Terms and ConditionsTERMS AND CONDITIONS OF SALE - WINTER
I. Booking registration and confirmation
All registrations must be accompanied by a deposit equivalent
to 30 % of the price of the holiday (except non-exchangeable,
non-refundable and non-alterable in nature offers). Once the
deposit has been paid, the booking becomes firm and final
and you are considered to have accepted these terms and
conditions of sale.
II. Payment of the balance
The balance of the price of the holiday must be paid at the
hotel at the end of your holiday (except non-exchangeable,
non-refundable and non-alterable in nature offers). If no
deposit has been paid, the hotel will request a security deposit
on the day of your arrival or a credit card authorisation, in order
to guarantee payment of any hotel services provided during
III. Modifications and cancellations
If you wish to cancel your holiday, you should inform us
immediately by email: email@example.com.
Cancellation periods are calculated from the date your
notification is received in our offices (except nonexchangeable, non-refundable and non-alterable in nature
• If you cancel up to 15 days from your arrival date: the
deposit will be refunded
• 14 days or less from your arrival date: the deposit will
not be refunded
If you have to delay and you are unable to take up a booking
as scheduled or have to shorten your holiday, we will not be
bound in any circumstances to reimburse for any
unoccupied overnight stays.
Clients are reminded, as stipulated by the French Consumer
Code article L. 121-21-8 12° that the right of retraction
mentioned in article L. 121-21 does not apply.
The terms and conditions of sale of the applicable holiday price
stipulate the modification and cancellation procedures
A refund or a credit note on the whole amount paid for your
booking will be proposed in the following cases (subject to
verification and proof):
• you or a person of your stay is tested positive to the
Covid-19 by a PCR test
• suspect case prevents travelling (justified by a
certificate of isolation issued by a doctor)
• closure of the ski resort or Village Montana
• closure of the French borders or those of your country
• quarantine or confinement of your area and/or
• health care or medical workers, subject to requisition
• flight cancellation
These conditions apply to any cancellation of your stay for the
causes described above and occurring until the day before
your arrival at our establishments.
If one of these conditions happens during your stay, the nonconsumed nights will be reimbursed.
IV. Payment of the balance
The balance of the price of the holiday must be paid at the
hotel at the end of your holiday. If no deposit has been paid,
the hotel will request a security deposit on the day of your
arrival or a credit card authorisation, in order to guarantee
payment of any hotel services provided during your stay.
V. Cancellation Insurance
We offer an optional cancellation insurance.
To benefit from the insurance, it must be taken out when you
make your reservation and be paid for together with the
deposit. It takes effect from the moment payment for the
premium is received and is non-refundable.
VI. Non-exchangeable, non-refundable and nonalterable in nature offers
Some of our holiday offers are marked "Non-exchangeable,
non-refundable". For these offers, the following conditions
replace the conditions for cancellation and modification
detailed in article III – Modifications and cancellations.
Given the preferential rates on offer from VILLAGE MONTANA,
acceptance of booked offers is non-exchangeable, nonrefundable and cannot be altered in any way. No requests for
alterations and/or cancellations can be taken into
consideration. Irrespective of the date
on which a booking is cancelled, we withhold a penalty
payment equal to 100% of the total cost of the
accommodation. Failure to take up any booked or invoiced
Related Services will not give rise to any refund.
Theses offers are not eligible for cancellation insurance.
No-show at holiday venue: If you do not turn up at your holiday
venue, we withhold a penalty payment equal to 100% of the
total cost of the accommodation.
Payment term: the full amount of the stay has to be paid at
the time of booking.
VII. Further Information
General description and photos of our apartments which are
presented in our marketing documents (brochures, website)
are solely for information purposes. Any request for a particular
aspect, a specific situation, or a style of apartment, is
considered as a preference and does not constitute a
guarantee on our part to the supply of an identical product.
All information concerning the ski resorts are supplied by the
relevant Tourist Offices. The VILLAGE MONTANA cannot be
held liable for inaccuracies in its content.
The Taxe de Sejour (a local tourism tax) is not included in our
rate. Amounts vary according to location and hotel category,
and the charge is payable directly in the hotel.
VIII. Reception and handover of the keys
The hotel reception is open 24 hours a day.
Rooms and suites are available on your arrival day from 4pm
and must be liberated before 11am on the day of departure. In
case of a late departure, after 11 am, a supplementary fee of
€150 will be charged to the client.
IX. During your stay
Any anti-social behaviour we consider to be a threat to public
order, may lead to the client being asked to leave the hotel. In
this case there will be no compensation or refund for any
payments already received.
In the case where no payment has yet been received, the client
must pay for any outstanding nights and services before
leaving the establishment.
Tél. +33 (0)4 26 78 26 78 - E-mail : firstname.lastname@example.org - Web : www.village-montana.com
X. Internal Rules and Regulations
The VILLAGE MONTANA cannot be held responsible for any
personal objects left behind when leaving the room/ suite.
It is absolutely forbidden to take skis, ski boots, sledges and any
other such equipment into the apartments or onto balconies
of a room/ suite.
By reservation and prior agreement, pets are allowed in the
hotel with a supplementary payment of €25 per day. Clients
remain responsible for their animal and for any damage or
nuisance they may cause.
In the interest of all our clients as well as for hygiene reasons,
pets are not admitted in the restaurants and bars, nor in the
Spa « Les Bains du Montana ».
XI. « Force majeure » and change of accommodation
In the event of exceptional circumstances, or in the case of a
« force majeure », where it is impossible to make available the
original room/suite reserved by the client, the VILLAGE
MONTANA reserves the right to change the accommodation
to an accommodation with a similar or higher classification
and similar services, subject to the prior agreement of the
The VILLAGE MONTANA cannot be responsible for matters
outside our direct control that may perturb your holiday, for
example lack of snow, suspended business activities, power
cuts, interruption of water provision, noisy environment,
natural catastrophes, closure of roads… The client will not be
entitled to any compensation from the VILLAGE MONTANA.
Clients must make sure they close the doors and windows of
their rooms/suites when they go out and make use of the
safe for all valuables left there.
Furthermore, clients should not leave anything on the
balconies of their rooms/suites or in the communal areas of the
hotels (reception, corridors, garages). Ski lockers must also be
The VILLAGE MONTANA will not be held in any way liable
should you fail to follow these instructions.
XIII. Data protection and privacy
We process your personal information for the use of marketing
purposes, with regards to the VILLAGE MONTANA, its affiliates,
its partners and service suppliers. If you do not agree to such
use, you have the right to decline, without charge, so your
information is not used for these direct marketing purposes.
The client also has a right, if legitimate reasons exist, to object,
to query, access and rectify the data concerning him/her by
writing to: email@example.com.
The VILLAGE MONTANA likes to send information via email to
their clients, including its newsletters, special offers and a
satisfaction questionnaire once the holiday is over. Clients are
able to unsubscribe via a link on the bottom of each email.
XIV. Disputes and Litigation
By express agreement, any litigation relative to the execution
and application of the present terms and conditions of sale will
fall under the exclusive jurisdiction of the courts located in
Albertville (Savoie) and will be governed by French law.