Time to get excited and create your tailor-made package!
Gary Watts - 2 Guests - 5th February
Terms and Conditions
Booking Terms and Conditions
Ski Vertigo is a trading name of Ski Famille Ltd so for the purposes of reading these
contractual terms and conditions, any reference to Ski Famille Ltd automatically and
unequivocally also refers to Ski Vertigo.
holiday is booked via our website, our website terms and conditions of use, together
with any other written information we brought to your attention before we confirmed
your booking set out the details of your booking with Ski Famille Ltd of Pearson
Court, 1 Kings Road, Fleet, Hampshire, GU51 3DL (“we”, “us”, “our”). Please read
them carefully as they set out our respective rights and obligations. In these Booking
Conditions, “you” and “your” include the first named person on the booking and all
persons on whose behalf a booking is made or any other person to whom a booking
is added or transferred.By making a booking, the first named person on the booking
(the party leader) agrees on their own behalf and on behalf of any additional persons
detailed on the booking that:
he/she has read these terms and conditions and has the authority to and does
agree to be bound by them;
he/she is over 18 years of age and resident in the United Kingdom (if you are not
a resident of the United Kingdom, you must advise us prior to booking) and
where placing an order for services with age restrictions declares that he/she
and all members of the party are of the appropriate age to purchase those
he/she accepts financial responsibility for payment of the booking on behalf of
all persons detailed on the booking.
Our obligations to you will vary depending upon whether we act as a Package
Organiser in the sale of a package holiday, as a Principal in the sale of single-
element bookings (such as accommodation only bookings) or as an agent to help
you to arrange holiday products, such as ski packs; our differing obligations are set
out below, in four separate sections: Section A contains the conditions which will
apply to all bookings. Section B contains the conditions which will apply when you
make a booking with us where we act as the package organiser. Section C contains
the conditions which will apply where you make a single-element booking with us,
where we are acting as Principal. Section D contains the conditions which apply to
THE POTENTIAL IMPACTS OF BREXIT ON YOUR HOLIDAY
It is possible that between the time of you making your booking and travelling,
elements of the product and services booked through us may be impacted by the UK
ceasing to be a member state of the European Union (“Brexit”).
For Winter 2021/2022, the introduction of new laws, or existing laws ceasing to
apply, as a result of Brexit may restrict or prevent our ability to provide some
elements of your booked arrangements. This could include a potential inability for us
to rely on the freedom of movement of workers and, more specifically, the Posted
Workers Directive to employ resort staff (namely Managers/Reps, Chalet
Chefs/Hosts and Childcarers) in Europe. There is also the potential for British airlines
to be unable to operate flights into / out of the European Union and European airlines
to be unable to operate into / out of the UK.
In the event of changes in the law due to Brexit preventing us from providing booked
products and services we will endeavour to provide suitable alternative products and
services. Should this prove impossible we will offer a partial refund for specific
elements of your arrangements that we are unable to provide. Full details of the
value attributed to at risk products and services are available on request.
Provided that we seek reasonable alternative products and services or reimburse
any products or services that we are unable to provide, we shall have no further
liability to you for non-delivery of booked arrangements as a result of Brexit.
It should also be noted that Brexit may also have an impact on your ability to take
part in your booked arrangements. This could include, but is not limited to, the need
to acquire a visa to visit your destination country or the need to purchase additional
insurance. Any new obligations imposed on you as a result of Brexit are entirely your
Our Brexit related terms do not replace your rights under Section 25 of the terms and
conditions that follow, or any general rights under the Package Travel and Linked
Arrangements Regulations 2018.
SECTION A – APPLICABLE TO ALL BOOKINGS
1. Making your booking
Bookings can be made by telephoning us on 01252 365 495. The payments referred
to in clause 3 below must be paid at the time of booking. Once we have received
your booking and all appropriate payments, we will, subject to availability, confirm
your holiday by issuing a booking confirmation and invoice to the party leader; either
directly from us or on behalf of the supplier as applicable.
If your confirmed arrangements include a flight, we (or if you booked via an
authorised agent of ours, that agent) will issue you with an ATOL Certificate and a
The confirmation invoice and ATOL Certificate will be sent by email unless you have
requested a postal confirmation. The party leader is responsible for ensuring that all
addresses (including email) and contact details given to us are correct. The party
leader is also responsible for regularly checking emails at the email address given to
us. Please check the confirmation letter, invoice and ATOL Certificate and any other
document you receive from us carefully as soon as you receive it. Contact us
immediately if any information which appears on the confirmation letter or invoice or
any other document appears to be incorrect or incomplete as it may not be possible
to make changes later.
We do not accept any liability if we are not notified of any inaccuracies in any
document within ten days of our sending it out (five days for tickets). We will do our
best to rectify any mistake notified to us outside these time limits but you must meet
any costs involved in doing so. If you wish to, you may contact us by e-mail for any
of the reasons mentioned in these Booking Conditions (for example, to request an
amendment) providing you do so to
Any money paid to an authorised agent of ours in respect of a booking covered by
our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the
Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so
long as we do not fail financially. If we do fail financially, any money held at that time
by the agent or subsequently accepted from the consumer by the agent, is and
continues to be held by that agent on behalf of and for the benefit of the Trustees of
the Air Travel Trust without any obligation to pay that money to us.
2. The contract
A binding contract between you and us (where we are the Principal or Package
Organiser) or between you and the ski pack provider or other supplier (where we are
acting as an agent) comes into existence when we dispatch our booking confirmation
and invoice to the party leader.
We both agree that English Law (and no other) will apply to this contract and to any
dispute, claim or other matter of any description which arises between us (except as
set out below). We both also agree that any dispute, claim or other matter of any
description (and whether or not involving any personal injury) which arises between
us must be dealt with by the Courts of England and Wales only.
Because our holidays go on sale well in advance of the ski season, not all contracts
for accommodation, flights and other travel services will have been finalised at the
time of booking. If, when these contracts are finalised, there is any change to your
holiday arrangements (where such arrangements are sold by us as Principal or as
part of a Package) which we regard as significant, we will notify you of this in
accordance with Section 8 of these Booking Conditions.
A deposit of £175 per person, along with the supplement applicable to any
scheduled flights, rail tickets or other travel arrangements bought in from third party
suppliers, must be made at the time of booking.
The balance of the holiday price must be received by us not less than 10 weeks
before the date your arrangements are due to commence. This date will be specified
on the confirmation letter/invoice. A reminder will be sent prior to the balance due
For bookings made within 10 weeks of the date your arrangements are due to
commence, full payment is required at the time of booking.
If all payments are not received in full and on time (including any surcharge where
applicable), we (or, where we are acting as an agent, the supplier of your chosen
arrangements) are entitled to assume that you wish to cancel your booking. In this
case, we (or the supplier) will be entitled to keep all deposits paid or due at that date.
If we (or the supplier) do not cancel straight away because you have promised to
make payment, you must pay the cancellation charges shown in these booking
terms and conditions depending on the date we reasonably treat your booking as
cancelled. We reserve the right to charge an administration fee of £75 for all balance
payments paid more than five working days after the due date.
You may pay by cheque (UK bank or building society), Sterling banker’s draft, in
cash (Sterling) at our offices or by most credit/charge/debit cards. We are unable to
accept American Express cards. If any cheque is dishonoured, we reserve the right
to charge £15 to cover our administration costs.
We endeavour to ensure that all of the information and prices both on our website
and in any advertising material that we issue are accurate; however, occasionally
changes and errors occur and we reserve the right to correct prices and other details
in such circumstances. You must check the current price and all other details relating
to the course or arrangements that you wish to book before your booking is
It is a condition of booking either with Ski Famille Ltd or the supplier of your chosen
arrangements (where we are acting as an agent) that you are adequately insured for
your holiday. Our recommended policy can be accessed via this
and covers all, in our view, that is
required for your ski holiday including piste closure. Your insurance must, as a
minimum, provide cover as shown by our recommended policy and comprehensive
COVID-19 cover. Details of this cover are shown on our website. No liability will be
accepted for anyone travelling without proper insurance. The policy does not cover
non-UK residents. Insurance policies specify the amounts covered in the event of
any loss or damage and most do not cover mobile telephones or laptops and some
may have exclusions for certain “extreme” sports. We suggest you check the limits of
cover of your chosen policy. Ski Famille Ltd take no responsibility for any costs
incurred by you for whatever reason, which would have been covered by our
recommended travel insurance policy.
6. Special requests
If you have a special request, please advise us at the time of booking. Although we
will endeavour to pass any reasonable requests on to the relevant supplier, we
regret we cannot guarantee any request will be met. Failure to meet any special
request will not be a breach of contract on our part. Confirmation that a special
request has been noted or passed on to the supplier or the inclusion of the special
request on your confirmation invoice or any other documentation is not confirmation
that the request will be met. Unless and until specifically confirmed in writing by us,
all special requests are subject to availability. For your own protection, you should
obtain confirmation in writing that a special request can be met (where it is possible
to give this) if it is important to you.
7. Fitness to Travel and Medical Conditions
If you or any member of your party has any medical condition or disability which may
affect your holiday or has any special requirements as a result of any medical
condition or disability (including any which affect the booking process), please tell us
before you confirm your booking so that we can assist you in considering the
suitability of the arrangements and/or making the booking. In any event, you must
give us full details in writing at the time of booking and whenever any change in the
condition or disability occurs. You must also promptly advise us if any medical
condition or disability which may affect your holiday develops after your booking has
been confirmed. If we reasonably feel unable to properly accommodate the particular
needs of the person concerned, we must reserve the right to decline their reservation
or, if full details are not given at the time of booking or the condition / disability
develops after booking, cancel when we become aware of these details.
When you make a booking, you accept responsibility for any damage or loss caused
by you or any member of your party. Full payment for any such damage or loss
(reasonably estimated if not precisely known) must be made direct to the
accommodation owner or manager or other supplier or to us as soon as possible. If
the actual cost of the loss or damage exceeds the amount paid where estimated, you
must pay the difference once known. If the actual cost is less than the amount paid,
the difference will be refunded. You will also be responsible for meeting any claims
subsequently made against us and all costs incurred by us (including our own and
the other party’s full legal costs) as a result of your actions. You should ensure you
have appropriate travel insurance to protect you if this situation arises. We (and our
suppliers) expect all guests to have consideration for other people. If in our opinion
or in the reasonable opinion of any other person in authority you or any member of
your party behave in such a way as to cause or to be likely to cause distress, danger
or annoyance to any third party (including other guests and staff) or damage to
property, we reserve the right to terminate the holiday of the person concerned
without notice. In this situation, our responsibilities towards that person (including
any return transport arrangements) will immediately cease and we will not be
responsible for meeting any costs or expenses they may incur as a result. We will
not make any refunds or pay any compensation to the individual involved or to
members of his/her party or associates wishing to curtail their holiday as a result.
9. Passport, visa and health requirements
British Citizens require a full ten year (five years for children) British passport for the
holidays we offer. Details of the visa and health requirements for our holidays
applicable to British citizens are shown under the ‘Useful Information’ section on our
If you or any member of your party is not a British citizen or holds a non British
passport you must consult the relevant Embassy or Consulate for the passport and
visa requirements applicable to you/that member of your party. A full British passport
presently takes approximately 2 to 6 weeks to obtain. If you or any member of your
party is 16 or over and hasn’t yet got a passport, our recommendation is that you
should apply for one at least 6 weeks before your holiday. The UK Passport Service
has to confirm your identity before issuing your first passport and will ask you to
attend an interview in order to do this. Requirements may change and you should
check the up-to-date position with the Passport Office/relevant Consulate/Embassy
in good time before departure.
It is your responsibility to ensure you are aware of all recommended vaccinations
and health precautions in good time before departure. Information on health is
contained in the Department of Health leaflet T7 (Health Advice for Travellers)
available from the Department of Health by telephone on 0870 1555455 or via its
and from most Post Offices.
For holidays in the EU / EEA you should obtain an EHIC (European Health
Insurance Card) prior to departure from the Department of Health (see leaflet T7 and
). Health requirements and recommendations may
change and you must check the up to date position in good time before departure.
It is the party leader’s responsibility to ensure that all members of the party are in
possession of all necessary travel and health documents before departure. All costs
incurred in obtaining such documentation must be paid by you. We regret we cannot
accept any liability if you are refused entry onto any transport or into any country due
to failure on your part to carry all required documentation. If failure to have any
necessary travel or other documents results in fines, surcharges or other financial
penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Where we are acting as agent, the contract for your arrangements is between you
and the supplier and any queries or concerns should be addressed to them. If you
have a problem whilst abroad, this must be reported to the supplier or their local
representative or agent immediately. If you fail to follow this procedure there will be
less opportunity to investigate and rectify your complaint. The amount of
compensation you may be entitled to may be reduced or you may not receive any at
all depending upon the circumstances.
If you wish to complain when you return home, write to the supplier. You will see the
name and address plus contact details in any confirmation documents we send you.
We will of course assist you with this if you wish – please contact us.
Where you have booked a Package holiday with us or a single-element booking
where we are acting as Principal, and you have any queries or concerns, please
inform us immediately by notifying our Resort Manager. By raising complaints early,
they can often be dealt with quickly so the rest of the holiday can continue to your
satisfaction. If you are still unhappy after your initial complaint, please ask to talk to
the Operations Manager.
If your complaint is not resolved locally, please follow this up within 28 days of your
return home by writing to us giving your booking reference and all other relevant
information. It is strongly recommended that you communicate any complaint to the
supplier of the services in question without delay whilst in resort. If you fail to follow
this procedure we will have been deprived of the opportunity to investigate and
rectify your complaint whilst you were in resort and this may affect your rights under
Please note that we do not offer an Alternative Dispute Resolution service. You can
also access the European Commission Online Dispute (ODR) Resolution platform
This ODR platform is a means of registering
your complaint with us; it will not determine how your complaint should be resolved.
11. Force Majeure
We do not accept liability or pay any compensation where the performance or
prompt performance of our contractual obligations under our contract with you is
prevented or affected or you otherwise suffer any loss, damage or expense of any
nature as a result of ‘force majeure’, which includes any unavoidable or extraordinary
circumstances. In these booking conditions, ‘force majeure’ means any event which
we or the supplier of the service(s) in question could not, even with all due care,
foresee or avoid. Such events may include war or threat of war, riots, civil strife,
terrorist activity, major risk to human health such as the outbreak of a serious
disease, industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
Excursions or other tours that you may choose to book or pay for whilst you are in
resort are not part of your contracted arrangements with us. For any excursion or
other tour that you book, your contract will be with the operator of the excursion or
tour and not with us. We are not responsible for the provision of the excursion or tour
or for anything that happens during the course of its provision by the operator.
13. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent
suppliers. Those suppliers provide these services in accordance with their own terms
and conditions which will form part of your contract with us. Some of these terms and
conditions may limit or exclude the supplier’s liability to you, usually in accordance
with applicable International Conventions. Copies of the relevant parts of these terms
and conditions are available on request from us or the supplier concerned.
14. Foreign office advice
The Foreign and Commonwealth Office publishes regularly updated travel
information on its website
which you are
recommended to consult before booking and in good time before departure.
15. Important Information about Flights
All flight arrangements are made under our own Air Travel Organiser’s Licence
number 10863. When you travel by air, land or on water, the relevant carrier’s
Conditions of Carriage will apply to your journey, some of which may limit liability. All
land and air travel arrangements, airlines, aircraft types, timings, flights etc and
arrival airports are provisional until confirmed with your tickets and may change after
this due to circumstances beyond our control. Airlines and/or airports and other such
authorities may make decisions resulting in delays, diversions or re-scheduling.
Clearly this is not within our control and we cannot accept liability. In severe weather
conditions or industrial action, we reserve the right to change airlines/aircraft and
make any changes to your travel arrangements, to help us fulfil our obligation to get
you to and from the resort or your UK departure airport. Any costs due to delays
should be part of your travel delay insurance. For our inclusive charter flight your
luggage allowance is 20 kgs per person. Ski and boot must be included in your
allowance or ski carriage purchased separately. Luggage and sports equipment
allowances vary for scheduled airlines and you will be given guidance at the point of
booking. See (d) below.
Flights: Pregnant women will be accepted without a medical certificate up to the
end of the 27th week of pregnancy. A medical certificate will be required between 28
and 34 weeks of pregnancy. This must confirm the expected date of delivery and
confirm fitness to fly. Expectant mothers will not be accepted after 34th week of
pregnancy. In the case of a multiple pregnancy the pregnancy should not be beyond
the 32nd week at the time of the return inbound flight. Children under 2 years of age
on the return date of travel must sit on a parent’s lap and are not entitled to a
luggage allowance or catering. Civil Aviation Authority regulations are as follows “A
child of 2 years or older on date of return travel must have its own air seat, and will
otherwise be denied boarding by the airline”. Such a child must be booked and
priced for the holiday.
Seating families together cannot be guaranteed in all cases, particularly if you
arrive later than confirmed by us, although check-in staff will do their very best. Our
charter flights are operated on a ‘Buy-on-Board’ basis for snacks and drinks, but we
cannot guarantee that this service will always be available. Services available on
scheduled flights will vary dependent on the carrier being used; please contact us if
you require further details.
If you require a seat on your flight for an infant (i.e. under 2 on the date of return
travel) you will be charged the appropriate rate for a 2-4 year old.
Delays and Diversions/Flight Changes: If there is a delay which is within the
control of the airline for example, a mechanical or technical fault you should contact
the airline who should be able to assist with refreshments. If the flight is delayed due
to reasons such as weather conditions (either in the UK or overseas), industrial
action, natural disasters, closure or congestion of airports, etc we regret that neither
we nor the airline will be liable to provide meals, refreshments or overnight
accommodation. This cost should be covered by your travel insurance. Ski Famille
do not offer compensation for inconvenience or loss of holiday time caused by flight
delays, flight diversions or curtailment regardless of how caused. Similarly it is not
possible to obtain refunds for any unused accommodation or facilities or for losses,
costs and expenses of other travel/accommodation arrangements outside of the
package resulting from flight changes, delays or diversions, which should be claimed
on your own insurance policy. Very rarely we may be forced by, for example,
adverse weather conditions or road closures (not necessarily in your chosen resort)
to make alternative arrangements for your outward and/or return journey.
Carriage of skis/snowboards:
Charter Flights: Ski boots are carried as part of your luggage allowance. For
carriage of skis and snowboards, please advise us at the time of booking your
holiday if you need ski/snowboard carriage and the number of pairs of skis and
snowboards you plan to carry. Pre-booked skis/snowboard carriage is £50
return per pair of skis however prices may change, the current price to be
advised at the time of booking. Carriage of skis/snowboards at check-in at the
airport without being shown as pre-booked on your confirmation invoice will
not be guaranteed and, if carried, will carry a charge of £70 return per
skis/snowboard and this is payable at the airport in cash before check-in. No
liability is accepted by Ski Famille Ltd if you do not pre-book ski/snowboard
carriage and the airline is unable to carry your equipment.
Scheduled Flights: Arrangements vary by airline and you may be required to log
in to the airline’s own systems in order to purchase ski carriage direct. You will
be advised of the correct procedure at the time of booking.
Transfers: Please see our brochure or website for transfer times. These are
approximate and do not include refreshment/toilet stops. The transfer times may be
affected by weather, traffic and road conditions as well as delays during school
holidays. Some roads may be closed due to snow, ice, roadworks and/or for the risk
of avalanches. We ask for your understanding if we need to alter the timings of your
homeward transfer to enable extra time to get to the airport if we become aware of
heavy snow forecasts and/or increased holiday traffic. Many coaches do have WCs,
however they are not always available for use, for a variety of reasons. European
coaches do not always have fitted seatbelts. On coaches infants under the age of 2
years on the return date of travel must sit on a parent’s lap. Coach companies will
wherever possible try to drop you off directly outside your accommodation, but there
may be times where, due to adverse weather conditions or circumstances beyond
our control, this may not always be possible. We cannot accept liability for this and
no compensation will be offered as a result of your having to walk some distance to
your accommodation. At times there may be a wait for other flights to join your
transfer to resort, and transfers may sometimes involve a change of vehicle en route.
Your return transfer coach may also have guests from more than one flight and this
may affect your departure time from resort. In the event of a flight diversion to an
outbound flight for whatever reason, Ski Famille Ltd will endeavour to arrange
coaches and staff to be at the alternative airport to meet you, but this cannot be
guaranteed at short notice and we ask for your patience and understanding. If a
diversion causes a delay at the arrival airport and/or a longer than advertised
transfer to resort no liability will be accepted. Please note you are responsible for
taking your luggage on and off the coaches at all times. If our staff help you in any
way out of good faith you will still be responsible for your luggage at all times
Independent Travel: You should plan to arrive at your accommodation after 2pm
on arrival day and to leave by 10am on your day of departure. Parking spaces for
self-drive guests are limited. Public parking in resort is always subject to availability
and will normally incur a charge which you pay locally. If arranging your own flights it
will not be possible to join our transfer coaches unless otherwise indicated at the
time of booking. You should be aware that it can be extremely expensive to arrange
transfers by taxi from your arrival airport to the resort.
16. Availability of advertised facilities
We are unable to accept responsibility for facilities outside our control, in any
circumstances for example hot tubs may occasionally be out of service due to issues
beyond our control, such as weekly servicing. We will not be liable for any
compensation for loss of any such facility beyond our control.
We do have free wifi in all of our chalets, however being up in the mountains our wifi
speed is generally slower than you will be used to at home. This means streaming
etc can be difficult. Sending and receiving emails and messages is usually fine as
well as internet browsing.
The construction of many of our buildings also means that the wifi is generally limited
to the living room areas. We are continuously investing in routers and boosters to
improve the service, but sometimes you may experience an intermittent service and
this is beyond our control.
Where there is a fault or technical issue that impacts the availability of wifi no
compensation will be paid. If top quality fast wifi is a must then please consider this
Your laptop or any other electrical equipment is your own responsibility at all times
and must be covered on your own insurance; we accept no such liability for such
17. Resort Building Work
If we are made aware of any building works taking place that we feel will affect your
enjoyment we will of course do our best to inform you. Obviously noise in built up
areas is a fact of life now and we cannot be responsible for any noise in and around
your chalet which is completely outside our control.
Catering: Breakfast is available from 7.45 – 9.30 am and typically includes fruit
juice, cereals, bread, croissants, jam etc, tea and coffee (milk will be UHT).
Afternoon tea is usually cake, tea and coffee. Evening meals are served at
approximately 8pm 6 nights a week (allowing one night off for staff). This will include
an aperitif, 3-course meal, coffee and complimentary wine served at approximately
8pm. Children are served high tea at around 5.30pm. Please note adult dinner is an
adult evening meal and children under 13 are not allowed at the dinner table.
Special Diets or Meals: Vegetarian meals can be served however this must be
reserved at the time of booking and not later than four weeks before departure.
Other special diets, gluten, diary, wheat free can be provided – again this must be
confirmed to us at the time of booking at a charge of £29 per person. All such dietary
requirements or allergies must be confirmed at the time of booking or in writing not
later than four weeks before departure. We need to confirm we will do all we can to
help with special diets however we cannot be responsible for any issues arising from
such diets. If special diets are not pre-booked then the charge in resort will be £49
Extreme Food Allergy: We are unable to accept any responsibility for extreme
allergies within a chalet environment or on your holiday in general.
Exclusive Use/Under Occupying a Chalet: Should you wish to occupy a complete
chalet for your family or group without filling all the beds (for example the chalet
sleeps 12 and you only have 10 guests) there will be an under occupancy
charge. Infants in cots do not count towards occupancy levels. If there is a
cancellation within your group and you cannot fill the space no refund will be given.
Suitable Chalet Footwear: With the constant movement in and out of chalets
please bring slippers for all the family leaving snowy/wet boots in the boot room.
Balconies: We do not guarantee a specific view or aspect when advertising
balconies even if a supplement is paid. The balconies will be shared or private.
Staff/Cleaning/Hygiene: All our staff are trained in cleaning and hygiene during
our intensive training course. Our catering staff are also trained in the same way.
Our managers regularly check the cleanliness and hygiene of each chalet. If you are
not happy please advise your Resort Manager immediately.
No Smoking Zone: We adopt a strict no smoking policy in and around our
TV’s/DVD’s: All our chalets offer TV’s and DVD players (not Sky) so please bring
your own DVD’s. If TV’s/DVD’s become inoperable during your stay we cannot
always obtain replacements. Therefore no guarantee is offered for this service and
no compensation will be payable.
Security: Our chalets do not have safes for guest’s valuables and generally
chalets are not locked during the day or at night. It is also often the case bedrooms
do not have locks on them. We cannot be held responsible for any damage, loss or
theft for any valuables or item in the chalet. All your personal items are your
19. Children’s Information
All childcare and ski lessons must be booked at the time of your original
reservation. Adding later may mean childcare or ski lessons are unavailable
particularly in high season i.e. Christmas, New Year, Half Term and Easter. Any
childcare arranged locally will be charged accordingly and will be higher than
booking in advance in the UK. The ages you give to us should always be based on
the actual age on or during the holiday you have booked. For example a child who
has his or her 2nd birthday during the holiday requires a flight and coach seat and
will be charged accordingly. Please note no refunds will be made should you not use
any of the childcare. If there are any medical conditions relevant to your child or they
need medication you must advise us at the time of booking. We accept no
responsibility for any child with a pre-holiday condition and reserve the right to refuse
the booking. Please note your children are your responsibility at all times except in
our specific childcare or ski lessons.
Nannies/Nursery: This may be pre-bookable and will take place in your own
chalet. All of our nannies have professional qualifications and are assisted by staff
with child care experience. The number of children is strictly limited. We do not
encourage or accept parents, family members or friends being involved with ad hoc
supervision due to various regulatory factors.
20. Snow Conditions
All our resorts are selected due to a very good snow record and or have access to a
larger, higher ski area. Obviously we cannot guarantee snow or piste/lifts closure
however combined with our recommended ski insurance which includes piste
closure cover due to lack of snow (see clause 5) we believe this gives some peace
of mind. Clearly snow conditions change rapidly and will not be accepted as a valid
reason to cancel your booking with us. However if snow conditions are poor and the
ski school and/or ski lift company decide you are unable to ski we will help to
transport you to another ski area and your insurance will need to cover any extra
costs you may incur.
SECTION B: PACKAGE HOLIDAY BOOKINGS
This section only applies to Package Holidays booked with us as Organiser. Please
read this section in conjunction with Section A of these Booking Conditions.
21. Definition of Package
A “Package Holiday” exists if you book a pre-arranged combination of at least two of
the following components when sold or offered for sale at an inclusive price and
when the service covers a period of more than twenty-four hours or includes
overnight accommodation: (a) transport; (b) accommodation; (c) other tourist
services not ancillary to transport or accommodation and accounting for a significant
proportion of the package. Where you have booked a Package Holiday with us, we
will accept responsibility for it in accordance with these Booking Conditions as an
“Organiser” under the Package Travel and Linked Travel Arrangements Regulations
22. The cost of your holiday arrangements
We reserve the right to increase or decrease and correct errors in the prices of
unsold arrangements at any time before your booking is confirmed. We will advise
you of the applicable price at the time of booking, under occupancy charges may
apply (see clause 18 (d)) if you are not utilising all beds in a room or chalet. The
FREE child places and discounts advertised in our brochure and online are strictly
limited and can be withdrawn at any time. Free places apply always to the youngest
child in that room, and are restricted to one per two full-paying adult guests.
The price of your travel arrangements has been calculated using exchange rates
calculated on an ongoing basis in relation to the following currencies: Sterling (£),
Euros (€) and US dollars ($).
Once the price of your chosen holiday has been confirmed at the time of booking,
then subject to the correction of errors, we will only increase or decrease the price
due to variations in:
transportation costs, including the cost of fuel; or
dues, taxes or fees chargeable for services such as landing taxes or embarkation
or disembarkation fees at ports and airports; or
the exchange rates used to calculate your arrangements.
Such variations could include but are not limited to cost changes which are part of
our contracts with transport providers.
Even in the above cases, only if the amount of any increase in our costs exceeds 2%
of the total cost of your holiday (excluding any amendment charges) will we levy a
surcharge. If any surcharge means that you have to pay an increase greater than
10% of the cost of your holiday (excluding any amendment charges), you will be
entitled to cancel your booking and receive a full refund of all monies you have paid
to us (except for any amendment charges) or alternatively purchase another holiday
from us as referred to in clause 25 “Changes by us”. You have 14 days from the
issue date printed on the surcharge invoice to tell us if you want to choose option (b)
or (c) as set out in clause 25 below. If you do not tell us that you wish to choose
either of these options within this period of time, we are entitled to assume that you
do not wish to do so and will pay the surcharge. Any surcharge must be paid with the
balance of the cost of the holiday or within 14 days of the issue date printed on the
surcharge invoice, whichever is the later. Should the price of your arrangements go
down due to the changes mentioned above, by more than 2% of your confirmed
holiday cost, then any refund due will be paid to you. Please note that arrangements
are not always purchased in local currency and some apparent changes have no
impact on the price of your holiday due to contractual and other protection in place
We promise not to levy a surcharge within 60 days of departure. No refund will be
payable during this period either.
23. Changes by you to your Package Holiday
Should you wish to make any changes to your arrangements after they have been
confirmed, you must advise us in writing. Whilst we will endeavour to assist, we
cannot guarantee we will be able to meet any such requests. Where the change can
be made you must pay our amendment fee of £75 per person together with all costs
or charges incurred or imposed by any supplier before the change can be made.
Please note: A change of outward and/or return date of holiday will be treated as
cancellation and re-booking. The cancellation charges set out in Clause 24 will
Usually you may transfer your booking to someone else introduced by you providing
you notify us not less than two weeks before the date your arrangements are due to
commence. However to ensure we treat past clients fairly, we often keep a waiting
list for places. If a waiting list exists for the week covered by your booking, you will
not be able to transfer it to a person of your choice. Instead, the places will be
offered to the next person on the list. Where you are able to transfer your booking
the above charges must be paid before the transfer can be made. Any overdue
balance payment must also be received. Any name changes at the point of
departure (i.e. airport or on arrival in resort if making your own travel arrangements)
will be charged at £150 per person. Name changes may not be possible on
Note: Certain arrangements may not be amended or transferred after they have
been confirmed and any alteration could incur a cancellation charge of up to
100% of that part of the arrangements.
24. Cancellation by you
Should you or any member of your party need to cancel your chosen holiday once it
has been confirmed, the party leader must immediately advise us in writing. Since
we incur costs in cancelling your arrangements, you will have to pay the applicable
cancellation charges up to the maximum shown in the table below. These charges
are calculated from the date written notice of the cancellation is received by us and
are shown as a percentage of the total price payable (excluding any amendment
charges which are non refundable in the event of your cancellation).
Period before departure within which notice of Cancellation by you is received
70 days or more
Depending on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms of your insurance
policy. (See clause 5). Where any cancellation reduces the number of full paying
party members below the number on which the price, number of free places and/ or
any concessions agreed for your booking were based, we will recalculate these
items and re-invoice you accordingly. See clause 23 “Changes by you” if any
member(s) of your party are prevented from travelling.
Note: Certain arrangements may not be amended after they have been confirmed
and any alteration or cancellation could incur a cancellation charge of up to 100%
of that part of the arrangements in addition to the charge above.
25. Changes by us to your Package Holiday
We start planning the holidays we offer many months in advance. Occasionally, we
have to make changes to and correct errors in brochure and other details both
before and after bookings have been confirmed and cancel confirmed bookings.
If we make a minor change to your holiday, we will make reasonable efforts
to inform you or your travel agent as soon as reasonably possible if there is time
before your departure but we will have no liability to you. Examples of minor changes
include change of accommodation to another of the same or higher standard.
Occasionally we may have to make a major change to your confirmed arrangements.
”Examples of “major changes” include the following, when made before departure:
A change of accommodation area for the whole or a significant part of your time
A change of accommodation to that of a lower standard or classification for the
whole or a significant part of your time away.
A change of outward departure time or overall length of your arrangements of
twelve or more hours.
A change of UK departure airport, as long as that change is not from one London
airport to another London airport. London airports are Heathrow, Gatwick,
Stansted, Luton and London City.
A significant change to your itinerary, missing out one or more destination
We will not cancel your travel arrangements less than 56 days before
your departure date, except for reasons of force majeure or failure by you to pay the
final balance. We may cancel your arrangements before this date if, e.g., the
minimum number of clients required for a particular travel arrangement is not
If we have to make a major change or cancel, we will tell you as soon as possible
and if there is time to do so before departure, we will offer you the choice of:
(for major changes) accepting the changed arrangements;
having a refund of all monies paid; or
accepting an offer of alternative travel arrangements of comparable standard
from us, if available (we will refund any price difference if the alternative is of a
You must notify us of your choice within 7 days of our offer. If you fail to do so we will
assume that you have chosen to accept the change or alternative booking
If we cancel or make a major change less than 56 days before
departure, we will pay compensation as detailed below. The compensation that we
offer does not exclude you from claiming more if you are entitled to do so.
Period before departure within which notice of Cancellation or major change is notified to you
More than 57 days
14 days or less
IMPORTANT NOTE: We will not pay you compensation in the following
where we make a minor change;
where we make a major change or cancel your arrangements more than 56 days
where we have to cancel your arrangements as a result of your failure to make
full payment on time;
where the change or cancellation by us arises out of alterations to the confirmed
booking requested by you;
where we are forced to cancel or change your arrangements due to Force
Majeure (see clause 11).
Please note: where arrangements with a higher price than the original arrangements
booked is offered by us and accepted by you, the difference in price will be deducted
from any compensation payable. In no case will we pay compensation if
arrangements are offered by us and accepted by you with a higher price than that
originally booked in the same location where no additional payment is made by you.
If we become unable to provide a significant proportion of the services that you have
booked with us after you have departed, we will make alternative arrangements for
you at no extra charge and, if appropriate in all the circumstances, will pay you
26. Our Responsibilities to You in respect of Package Holidays
We will accept responsibility for the arrangements we agree to provide or
arrange for you as an “organiser” under the Package Travel and Linked Travel
Arrangements Regulations 2018 as set out below. Subject to these booking
conditions, if we or our suppliers negligently perform or arrange the services which
we are obliged to provide for you under our contract with you, as set out on your
confirmation invoice, we will pay you reasonable compensation. The level of such
compensation will be calculated taking into consideration all relevant factors such as
but not limited to: following the complaints procedure as described in these
conditions and the extent to which ours or our employees’ or suppliers’ negligence
affected the overall enjoyment of your tour. Please note that it is your responsibility
to show that we or our supplier(s) have been negligent if you wish to make a claim
We will not be responsible or pay you compensation for any injury, illness, death,
loss (for example loss of enjoyment), damage, expense, cost or other sum or claim
of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected
or the act(s) and/or omission(s) of a third party not connected with the
provision of your holiday and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control,
the consequences of which could not have been avoided even if all due care had
been exercised; or
an event which either ourselves or suppliers could not, even with all due care,
have foreseen or forestalled.
Please note, we cannot accept responsibility for any services which do not form
part of our contract. This includes, for example, any skiing activity arranged by any
other supplier who agrees to provide for you services or facilities we have not
specifically arranged. Please also see clause 12 “Excursions, activities and general
area information”. In addition, regardless of any wording used by us on our website,
in any advertising material or elsewhere, we only promise to use reasonable skill and
care as set out above and we do not have any greater or different liability to you.
The promises we make to you about the services we have agreed to provide or
arrange as part of our contract – and the laws and regulations of the country in which
your claim or complaint occurred – will be used as the basis for deciding whether the
services in question had been properly provided. If the particular services which
gave rise to the claim or complaint complied with local laws and regulations
applicable to those services at the time, the services will be treated as having been
properly provided. This will be the case even if the services did not comply with the
laws and regulations of the UK which would have applied had those services been
provided in the UK.
We limit the amount of compensation we may have to pay you if we are found
liable under this clause:
loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an
amount equivalent to the excess on your insurance policy which applies to this type
of loss per person in total because you are assumed to have adequate insurance in
place to cover any losses of this kind.
Claims not falling under (a) above and which don’t involve injury, illness or
Tignes - Price is £'s for 2 guests
Sleeps - 13
Chalet Aigle Royal is a self contained chalet sleeping up to 13 people over 3 floors and has a lift. There is also an out door hot tub a sauna and steam room to relax in after a long day on the slopes!
This beautiful large chalet was built by a local family in a classic Savoyard style. The interior is light and bright, with large windows making the most of the amazing scenery.
The lounge area is large and has lovely stone and wooden features along with TV and a log burner to keep you cosy after a day on the slopes. There is a large South-facing terrace accessed from the living/dining area.
For après ski, shopping or just a walk around town Aigle Royal is around a 5 minute walk (500m) to the centre of Le Lac.
There is a large boot and ski room with boot heaters on the ground floor, from here you can access the Chaudannes and Paquis chair lifts via a 75m track straight onto the end of a red piste. You can ski back to the chalet.
1 Triple bedroom with ensuite shower room
5 Twin/Double bedrooms with ensuite bathrooms with baths
• 7 days wholesome family breakfast: 6 days of which include cereals, porridge, yoghurts, pastries, fresh bread, choice of hot dishes, juices, tea and coffee. 1 day continental breakfast which includes croissants, bread, tea, coffee and juices.
• Afternoon tea, coffee and cake awaits your return from the slopes 7 days a week
• Apéritif with canapés
• Delicious three course meals with complimentary wine and coffee 6 evenings a week
Travel: Heathrow / Lyon flights and transfers
British Airways (Provisional timings)
Outbound: Depart London Heathrow 07:30 / Arrive Lyon 10:10
Inbound: Depart Lyon 11:00 / Arrive London Heathrow 11:40
- Hot Tub
Once you have selected all the things you would like to confirm now please click on "your trip" to complete your booking".
You can come back and confirm any bits you arent sure about yet at a later stage.