements to make sure everything is perfect for you.
The price includes:
6 days cooked breakfast
6 days afternoon tea with home made cakes
6 days 3 course evening meal with 1/2 bottle of wine per guest.
*A self service continental breakfast will be left out for you to serve yourself on the chefs 2 days off.
Terms and Conditions
These Ben’s Bus Conditions of Sale are the conditions on which Ben’s Bus Ltd arranges to carry any person and their property on any Ben’s Bus service either to or from Geneva Airport, Grenoble Airport or Lyon Airport. Any person who books onto a Ben’s Bus Ltd service must have agreed to these Ben’s Bus Conditions of Sale.
In these Ben’s Bus Conditions of Sale, the following words shall have the following meanings:-
“Fare” means the price of the Ticket charged to You by Us;
“Journey” means each Journey You are entitled to make on a Service as stated on Your Ticket;
“Luggage” means one bag, suitcase, holdall or backpack weighing no more than 23kgs per item, prams, one item of ski equipment per person and one item of hand luggage which will fit in the overhead luggage rack;
“Service” means any Journey to be made by a Vehicle arranged by us or provided on our behalf;
“Ticket” means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which You print Yourself or have available to view on a device, after making a booking on our website;
“Vehicle” means the coach, bus, taxi or any other road Vehicle provided through us;
“we”, “us” and “our” refers to Ben’s Bus Ltd a company registered in England and Wales, with registered number 05961403, whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR; and
“You”, “Your” means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
2. Our Service
2.1 In consideration of the payment of the Fare and Your compliance with the material terms of this agreement (including but not limited to compliance with our acceptable behaviour policy set out at clause 4), we will provide the Service, in accordance with these Ben’s Bus Conditions of Sale.
2.2 Your Ticket:
Your Ticket is a record of our agreement to arrange for Your carriage. You must keep Your Ticket on you at all times during Your Journey, as You may be asked for it when entering or exiting the Vehicle. A Ticket may only be used by the person(s) named on it and is not transferable.
2.3 Carriage of children:
Any person 16 years of age or under will be considered a minor and must be accompanied by a responsible adult, aged 18 years or over. Parents or minders of minors are responsible for the conduct of these minors whilst in any Vehicle, and will be held responsible for any damage caused by any minor under their care.
Ben’s Bus reserves the right to refuse to accept the passenger who is a minor on collection and indeed may ask any passenger for proof of age. Ben’s Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.
Children under 12 years of age at the time of travel may be eligible for a discount. Please see our Children’s page for details on this. Parents of children who are 12 years old or more but whose Ticket has been wrongfully bought as under 12 will be charged a full fare Ticket on the spot.
We do not provide booster seats. You are responsible for bringing a booster seat and for fitting the seat and satisfying Yourself that the seat is suitable for Your child needs and for the safety of your child whilst within the Vehicle.
Children under 4 years old.
For our Services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old at the time of travelling. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Ben’s Bus accept no liability for any costs or delays caused by Your failure to comply with these terms.
Children aged between 4 years old and 11 years old
Children aged over 4 years old can travel on our Services, provided they can safely occupy a seat on their own.
GRENOBLE AIRPORT AND LYON AIRPORT
Children aged under 2 years
For our Services into and out of Grenoble Airport or Lyon Airport, Please see our Children’s page regarding the carriage of infants under 2 years’ of age, which sets out our policy in relation to the use of the Service by children and infants.
Children aged between 2 years old and 11 years old
Any child over 2 years of age must, in accordance with law, occupy a seat and therefore purchase a Ticket.
2.4 Ticket validity:
Your Ticket permits You to travel solely on the Service(s), and on the dates and times specified.
2.5 Ticket amendments:
Once a Ticket has been purchased, You can log into Your booking via our Customer Portal page and make changes to your booking up to 13:00 GMT 5 days before your first Service. You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to log into the Customer Portal. The fees for making changes are as follows:
(a) Changes made by You via our Customer Portal page to passenger names, mobile numbers and email addresses are free of charge.
(b) Changes made by You via our Customer Portal page to any other aspect of your booking not listed in 2.5 (a) are subject to availability. If you did not purchase Ben’s Bus Plus at the time of your booking, these changes are always subject to a £5 administration fee per person, plus any fare difference. If you purchased Ben’s Bus Plus at the time of your booking and you make these changes before 13:00 GMT 5 days before your first Service, the administration fees will be waived and we will only charge you the fare difference.
(c) If you need to Contact Us and request Us to make any changes for any reason whatsoever, we may charge you a £10pp administration fee per person plus any fare difference. Any changes will be subject to availability.
Any changes You make in the Portal are Your responsibility and We cannot be held responsible for any incorrect information submitted by You.
2.6 Ticket Refunds:
If you did not purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (a) shall apply to you.
If you did purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (b) shall apply to you.
(a) If you did not purchase Ben’s Bus Plus, all requests to Ben’s Bus for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket more than 3 weeks before the date of Your first Service, we will refund You the full amount of the Ticket price, less a £15 administration fee per person to cover our costs of cancelling the Journey. The date of Your first Service is defined as the date of Your first Service on your original booking. If you change your booking for a Service on a later date, We will refer to your original booking for the purposes of refunds. If You cancel Your Ticket less than 3 weeks before the date of Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.6 (b) If you purchased Ben’s Bus Plus, all requests for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket before 13:00 GMT 5 days before Your first Service, we will refund You the full amount of the Ticket price. The cost of the upgrade to Ben’s Bus Plus will not be refunded. If You cancel Your Ticket after 13:00 GMT 5 days before Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.7 Departure time of Services from the airport
To run an effective service for all of our customers, where possible our Vehicles need to run on time. If You are late for our Service departing the airport for any reason, regardless of whether it is outside of your control (for example your incoming flight is delayed, diverted or cancelled, or you are held up at Border Control, Customs or baggage reclaim), our Service will wait for you only if you are able to board our bus within fifteen (15) minutes of our departure time as stated on your Ticket. After 15 minutes our Service will depart without You.
In certain circumstances, we may, at our sole discretion extend the time our Service will wait for Your arrival.
We will not be liable for any refund or to arrange or provide alternative transport for You to the resort, or for any costs which You may incur as a result of missing our Service. If You miss Your Service and there is space on the next Service, we may allow You to travel on this Service, at the sole discretion of our representative at the airport.
2.8 Changes to flight details by an airline carrier:
If Your flight details change and you are no longer able to arrive for the Service on time You may be able to amend or cancel Your booking in accordance with clauses 2.5 and 2.6. Any other refunds or alternative travel arrangements are at the sole discretion of our management.
3. Passenger Responsibilities
3.1 Payment of the Fare
You must pay the full Fare at the time of booking. Upon payment of the Fare, a Ticket will be generated by us and sent either to the email address You selected at the time of booking. At this point a contract for the carriage of the person listed on the Ticket for the Journey will occur.
3.2 You must check Your e-Ticket:
It is Your responsibility to check the details of Your Journey on the “Review Booking” screen of our website before You purchase the Ticket and to check the details on the Ticket. If You do not receive Your Ticket within 30 minutes of booking, You must Contact Us at the earliest opportunity. Any amendment to Your Ticket must be made in accordance with clause 2.5.
3.3 You must travel with a valid Ticket:
You must travel with a valid Ticket when travelling on all our Services, and You must present it to any of our representatives upon demand. We will not allow You to board a Service if You do not have a valid Ticket. If You do try to travel on any Service without a valid Ticket we may either require You to buy a full Fare Ticket or leave the Service. You shall not be entitled to a refund and we shall have no further obligations or liability to You if You attempt to travel on an invalid or fraudulent Ticket.
3.4 You must make sure You know the location of Your boarding point
It is Your responsibility to ensure You know the location of the boarding point at the resort before Your Service departs and we shall not be liable to You if You miss any Service as a result of not knowing the location of the boarding point.
You should arrive at the boarding points at least 10 minutes before the scheduled departure time for that Service
We shall not be liable for any refund if You miss a Service as a result of Your late arrival at the boarding point, and we shall not be obliged to wait for You or to arrange or provide alternative transport to the airport, or for any costs which You may incur as a result of missing the Service.
3.5 Breach of conditions applicable to Your Ticket:
If You fail in a material respect to comply with any condition that governs Your Ticket, we may cancel the Ticket, and refuse to arrange You further carriage, without any obligation to refund the fare or any other liability to You.
4. Passenger Behaviour
4.1 Required behaviour and prohibited behaviour:
You confirm that You will behave in a reasonable, sensible and lawful manner on all our Services. You shall comply with any reasonable request from a member of our staff and treat our members of staff, drivers and other passengers with respect. You shall not: act in an abusive or threatening manner; conduct yourself in a way which may endanger Yourself, the Vehicle or any other person or property on board any Vehicle; obstruct any aisle or emergency exit; behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; take onto any Vehicle any alcoholic drinks or drugs (other than medicines) or hot food for the purpose of consuming them, or consume them on any Vehicle; board any Vehicle whilst under the influence of alcoholic drinks or drugs; smoke on board our Vehicles; board any Vehicle whilst You are seriously ill or suffering from any serious contagious illness.
You must wear a seat belt at all times during the Journey. We may also ask you to wear a face mask during the journey and in the area before boarding our Vehicle. You are not permitted to board or leave a Vehicle during the Journey except at a designated stop.
4.2 Consequences of bad behaviour:
If You fail to comply with any of the behaviour rules in Clause 4.1, we may remove You from the Vehicle, refuse to arrange You further carriage, cancel Your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct. This may include You being unable to continue Your journey on our Vehicles.
4.3 Financial reimbursement for damage(s) to Vehicle.
In the instance of You causing damage to a Vehicle, or soiling the interior of a Vehicle, either by deliberate acts or by accident, You will be liable to pay a fee of €100 which is a genuine pre-estimate of the damage incurred. If the cost of the damage is considered to be greater than €100, the matter will be referred to our management and may result in legal proceedings.
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to You for any act or omission of any other passenger on a Vehicle.
5. The Service
5.1 It is our obligation to arrange to carry you and your permitted luggage on the journeys stated on your ticket, on and subject to these Conditions of Sale. We will make every reasonable effort to arrange to carry you with the minimum discomfort and inconvenience. From time to time, we may require some passengers to change buses en-route. We will endeavour to keep this inconvenience to a minimum.
5.2 In order to run a timely and safe Service, we may cancel or amend the location of our boarding points in anticipation of high volumes of traffic or severe weather. We will attempt to contact You at the email address and / or by text message at the phone number provided at the time of booking with any changes. Please check Your emails and Your phone the day before and day of your Service.
5.3 Running times:
The published running times of any Service are approximate and we will use reasonable endeavours to ensure these times are honoured. In the event that our Services are delayed or cancelled we will notify You of the delay as soon as is reasonably practicable. Any cancellations are dealt with at clauses 5.5 and 5.6 below.
5.4 We will not carry animals:
We will not carry any animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our Services.
5.5 Our right to cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw Services, at short notice, whether before or after You have reserved a seat on the Service and subject to clause 5.6 below.
5.6 Our liability for cancellations:
(a) If we cancel or withdraw a Service and You have not booked a seat on it, we shall have no liability to You for such cancellation or withdrawal of the Service.
(b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, other than for a reason outside our control, our liability to You will be, at our discretion, to either:
(i) arrange to carry You on another one of our Services with available seats; or
(ii) make suitable alternative arrangements to carry You to Your destination on another Vehicle, or other mode of transport; or
(iii) cancel the Ticket, and refund You the full amount of the fare if no portion of the Ticket has been used, or 50% of the fare if the outward part of a return Ticket has been used.
(c) Cancellation after Service has begun: If a Service on which You are travelling commences and is terminated before reaching Your destination, other than for a reason beyond our control, our liability will be to make suitable alternative arrangements to carry You to Your destination, such as another Service, carrier, coach, train, private car, or taxi. If you unreasonably refuse suitable alternative arrangements, we have no further liability to you.
5.7 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to arrange to carry You, or for breach of contract, where caused by a circumstance beyond our reasonable control. Circumstances outside our control shall include, without limitation: cancelled flights, epidemic or pandemic of any kind, war or threat of war, mechanical breakdown, accidents causing delays on our Service route, other unforeseen traffic delays, riot, demonstration or any other local disturbance, exceptional severe weather conditions, fire and/or damage at an airport or in resort, compliance with requests of the police, customs or other government officials and security Services, vandalism and terrorism, strike/industrial action, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
5.8 We will make every reasonable effort to ensure You arrive at the airport in time for Your flight. If You miss Your flight as a result of our Service leaving the resort more than 30 minutes late, except as a result of circumstances described in Clause 5.7, we shall offer to pay for Your repatriation, the cost of an overnight stay in France, if required, and any transport to and from the airport to the hotel in France.
5.9 Claiming a Refund
In any case where we are obliged to provide a refund for discontinued Services, You must:
(a) provide reasonable proof of Your identity and purchase. If You have a Ticket that covers more than one person, You must specify which passengers You are claiming a refund for;
(b) You must email our office via our Cancellation page and we must have received this claim no later than 21 days after the date of the cancelled Service; and
(c) if we give You a refund, then Your Ticket will be cancelled, and we shall have no further obligation to carry You under that Ticket.
5.10 Our maximum liability to You:
We will provide the Service with reasonable care and skill. Our maximum liability to You for any reasonable and foreseeable loss, damage or liability which You may suffer or incur as a result of our breach of our contract to arrange to carry You, our negligence in connection with arranging to carry You, or the deliberate or negligent acts or omissions of any of our employees or representatives or sub-contractors, shall be limited to £5, 000.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation nor, where You deal as a consumer, exclude Your statutory rights.
6. Luggage restrictions
6.1 Permitted Luggage:
We shall have no obligation to arrange to carry Luggage in excess of the permitted amount and/or weight. We may agree to arrange to carry additional Luggage only if there is room on the Vehicle and at the discretion of our representative or Vehicle driver. If we agree to arrange to carry any excess Luggage on any Journey this does not mean that we have agreed to arrange to carry that Luggage on any subsequent Journey You may make.
6.2 Prohibited Contents:
(a) You may not bring any of the following items onto any Vehicle or leave them at any baggage store without our express permission: any weapons, hot food or hot drinks, any alcoholic drinks, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges (Prohibited Contents).
(b) If You take any Prohibited Contents onto any Vehicle, we may immediately remove them from the Vehicle, wherever it may be situated. If You are uncertain as to whether we will accept any particular item, You should obtain our written consent before booking Your Ticket. We shall not be liable for any loss or damage to any Prohibited Contents for any reason whatsoever.
6.3 Inspection of Luggage:
If in our reasonable opinion we consider or suspect your Luggage does not comply with these terms, we shall be entitled to inspect Your Luggage for the purpose of ensuring compliance with the above requirements. We shall not be obliged to accept You or Your Luggage, and shall be entitled to remove You and/or Your Luggage from any Vehicle, if You refuse a search.
6.4 Packing and labelling of Luggage:
You must pack all of Your Luggage safely and securely, with a view to protecting Your Luggage from loss, damage or interference, and to protecting any other property on a Vehicle from being damaged by Your Luggage. All Luggage carried on any Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to accept any Luggage that has not been properly packed or labelled. We will not provide luggage labels at our boarding points.
Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, important documents, passports, visas and Tickets should be kept in Your personal possession at all times. We shall not be liable for any loss or damage to any valuables stored in the hold of a Vehicle, for any reason whatsoever.
6.6 Loading the Luggage:
You are responsible for getting Your Luggage onto and off a Vehicle. Except for any Luggage stored in the hold of a Vehicle, You are responsible for Your Luggage at all times.
6.7 Storage of Luggage:
All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.
6.8 Left Luggage
If You forget any Luggage or leave it on a Vehicle we shall take reasonable care of that Luggage. We will store it at a location decided by us, but all such storage will be at Your risk. We may charge You a small administration fee for the storage of Your Luggage. We will not pay any costs for the return of Your Luggage.
If You have not collected Your lost Luggage within 1 month of our finding it, we may dispose of Your Luggage in any manner we wish, or if it is correctly labelled with a postal address or contact number, we may agree to arrange to forward your Luggage to You. You agree to pay the cost of such postage in advance. We shall be entitled to open and examine any left or lost Luggage to ascertain if the Luggage contains any dangerous or perishable items and if so, we shall be entitled to immediately dispose of these items.
6.8.2 You must hand over any Luggage found on any Vehicle or at any stop to one of our representatives or the Vehicle driver immediately upon discovery.
6.9 Notification of loss or damage:
If during any Journey You should lose any of Your Luggage or any of Your Luggage is damaged You must notify the Vehicle driver or a Ben’s Bus representative as soon as possible after You discover the loss or damage. You must confirm any loss or damage of Your Luggage within 24 hours after the end of Your Journey via our Contact Us page. If You do not notify us of any loss or damage to Your Luggage as required, then we will not be liable for that loss or damage.
6.10 Our Luggage stores:
If you wish to leave Your Luggage at our Luggage stores it is entirely at Your own risk. Neither us nor any third party agent we will use to supply You storage space will accept any liability for any loss, damage or interference to Your Luggage.
6.11 Our liability for loss or damage to Luggage:
Your Luggage shall be at Your risk at all times, and we will only be liable for any loss of or damage to Your Luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, due to our negligence, or any deliberate or negligent acts of any of our drivers or representatives, shall be limited to £5, 000 for all such loss or damage.
7.1 Travel Insurance:
We ensure that all Vehicles and drivers possess the necessary insurance, registration and licences. However, we are only providing a travel service. We recommend You take comprehensive travel insurance out for your trip.
7.2 Governing Law and jurisdiction:
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in another country that is a member of the European Union you can bring legal proceedings in respect of the Service in either your National Court or the English courts.
Each of the provisions of these Ben’s Bus Conditions of Sale shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Ben’s Bus Conditions of Sale, and the remaining provisions of these Ben’s Bus Conditions of Sale shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
7.4 Your personal data:
7.5 Amendments and waivers:
None of our employees or representatives, or drivers of parties contracted by us, has authority to modify or waive any provision of these Ben’s Bus Conditions of Sale.
7.6 Third Party Rights:
Unless otherwise stated in these Ben’s Bus Conditions of Sale, no person other than You and us shall have the benefit of or be entitled to rely upon or enforce any term of these Ben’s Bus Conditions of Sale or any other term of the contract to carry You and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Ben’s Bus sells low cost Shared Transfers from Geneva Airport, Grenoble Airport & Lyon Airport to many French ski resorts. They transport passengers in large coaches to keep rices low, but we still provide great customer service.
Despite the cheap prices, they never compromised on service. Ben’s Bus have representatives at Grenoble Airport, Geneva Airport and Lyon Airport to greet you when you arrive. It’s important for them that your ski holiday starts well. Ben's Bus reps will guide you to your vehicle, liaise with the French drivers, who know the mountain roads better than anyone, and ensure you get on and off our bus at the right place.
Once you have selected all the things you would like to confirm now please click on "your trip" to complete your booking".
You can come back and confirm any bits you arent sure about yet at a later stage.