Terms and Conditions

1. GENERAL
These terms and conditions, including any non-contractual disputes arising from the same, shall be governed in accordance with French Law. The courts of France shall have exclusive jurisdiction to hear and resolve any dispute arising out of the same. In the event of any conflict or inconsistency between these terms and conditions written in English and those translated into French, the English language version shall take precedence. Any waiver of any provision of these terms and conditions must be in writing and signed by Evolution 2 to be valid. If any competent court finds any provision of these conditions to be void or unenforceable for any reason, such a provision shall be deemed not to form part of these conditions. The legality, validity or enforceability of the remainder of the provisions shall not be affected, unless otherwise required by operation of applicable law. These terms and conditions represent the entire understanding and agreement between you and Evolution 2 relating to use of this website, and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and by Evolution 2.

2. PARTICIPATION CONDITIONS
In purchasing any activity from Evolution 2, you, and all participants in your booking, agree to abide by these terms and conditions. All activities shall be reserved in the Evolution 2 planning system and paid for in advance. All participants shall wear at all times during each activity any security or safety equipment provided. All participants shall dress appropriately in an outfit adapted to and in respect of the activity they are to perform. All participants must not have consumed any alcohol or drugs before their activity and Evolution 2 reserves the right to refuse participation to anyone who it considers has failed to respect this condition. All participants shall pay attention to and abide by any advice or instruction given by any Evolution 2 instructor before and during each activity and shall equally respect any selection deemed necessary by the instructor. Despite following the advice of an instructor, all participants accept and acknowledge that risks outside the control of Evolution 2 and/or the instructor do exist, and the presence and advice of an instructor shall not remove such risks. All participants therefore take part in an activity in the full knowledge of such risks.

3. CANCELLATION
Evolution 2 may, in its sole discretion, cancel an activity for reasons of safety or conditions of practice. Evolution 2 reserves the right to cancel any activity in the event that minimum numbers for an activity are not met. In such events a refund shall be made either for the entire booking if you or the participant has not performed any part of the activity or on a pro-rata basis if part of the activity has already been performed, alternatively a credit may be issued to be redeemed on another Evolution 2 activity. Evolution 2 is the sole decision maker in respect of matters of safety and conditions of practice. Any cancellation made by a client does not affect the pre-determined price or payment and will not refunded except if the cancellation is made a minimum of 15 working days’ prior to the start date of the activity. The minimum notice required is 30 working days for any reservation for 6 people or more.

4. INSURANCE AND RESPONSIBILITY
To the maximum extent permitted by law, Evolution 2 shall not be held liable for any harm, injury or damage sustained by any participant during any the performance of any activity. Evolution 2 holds public liability insurance which shall only be used and activated when Evolution 2 is found to be at fault by a competent court of justice. Evolution 2 does not insure participants during the performance of any activity and strongly recommends that each participant purchases separate individual accident or travel insurance from a company of their choice. All participants shall be responsible for their own actions and shall take responsibility for their own person and those around them. All participants shall be held fully responsible for any harm, injury or damage occasioned by them to any third party. All participants accept and acknowledge that Evolution 2’s public liability insurance shall not cover such incidents.

5. ACCIDENTS
In the event of an accident, the instructor shall initiate and manager the rescue and evacuation procedures until the arrival of the on-site competent authority (piste security, fire brigade, doctor, police).Evolution 2 shall complete an accident report with the relevant instructor and the same shall be communicated to the injured party. All costs associated with the accident, including any costs of assistance and evacuation shall be borne by the participant. In the case of an accident or sickness which prevents the person from participating in an activity, Evolution 2 will not provide a direct refund. Evolution 2 shall however complete an accident/sickness certificate that should be presented to the participant’s insurance in order to obtain a refund on the activity. It is therefore advisable for clients to inform themselves on insurance options prior to the activity.

Terms and Conditions

We realise that things are constantly changing at the moment, and there are decisions being made that are out of our hands. A lot of these decisions are affecting what we can do and where we can travel.
We want to let you book with confidence. You can book any of our lessons or clinics knowing that if things change at the last minute you will be able to move, transfer or get a full refund.
For whatever reason, if the Covid pandemic means that things change and the lesson or clinic is not possible, then you know that you can easily change the booking, transfer it or get a full refund.

Contact us if you need any further info valdisere@tdcski.com

Our Standard T’s & C’s will apply and we have added the above Covid-19 addition
Standard Terms and Conditions

Cancellation: If the cancellation is made up to four weeks prior to the booking date and the client has already paid in full, a full refund will be made.If the cancellation is made within the four weeks preceding the booking we will try to resell the session. If we can resell the space a full refund will be made to the client. If we cannot resell the space then no refund will be made and the full payment will be retained.All payments are made in Euros and TDCski are not responsible for any losses or gains incurred as the result of exchange rate changes.

Occasionally, TDCski coaches get ill or injured. If the coach that you are scheduled to ski with is ill or injured then it may not be possible for TDCski to run your sessions. We will notify you as soon as practicably possible if this were to happen. Sometimes illness and injuries happen at the very last minute. If this were the case then TDCski would do its best to find you a replacement coach or refund you in full.

In the event that official government advice prevents travel to France or if the resort you are skiing in closes, a full refund will be made on any bookings affected by the aforementioned travel restriction, even if this is within the four week cancellation period.

Weather: We cannot be held responsible for the weather and will not cancel or refund sessions due to inclement conditions or limited piste/lift openings.
Illness/Injury: No refund will be made in the regrettable event of a client suffering an injury or illness during the booking period. However, we will be happy to give you a letter for your insurance company.

Liability: All coaches are fully British and internationally qualified and hold the French ‘equivalence’.
All coaches have private professional liability insurance. THE DEVELOPMENT CENTRE accepts no liability for the clients whilst under the professional instruction of the coach. Clients must ensure they have their own wintersports insurance including 3rd party and rescue cover for the nature of skiing that they wish to do. In the unlikely event of an accident or illness no refund can be given.

Off-piste: Coaches will take every precaution possible to keep clients safe when skiing off the pistes. However, clients should aware that the risk of an accident is increased with exposure to the uncontrolled variables of a less predictable environment. Clients must be insured for off piste skiing.

Additional Terms and Conditions for Covid-19 season 2020/21
You can book any of our lessons or clinics knowing that if things change at the last minute you will be able to move, transfer or get a full refund.
For whatever reason, if the Covid pandemic means that things change and the lesson or clinic is not possible, then you know that you can easily change the booking, transfer it or get a full refund.

Covid-19 additional terms and conditions will apply to all bookings scheduled to happen between 1st November 2020 and 31st May 2021

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE
OF SKI LIFT PASSES AND ACTIVITIES
S.T.G.M. (Société des Téléphériques de la Grande Motte) The Grand Motte Cable Car Company
Public limited company with capital of € 3,240,000.00
SIREN (French company code) 076 920 024 - RCS (Company Trade Register): CHAMBERY
Registered office: Gare de la Grande Motte – Lieudit Val Claret – 73320 TIGNES – FRANCE
Postal address: Gare de la Grande Motte – BP 53-73 321 - TIGNES Cedex- FRANCE
Intra-community VAT no.: FR 91 076 920 024
Telephone no.: +33(0)4 79 06 60 00
E-mail: stgm@compagniedesalpes.fr
Registered with ORIAS as an Intermediary Insurance Agent under the number 17007382 (www.orias.fr),
Insured for professional liability under the conditions provided in Article L220-1 of the Insurance Code with Allianz IARD– 1, cours
Michelet – CS 30051 – 92076 Paris La Défense Cedex, FRANCE,
Operator of the TIGNES ski area,
Hereinafter referred to as the “Operator”.
ARTICLE 1. GENERAL INFORMATION
These general conditions apply specifically, without restriction
or reservation, to all ski lift passes (hereinafter referred to as
"Pass(es)") sold by the Grande Motte Cable Car Company
(Société des Téléphériques de la Grande Motte or STGM),
providing access to the Tignes and/or Tignes & Val d'Isère ski
area (area linked to the Val d'Isère ski area) and all
recreational and/or athletic activities (hereinafter referred to
as “Activities”) sold by the Seller, other than the sale of
Passes.
The present general terms and conditions are applicable for
all Passes sold by the Grande Motte Cable Car Company
from 14 October 2020.
These general terms and conditions are supplemented by the
General Terms and Conditions of Use of Passes and
Activities. Online purchases (website or tablets) are
supplemented by the Specific Terms and Conditions of Online
Sales posted at the corresponding sales channel.
Should any provision herein be found lacking, it shall be
considered governed by the applicable practices in the ski lift
industry and for companies whose registered office is located
in France.
Acquiring a Pass and/or purchasing an Activity implies that
the individual (hereinafter referred to as “Client(s)”) has full
knowledge of and accepts all the present general terms
and conditions without prejudice to usual methods of
recourse.
These conditions concern exclusively natural persons
identified as consumers, as defined by the preliminary article
of the Consumer Code.
The Client acknowledges all responsibility to remain informed
on the Passes, and, if applicable, the Activities, their proposed
prices, and to select the most suitable option(s). Under no
circumstance shall the Seller be held liable for the Client’s
choice(s).
These general conditions of sale may be subject to
subsequent modifications; the version applicable to the
purchase of the Client shall be the version in force on the day
of entering into the contract.
Reminder: The Pass is strictly personal and nontransferable, except for the Pass that corresponds to the
shortest duration on the price list. It is thus the
responsibility of the User to conserve his Pass so that it may
not be used by a third party.
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ARTICLE 2. GENERAL TERMS AND CONDITIONS OF
SALE OF PASSES
Article 2.1. Description of Passes
These general conditions apply specifically, without restriction
or reservation, to all Passes sold by the Grande Motte Cable
Car Company, namely:
- At resort points of sale (except Chalet Luge).
- On skibadge automated machines and/or tablets
available at certain points of sale.
- At www.skipass-tignes.com.
The duration of a Pass expressed in days implies
“consecutive days” of a dated period.
Possibly available for purchase: “Non-consecutive days
Passes”. Their period of validity is defined on the price lists
posted at points of sale.
IMPORTANT: Each issuance of a Pass results in a “proof of
purchase”, on which appear the category (adult, child, etc.),
the validity date limit, the Keycard number of the Pass and
any insurance subscription.
This “proof of purchase” must imperatively be kept by the
Client, who must be able to present it in original version to the
Seller in case of inspection or specific circumstances (e.g.
emergency, loss or theft of Pass, complaint).
Article 2.2. Physical medium of passes
The Pass is issued on a Physical medium (hereinafter referred
to as “Keycard”) that mentions its number, called a
“rechargeable card number”, encoded with the lift pass and a
proof of purchase.
The card is rechargeable and reusable once or several times
within the limit of three (3) years.
The Keycard incorporates a chip on which the Pass is
encoded or loaded, providing access to one of the ski areas
referred to above, and issued free of charge by the Seller
when ordering Passes (from points of sale, skibadge
machines, at www.skipass-tignes.com, and on tablets
available at certain points of sale), excluding "season"
Passes.
The rechargeable card associated with “season” Passes is
billed at a price of ten (10) euros including tax and is valid for
three (3) years.
No new lift pass can be registered until the lift pass originally
encoded on the Keycard has not been fully used up. Failing
this, the initial lift pass will be irretrievably cancelled, and the
Client cannot claim any compensation. Only registering for an
extension of the ski area will remain possible.
The titleholder of a Keycard can benefit from no discount on
the price of Passes in the event of recharging at a point of sale
or online.
2.2.2. The Pass’Tignes card
This loyalty programme membership card is no longer offered
for sale. The Seller will put an end to the loyalty programme
associated with this card on the expiration date of the card in
the possession of the Client, meaning, at the latest, on 1st
September 2020. The operating procedures of this
programme can be found on the website www.skipasstignes.com.
This card also serves as a physical medium for rechargeable
Passes, within the limit of three (3) years from 1st September
of its year of issue.
However, the price advantages granted during the purchase
of the Passes, as provided for by the Pass’Tignes loyalty
programme, are only accessible on the Website to holders of
a valid card. This card is strictly personal and nontransferable.
Article 2.3 Photograph of the client
The sale of any type of (i) “season” Pass (ii) “free” Pass of a
duration of two (2) days or more, is subject to submitting or
taking a recent identification photo, displaying the frontal view
of the Client’s face, without sunglasses nor head covering.
This photograph will be kept by the Seller in the computer
ticketing system to facilitate any possible recharging or
reissuing of the Pass, on the condition that the Client has
given consent (see “Protection of Personal Data” below).
Article 2.4. Modes of use of skibadge automated
machines
Automated skibadge machines allow the purchase and/or
recharging of only the Passes mentioned on these skibadge
machines and are made available to Clients at certain points
of sale. Payment can only be made by bank card or credit card
(Visa, Mastercard) via an automatic payment terminal.
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Article 2.5. Interruption of ski lift operation
In the event of an interruption of the operation of the ski lifts due to force majeure, see the procedures defined in Article 4.4 below.
2.5.1. During SUMMER, AUTUMN, PREMIERE (“AVANT-PREMIERE”) or LAST WEEK PERIODS
2.5.1.1. If the Client is the titleholder of an "afternoon" or "1 day" Pass
The Seller offers reduced rates on “afternoon” or “1-day” passes in the Tignes + Val d'Isère area (or the Tignes area for the Summer
and Autumn periods) in the event of bad weather or snow conditions that have a significant impact on the opening conditions of the
ski lifts. (See the conditions at points of sale).
If the pass was purchased in advance at the public rate, the Client may request compensation, in accordance with the terms defined
in article 2.5.3 below.
2.5.1.2. If the Client is the titleholder of a "stay" Pass (= 2 to 15 days Pass + Freedom Pass, excluding "season"
Passes and non-consecutive day Passes)
✓ Compensation thresholds
Only an interruption of at least one day AND more than seventy-five percent (75%) of the ski lifts (Percentage calculated based
on the Ski Lift Power (SLP) corresponding to the theoretical flow (in number of skiers/hour) x height) to which the Pass provides
access may result in compensation for damage incurred by the Client, titleholder of a “stay” Pass.
The list of ski lifts indicating their SLP is displayed at the Seller's points of sale.
✓ Compensation methods
Once the aforementioned compensation thresholds have been reached, compensation is determined according to the number of
days during which the Client could not use his Pass due to the interruption of service.
The last day taken into consideration, in all cases, shall be the day on which the validity of the Pass concerned expires.
This Client may choose compensation among the options listed below. (This choice is irrevocable and cannot be contested for any
reason whatsoever):
1. Extension of the period of validity of the Pass concerned by issuing a new Pass, of the same type and for a duration
equal to the number of compensable days as defined above (which shall begin on the day after the expiration date of the
initial Pass, or the first day of resumption of service, if later than this date).
2. Receipt of a credit voucher, valid until the end of the winter season following the ongoing Season (S+1). This credit is
non-transferable. The amount of the credit voucher is calculated according to point 3 below.
3. Refund, calculated in proportion to the number of days of interruption of the ski lifts.
For example, in the case of an interruption of more than seventy-five percent (75%) of the ski lifts as defined above for three
(3) days, a Client, titleholder of a six (6) days Pass, will be reimbursed 3/6ths of the purchase price of his Pass.
2.5.2. EXCLUSIVELY during the WINTER PERIOD
2.5.2.1. If the Client is the titleholder of an "afternoon" or "1 day" Pass
The Seller offers reduced rates on "afternoon" or "1 day" Passes of the ski area of Tignes + Val d'Isère in the event of bad weather
and snow conditions that have a significant impact on the opening conditions of the ski lifts. (See the conditions at points of sale).
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If the pass was purchased in advance at the public rate, the Client may request compensation, in accordance with the terms defined
in Article 2.5.3 below.
2.5.2.2. If the Client is the titleholder of a "stay" Pass (=2 to 15 days Pass + Freedom Pass, excluding "season"
Passes and non-consecutive day Passes)
✓ Compensation thresholds
Only an interruption of more than four consecutive hours of one or more of the four Essential Ski Lifts of the Tignes ski
area, namely the TC Brevières gondola, the TC Tovière gondola, the TSD Tichot chairlift and the TSD Paquis chairlift
(hereinafter referred to collectively as “Essential Ski Lifts”) may result in compensation for damage incurred by the Client,
titleholder of a “stay” Pass.
An interruption of all or part of the Essential Ski Lifts of more than four consecutive hours on the same day is equivalent
to one day of interruption.
✓ Compensation methods
Once the aforementioned compensation thresholds have been reached, compensation is determined according to the number of
days during which the Client could not use his Pass due to the interruption of service.
The last day taken into consideration, in all cases, shall be the day on which the validity of the Pass concerned expires.
This Client may choose compensation among the options listed below. (This choice is irrevocable and cannot be contested for any
reason whatsoever):
1. Extension of the period of validity of the Pass concerned by issuance of a new Pass, of the same type and for a duration
equal to the number of compensable days as defined above (which shall begin on the day after the expiration date of the
initial Pass, or the first day of resumption of service, if later than this date).
2. Receipt of a credit voucher, valid until the end of the winter season following the ongoing Season (S+1). This credit is
non-transferable. The amount of the credit voucher is calculated according to point 3 below.
3. Refund, whose amount is defined based on the table below:
LIST OF ESSENTIAL
SKI LIFTS
NUMBER OF ESSENTIAL SKI LIFTS
INTERRUPTED
REFUND RATE
ON THE VALUE OF THE
DAY PURCHASED*
4 ESSENTIAL SKI LIFTS:
TICHOT
PAQUIS
TC TOVIERE
TC BREVIERES
4 100%
2 OR 3 60% OF THE VALUE OF
THE DAY PURCHASED
1
50% OF THE VALUE OF
THE DAY PURCHASED
*Value of the day purchased = This value is obtained by dividing the purchase price of the Pass of the Client by the number of days
of validity of the Pass in question (Ex: for a “6 days” Pass, priced at € 315, the value of the day purchased is 315 divided by 6 = €
52.50).
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Examples of refunds:
TYPE OF
PASS
PURCHASE
PRICE
VALUE OF
THE DAY
PURCHASED
RATE and AMOUNT OF REFUND
1 day of
interruption of
4 Essential Ski
Lifts
1 day of
interruption of
2 or 3
Essential Ski
Lifts
1 day of
interruption of
1 Essential Ski
Lift
2 DAYS € 110.00 € 55.00 100% = € 55.00 60% = € 33.00 50% = € 27.50
6 DAYS € 315.00 € 52.50 100% = € 52.50 60% = € 31.50 50% = € 26.25
14 DAYS € 644.00 € 46.00 100% = € 46.00 60% = € 27.60 50% = € 23.00
2.5.3. Common provisions: Compensation procedure
No compensation can be granted before the expiration date of the Pass concerned.
The Client cannot claim any sum or service exceeding the compensation chosen.
The request for compensation, accompanied by the supporting documents (scan of the Pass and proof of purchase), must be filed
on the Internet at the address www.ticketoski.fr/reclamations/fr/tignes or sent by mail to the Seller, in accordance with the terms
defined in Article 4.3 below.
For an extension request, the original of the Pass and the proof of purchase must be presented at the point of sale. Reminder: In the
event of an online purchase, the proof of purchase corresponds to the order confirmation e-mail.
Compensation will be made no later than four (4) months following receipt of all the documents relating to the claim for compensation.
NB: Only the Passes which were acquired from and paid for directly by the Client to the Seller may result in compensation.
In all other cases, the Client must refer to the general conditions of sale of the entity that sold the Client the Pass.
Article 2.6. Refunds
If Passes issued are unused or not fully consumed either due
to the interruption of the ski lifts as defined in Article 2.5 above,
or due to the closure of the ski lifts as a result of force majeure
as set out in Article 4.4 below, the Passes will be refunded or
exchanged by the Seller, who will apply the modalities defined
in these articles herein.
In other cases where the issued Passes are not used
(exclusively), these will be deferred within eight (8) days of
their start date of validity and assigned a new start date of
validity within these same eight (8) days, upon presentation of
the Pass and its original Proof of purchase at a Point of Sale,
and provided that the new Pass is of equal or greater duration
and price.
If the new Pass has a higher price than the unused and
deferred Pass, the Client shall pay the difference.
If applicable, the unused Passes can be refunded following a
complaint, if the complaint fulfils the conditions defined in
Article 4.3.
In the event that the Passes are used, even partially, they will
not be postponed to a later date, refunded or exchanged.
It is possible to cover this type of risk with specific insurance,
also covering rescue costs in the event of an accident on the
ski slopes or ski lifts. All information regarding this mattermust
be requested at the points of sale.
ARTICLE 3. GENERAL TERMS AND CONDITIONS OF
SALE OF ACTIVITIES
Article 3.1. Description of Activities and points of sale
These general conditions apply specifically, without restriction
or reservation, to any purchase of an Activity sold by the
Grande Motte Cable Car Company, namely:
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- The “Pala’fou Toboggan run” activity, sold during
the winter season at all points of sale (including the
point of sale of the luge chalet).
- The "Terrace Access Altitude Experiences" activity,
sold during the summer season at the Grande Motte
point of sale.
- The "Audio guide" activity (free when purchasing
the "Terrace Access Altitude Experiences" activity)
sold during the summer season at the Grande Motte
point of sale. It is specified that picking-up the Audio
guide and the instructions for use are done at the
verification point of access to the funicular, in
exchange for the proof of purchase, and subject to
submitting a valid proof of identity (passport, identity
card, etc.). The return of the Audio guide is the
responsibility of the Client and must be done prior to
the closing of the funicular.
The activities are dated and sold only on site.
Each purchase of an Activity results in a proof of purchase
mentioning the type of Activity and its validity date. The proof
of purchase of the "Pala’fou Toboggan run" Activity also
contains the Keycard number charged on it, and any "Carré
Neige" insurance reference number.
NB: Please note that the Client can only benefit from the
Activities provided that he has a valid Pass allowing him to
access the ski lift concerned.
Article 3.3. Physical medium of Activities
The "Pala’fou Toboggan run" activity is delivered on a free,
specific medium (separate from the Keycard of Passes),
mentioning its number, called the "Keycard number", which is
rechargeable and reusable.
The card is rechargeable and reusable once or several times,
within the limit of three (3) years.
The "Terrace Access Altitude Experiences" and "Audio guide"
Activities are issued on a free and disposable physical
medium (paper ticket) that serves as the proof of purchase.
The ticket is to be presented to the controller when accessing
the "Terrace Access Altitude Experiences" Activity and/or can
be exchanged to receive the "Audio guide".
Article 3.4. Refunds
The Activities that are not used or not completely used up on
the date indicated on the order confirmation will be lost and
will not be exchanged or refunded.
The Activities can only be considered for reimbursement in
the event of cancellation by the Seller with regard to
unfavourable snow and weather conditions prompting the
closure of the Activities, without the possibility of
postponement during the Client’s stay. In this case, the Client
will be informed of the cancellation of the Activity by the Seller.
The refund request, accompanied by supporting documents
(proof of sale and specific Activity physical medium), must be
filed on the Internet at www.ticketoski.fr/reclamations/fr/tignes
or sent by postal mail to the Seller, according to the
procedures defined in article 4.3 below.
The compensation will occur no later than four (4) months
after receipt of all the documents relating to the compensation
request.
ARTICLE 4. COMMON PROVISIONS
Article 4.1. Tariffs and payment methods
4.1.1. Tariffs
The public tariffs of Passes, Activities and Carré Neige
insurance are posted at the Seller’s points of sale and on the
Website. Price lists are also available at the points of sale and
at “Maisons de Tignes” (“Houses of Tignes”).
These tariffs are expressed in euros per person and are
inclusive of all taxes; they are established based on taxes in
force and are subject to modification(s) in case of variations
in applicable tax rates.
Discounts or free products are proposed to various categories
of persons according to the conditions posted at points of sale
or on the Website. At points of sale, these discounted or free
products are issued upon presentation of official identity
documents at the time of purchase to justify the special rate.
No photocopies of justifying identification will be accepted. No
discounts or free products will be granted after purchase.
All discounts are applied on the basis of the "adult rate" and
cannot be combined with any other ongoing offer or
promotion.
In addition, offers or promotions may be exclusively proposed
and reserved for certain sales channels (e.g. Website).
In all cases, the age of the Client shall be determined by the
person’s age on the day of the beginning of the validity of the
Pass to be issued.
4.1.2. Methods of payment
All Passes and/or Activities issued require payment of the
corresponding tariff. These payments are to be made in euros
either by cheque drawn from a French bank account, payable
to the order of the Seller, or in cash within the regulatory limits
(see Articles L112-6 and D112-3 of the Monetary and
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Financial Code), by credit card accepted by the Seller (Visa,
Mastercard, American Express), or by vouchers of the ANCV
(French National Holiday Voucher Agency).
Please note: Payment by cheque, American Express or cash
will not be accepted at the "Pala’fou" toboggan run point of
sale, nor on the skibadge automated machines.
For all payments by bank cheque, the presentation of a valid
identity document matching the name of the chequebook
holder is required.
Article 4.2. “Carré Neige” Insurance
The Seller, in its capacity as an Intermediary Insurance Agent,
also proposes the purchase of “Carré Neige” insurance to the
Client, in addition to the purchase of a Pass and/or the
“Pala’fou Toboggan run” Activity. This contract is subject to
insurance conditions, which the Client may consult at points
of sale or download directly from the website
www.carreneige.com or through a hypertext link on the
Seller’s website, www.skipass-tignes.com (hereinafter
referred to as the Website).
It is specified that the "Carré Neige" insurance can be
subscribed to by the Client at the time of purchasing the Pass
and throughout its validity. In case of subscription during the
validity period of the Pass, the insurance coverage will not
have a retroactive effect.
NB: Any “Carré Neige” insurance taken out with a Pass
automatically covers the “Pala’fou Toboggan run” Activity
during the validity period of the Pass.
Article 4.3. Complaints
All complaints must be addressed to the Seller within the
period of two (2) months following the beginning of the
occurrence that prompted the complaint, without prejudice to
recourse and statutory time limits to pursue mediation or legal
action as defined in Article 4.7
All complaints must be filed on the Internet site
www.ticketoski.fr/reclamations/fr/tignes or sent to the
following address:
STGM – Service Relations Clientèle - Gare de la Grande
Motte – B.P. 53 – 73321 TIGNES Cedex, FRANCE.
Article 4.4. Force majeure
Any event of force majeure as defined in article 1218 of the
Civil Code will result in the suspension or termination of the
contract under the conditions provided for in articles 1351
and 1351-1 of the Civil Code.
Article 4.5. Intellectual property
The Client acquires no ownership or user rights and is
prohibited from using the names, signs, symbols, logos,
brands, copyright or other literary, artistic or industrial property
rights of the Seller.
Article 4.6. Protection of personal data
Personal data collected during the sale of Passes, and, if
applicable, Activities, are processed with the purpose of:
- Processing the order. This processing of data is necessary
to execute the sales contract that the Client concludes with
the Seller.
- Sending the Client promotional offers, newsletters,
invitations to participate in games or contests and satisfaction
surveys. Messages sent by the Seller are based on the
legitimate interest of the latter to develop its activities;
messages sent by the Office of Tourism of Tignes or by
commercial partners of the Seller and affiliated companies
(Groupe Compagnie des Alpes) process the data based on
the Client's consent.
- Responding to inquiries, comments and complaints sent by
the Client. This processing is based on the Client's consent.
Providing all the data requested by the Seller for the sale of
Passes and/or Activities is compulsory. Providing other
information is optional.
The data processing is carried out under the responsibility of
the Seller, represented by Mr Pascal ABRY, General Director,
whose contact details are indicated in the header of these
General Terms and Conditions of Sale.
The collected data are intended for:
- The Seller.
- All providers whose involvement is required for carrying out
the processing mentioned above.
-The Tignes Office of Tourism, commercial partners of the
Seller and affiliated companies (Groupe Compagnie des
Alpes), if the Client has granted consent.
These collected data may be transferred to a non-member
country of the European Union. The Client can obtain
additional information on the sharing of data and applicable
guarantees from the Seller.
The data collected are kept for the following periods of time:
- Data collected to process orders of Passes and/or Activities:
o If the order was placed at a cash register or till, for
five years from time of collection of data.
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o If the order was placed online, for five years from
time of collection of data if the amount of the order is
less than € 120; for ten years if the amount of the
order placed is equal to or greater than € 120.
By exception, the number and expiration date of the Client’s
bank card are kept, in all cases, for 15 months after the last
debit date for evidence purposes in the event of a dispute of
the transaction carried out remotely.
The cryptogram is not retained after the transaction.
- Photographs collected in the context of the purchase of a
Pass with photograph: for three years from the date of
collection, in order to facilitate reissue of the Pass from one
season to another, provided the Client has given prior
consent.
- Data collected to send the Client newsletters, satisfaction
surveys and promotional offers: for three years from the time
of collection. At the conclusion of this period, these data are
retained for a further period of three years if the Client agrees
to continue to receive newsletters, satisfaction surveys and
promotional offers from the Seller.
- Data collected to respond to requests for information,
comments and claims sent by the Client: for the duration of
time necessary to process these requests, comments and
claims.
In order to preserve the confidentiality and security of personal
data and in particular to protect such data from unlawful or
accidental destruction, loss, accidental alteration,
unauthorised disclosure or unauthorised access, the Seller
has implemented appropriate technical and organisational
measures, in accordance with applicable legal provisions. To
this end, it has implemented technical measures (such as
firewalls) and organisational measures (such as a
username/password system, means of physical protection,
etc.).
The Client reserves the right to access the data concerning
himself, to have the data rectified or deleted, to transfer the
data or have the data transferred to a third party, to impose a
limitation of usage or refuse usage of the data. The Seller shall
consent to this request, subject to compliance with legal
obligations incumbent upon it.
The Client reserves the right to withdraw his consent
regarding data processing concerning himself at any time.
The withdrawal of his consent does not affect the lawfulness
of the processing carried out prior to such withdrawal.
The Client can receive the information above in writing on a
physical surface.
The Client can exercise these rights by contacting the data
protection officer designated by the Seller:
- By sending postal mail to the following address: STGM–
Service Protection des données personnelles – BP 53-
73221 TIGNES Cedex, FRANCE, or
- By sending an e-mail addressed to the following:
stgm.privacy@compagniedesalpes.fr
In the interest of confidentiality and the protection of personal
data, the Seller reserves the right to ask the Client for proof of
identity before responding to his request. The Client may thus
be asked to produce a copy of an identity document
mentioning his date and place of birth and bearing his
signature.
Finally, the Client has the right to file a complaint with the CNIL
if he considers that his rights have been breached. Contact
information of the CNIL: Commission Nationale de
l'Informatique et des Libertés, 3 place de Fontenoy, TSA
80715, 75334 Paris Cedex 07, France – Phone: +33 (0)1 53
73 22 22 – Fax: +33 (0)1 53 73 22 00 – Website:
https://www.cnil.fr/fr/plaintes.
The Client has the possibility of opposing the use of his
telephone number for the purpose of canvassing by
subscribing to the Bloctel list (http://www.bloctel.gouv.fr).
Article 4.7. Translation – Applicable law - Settlement of
disputes
Should the present general terms and conditions be drawn up
in several languages, it is expressly understood that the
French version of the present terms and conditions shall be
the only legally binding version. As a result, the French
version shall be expressly and exclusively referred to in the
event of difficulties of interpretation/application of any of the
provisions of the present general terms and conditions.
The present general terms and conditions are subject to
French law for all interpretation and application.
Pursuant to the provisions of article L 211-3 of the Consumer
Code, in the event of a dispute relating to the validity,
interpretation or execution of these conditions, the Client may
have free recourse to a conventional mediation procedure or
any other alternative method of dispute resolution.
All complaints must be filed according to the conditions
detailed in Article 4.3 herein.
Failing a satisfactory answer or in the case of an absence of
response within a period of a minimum of sixty (60) days
following this written complaint (and within a maximum period
of one (1) year from this written complaint), the Client has the
possibility of engaging in a mediation process of the Tourism
and Travel Ombudsman (MTV Médiation Tourisme Voyage,
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BP 80303, 75823 Paris Cedex 17, France), according to the
conditions outlined on the website www.mtv.travel/.
The opinion pronounced by the Tourism and Travel
ombudsman is not binding on the parties to the contract.
In addition, in accordance with Article 14 of (EU) Regulation
No. 524/2013, the European Commission has made available
an Online Dispute Resolution platform, facilitating
independent settlement through extra-legal means of online
disputes between consumers and professionals of the
European Union.
This platform is available at the following link:
https://webgate.ec.europa.eu/odr/.
In the event of a failure to reach an amicable settlement, the
Client can pursue legal action either in a jurisdiction
territorially competent under the Code of Civil Procedure, or
in the jurisdiction where the Client was present at the time of
entering into the contract or where the injurious event
occurred (Article R. 631-3 of the Consumer Code).
CONDITIONS GENERALES DE VENTE
DE TITRES DE TRANSPORT SUR REMONTEES MECANIQUES ET ACTIVITES
SOCIETE DES TELEPHERIQUES DE LA GRANDE MOTTE (S.T.G.M)
Société Anonyme au capital de 3 240 000,00 €
SIREN 076 920 024 – RCS CHAMBERY
Siège social : Gare de la Grande Motte- Lieudit Val Claret- 73 320 TIGNES
Adresse postale : Gare de la Grande Motte- BP 53- 73 321 TIGNES Cedex
N° TVA Intracommunautaire : FR 91 076 920 024
N° Tel : +33(0)4 79 06 60 00
Courriel : stgm@compagniedesalpes.fr
Enregistrée à l’ORIAS en tant que Mandataire d’Intermédiaire en Assurance sous le numéro 17007382 (www.orias.fr),
Assurée en responsabilité civile professionnelle, dans les conditions prévues par l’article L220-1 du Code des assurances, auprès
d’Allianz IARD - 1, cours Michelet- CS 30051 - 92076 Paris La Défense Cedex,
Exploitant le domaine skiable de TIGNES,
Ci-après dénommée le « Vendeur ».
ARTICLE 1. CHAMP D’APPLICATION
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à l’ensemble
des titres de transport sur remontées mécaniques (ci-après
dénommé(s) le(s) « Titre(s) ») vendus par la Société des
téléphériques de la Grande Motte, donnant l’accès au
domaine skiable de Tignes et/ou de Tignes & Val d’Isère
(espace relié avec le domaine skiable de Val d’Isère) et à
l’ensemble des activités ludiques et/ou sportives (ci-après
les « Activités ») commercialisées par le Vendeur, autres
que la vente de Titres.
Les présentes conditions générales sont applicables pour
tous les Titres vendus par la Société des téléphériques de la
Grande Motte à compter du 14 octobre 2020.
Les présentes conditions générales sont complétées par les
Conditions Générales d’Utilisation des Titres et Activités.
Concernant les achats en ligne (site Internet ou tablette),
elles sont complétées par des Conditions particulières de
Vente en ligne affichées sur le canal de vente
correspondant.
Si une disposition des présentes venait à faire défaut, elle
serait considérée comme étant régie par les usages en
vigueur dans le secteur des remontées mécaniques et pour
les sociétés ayant leur siège social en France.
L’acquisition d’un Titre et/ou l’achat d’une Activité implique
la connaissance et l’acceptation par le client (ci-après le
« Client »), de l’intégralité des présentes conditions
générales, sans préjudice des voies de recours habituelles.
Ces conditions concernent exclusivement les personnes
physiques ayant la qualité de consommateur au sens de
l’article liminaire du Code de la consommation.
Il appartient au Client de s’informer sur les Titres et le cas
échéant sur les Activités et les tarifs et de sélectionner le
plus adapté. Le Vendeur ne peut être tenu pour
responsable du choix du Client.
Ces conditions générales de vente pouvant faire l’objet de
modifications ultérieures, la version applicable à l’achat du
Client est celle en vigueur au jour de la conclusion du
contrat.
Rappel : Le Titre est strictement personnel, incessible et
intransmissible, sauf le Titre correspondant à la plus
courte durée de la grille tarifaire. Il appartient donc à
l’Usager de conserver son Titre de manière à ce qu’il ne soit
pas utilisé par un tiers.
ARTICLE 2. CONDITIONS GENERALES DE VENTE
DE TITRES
Article 2.1. Descriptif des Titres
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à tout achat de
Titres vendus par la Société des téléphériques de la Grande
Motte, à savoir :
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- Dans les points de vente de la station (hors Chalet
Luge),
- Sur les automates skibadges et/ou sur les tablettes
disponibles dans certains points de vente.
- Sur www.skipass-tignes.com,
La durée d’un Titre exprimée en jours s’entend en « jours
consécutifs » sur une période datée.
Peuvent également être proposés à la vente des « Titres à
jours non consécutifs » : Leur période de validité est définie
sur les grilles tarifaires affichées en points de vente.
ATTENTION : Chaque émission de Titre donne lieu à la
remise d’un « justificatif de vente » sur lequel figurent la
catégorie (adulte, enfant, etc.), sa date limite de validité, son
numéro de Keycard du titre de transport et l’assurance
éventuellement souscrite.
Ce « justificatif de vente » doit impérativement être
conservé par le Client, lequel doit être en mesure de
présenter la version originale de celui-ci au Vendeur en cas
de contrôle ainsi qu’à l’appui de toute demande (ex :
secours, perte ou vol du Titre, réclamation).
Article 2.2. Les supports des titres
Le Titre est délivré sur un support (ci-après « Keycard »)
mentionnant son numéro dit « numéro de carte
rechargeable » et est composé d’un support sur lequel est
encodé un titre de transport, et d’un justificatif de vente.
Il s’agit d’une carte rechargeable et réutilisable une ou
plusieurs fois, dans la limite de trois (3) ans.
La Keycard incorpore une puce sur laquelle est encodé ou
chargé le Titre donnant accès à l’un des domaines skiables
visés ci-avant, est délivrée gratuitement par le Vendeur lors
de la commande de Titres (auprès des points de vente, des
automates skibadges, sur www.skipass-tignes.com, et sur
les tablettes mises en place dans certains points de vente),
à l’exclusion des Titres « saison ».
La carte rechargeable associée aux Titres « saison » est
facturée au prix de dix (10) euros TTC et valable trois (3)
ans.
Aucun nouveau titre de transport ne peut être enregistré tant
que le titre de transport initialement encodé sur la Keycard
n’est pas épuisé. A défaut, le titre de transport initial serait
irrémédiablement annulé, sans que le Client ne puisse
prétendre à un quelconque dédommagement. Seul
l’enregistrement d’une extension du domaine reste toujours
possible.
Le porteur d’une Keycard ne bénéficie d’aucune réduction
sur le prix du titre de transport en cas de rechargement aux
points de vente ou en ligne.
2.2.2. La carte Pass’Tignes
Cette carte d’adhésion au programme de fidélité n’est plus
proposée à la vente. Le Vendeur mettra un terme au
programme de fidélité associé à cette carte à la date
d’échéance de la carte en possession du Client, soit au
plus tard le 1e septembre 2020. Les modalités de
fonctionnement de ce programme sont consultables sur le
site www.skipass-tignes.com.
Cette carte sert également de support de Titres
rechargeable, dans la limite de trois (3) ans à compter du 1e
septembre de son année de délivrance.
Toutefois, les avantages tarifaires accordés sur l’achat des
Titres, tels que prévus par le programme de fidélité
Pass’Tignes, sont uniquement accessibles sur le Site
Internet aux détenteurs d’une carte en cours de validité.
Cette carte est strictement personnelle, incessible et
intransmissible.
Article 2.3. La photographie du client
La vente de tout Titre (i) « saison », (ii) « gratuit » d’une
durée de deux (2) jours et plus, est subordonnée à la
remise ou à la prise d’une photographie d’identité récente,
de face, sans lunettes de soleil ni couvre-chef du Client.
Cette photographie sera conservée par le Vendeur dans
son système informatique de billetterie pour faciliter les
éventuels rechargements ou rééditions du Titre, sous
réserve du consentement du Client (Cf. infra « Protection
des données à caractère personnel »).
Article 2.4. Modalités d’utilisation des automates
skibadges
Des automates skibadges permettent l’achat et/ou le
rechargement des seuls Titres mentionnés sur ces
automates skibadges et sont mis à la disposition des Clients
dans certains points de vente. Le paiement ne peut être
réalisé que par carte bancaire (Visa, Mastercard) via un
terminal de paiement automatique.
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Article 2.5. Interruption du fonctionnement des remontées mécaniques
En cas d’interruption du fonctionnement des remontées mécaniques pour cause de force majeure, les modalités sont définies à
l’article 4.4 ci-après.
2.5.1. Durant les PERIODES ETE, AUTOMNE, AVANT-PREMIERE ou LAST WEEK
2.5.1.1. Si le Client est titulaire d’un Titre « après-midi » ou « 1 jour »
Le Vendeur propose des tarifs remisés sur les Titres « après-midi » ou « 1 jour » domaine Tignes + Val d’Isère (ou domaine Tignes
pour les périodes Eté et Automne), en cas de conditions météorologiques et nivologiques défavorables ayant un impact significatif
sur les conditions d’ouverture des remontées mécaniques. (cf. conditions en points de vente).
En cas d’achat anticipé au tarif public, le Client pourra faire une demande de dédommagement, selon les modalités définies à
l’article 2.5.3 ci-après.
2.5.1.2. Si le Client est titulaire d’un Titre « séjour » (= Titre de 2 à 15 jours + Titre Liberté, hors Titres « saison » et
Titres à jours non consécutifs)
✓Seuils de déclenchement
Seule une interruption d’au moins une journée ET de plus de soixante-quinze pour cent (75 %) des remontées mécaniques
(% calculé en fonction du moment de puissance des remontées mécaniques correspondant au produit du débit théorique (en
nombre de skieurs/heure) x dénivelé) auxquelles le Titre donne accès, peut donner lieu à un dédommagement du préjudice subi
par le Client titulaire d’un Titre « séjour ».
La liste des remontées mécaniques avec leurs moments de puissance est affichée dans les points de vente du Vendeur.
✓Modalités de dédommagement
Une fois lesdits seuils de déclenchement atteints, le dédommagement est déterminé en fonction du nombre de jours au cours
desquels le Client n’a pu utiliser son Titre du fait de l’interruption de service.
Le dernier jour pris en considération est, en tout état de cause le jour d’expiration de la validité du Titre concerné.
Ce dédommagement peut prendre les formes suivantes, au choix du Client, (ce choix est irrévocable et ne pourra être remis en
cause pour quelque raison que ce soit) :
1. Prolongation de la durée de validité du Titre concerné par la remise d’un nouveau Titre, de même type et d’une durée
égale au nombre de jours dédommageables tel que défini ci-dessus, (qui commence le lendemain de la date d’expiration
du Titre initial, ou le premier jour de reprise du service si elle est postérieure à cette date) ;
2. Obtention d’un avoir valable jusqu’à la fin de la saison d’hiver suivant celle en cours (N+1). Cet avoir est incessible. Son
montant correspond au calcul détaillé au point 3 ci-après.
3. Remboursement, calculé au prorata du nombre de jours d’interruption des remontées mécaniques.
A titre d’exemple : pour un arrêt de plus de soixante-quinze pour cent (75%) des remontées mécaniques telles que définies
ci-dessus pendant trois (3) jours, un Client titulaire d’un Titre six (6) jours sera remboursé 3/6ème du prix d’achat de son
Titre.
2.5.2. Durant la PERIODE HIVER EXCLUSIVEMENT
2.5.2.1. Si le Client est titulaire d’un Titre « après-midi » ou « 1 jour »
Le Vendeur propose des tarifs remisés sur les Titres « après-midi » ou « 1 jour » domaine Tignes + Val d’Isère, en cas de
conditions météorologiques et nivologiques défavorables ayant un impact significatif sur les conditions d’ouverture des remontées
mécaniques. (cf. conditions en points de vente).
En cas d’achat anticipé au tarif public, le Client pourra faire une demande de dédommagement, selon les modalités définies à
l’article 2.5.3 ci-après.
2.5.2.2. Si le Client est titulaire d’un Titre « séjour » (= Titre de 2 à 15 jours + Titre Liberté, hors Titres « saison » et
Titres à jours non consécutifs)
✓Seuils de déclenchement
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Seule une interruption de plus de quatre heures consécutives d’une ou plusieurs des 4 remontées mécaniques
structurantes du domaine skiable de Tignes, à savoir : TC Brevières, TC Tovière, TSD Tichot et TSD Paquis (ci-après les
« RM Structurantes »), peut donner lieu à un dédommagement du préjudice subi par le Client titulaire d’un Titre « séjour ».
Une interruption de tout ou partie des RM Structurantes de plus de quatre heures consécutives sur une même journée
équivaut à un jour d’interruption.
✓Modalités de dédommagement
Une fois lesdits seuils de déclenchement atteints, le dédommagement est déterminé en fonction du nombre de jours au cours
desquels le Client n’a pu utiliser son Titre du fait de l’interruption de service.
Le dernier jour pris en considération est, en tout état de cause le jour d’expiration de la validité du Titre concerné.
Ce dédommagement peut prendre les formes suivantes, au choix du Client, (ce choix est irrévocable et ne pourra être remis en
cause pour quelque raison que ce soit) :
1. Prolongation de la durée de validité du Titre concerné par la remise d’un nouveau Titre, de même type et d’une durée
égale au nombre de jours dédommageables tel que défini ci-dessus, (qui commence le lendemain de la date d’expiration
du Titre initial, ou le premier jour de reprise du service si elle est postérieure à cette date) ;
2. Obtention d’un avoir valable jusqu’à la fin de la saison d’hiver suivant celle en cours (N+1). Cet avoir est incessible. Son
montant correspond au calcul détaillé au point 3 ci-après.
3. Remboursement, dont le montant est défini dans les tableaux ci-dessous :
LISTE DES RM
STRUCTURANTES
NOMBRE DE RM STRUCTURANTES
INTERROMPUES
TAUX REMBOURSE
SUR LA VALEUR DE LA
JOURNEE ACHETEE*
4 RM STRUCTURANTES :
TICHOT/ PAQUIS/ TC TOVIERE/
TC BREVIERES
4 100%
2 OU 3 60% DE LA VALEUR DE
LA JOURNEE ACHETEE
1
50% DE LA VALEUR DE
LA JOURNEE ACHETEE
*Valeur de la journée achetée = Cette valeur s’obtient en divisant le prix d’achat du Titre choisi par le Client par le nombre de
jours de validité dudit Titre (Ex : pour un Titre « 6 jours » au prix de 315€, la valeur de la journée achetée est de : 315/6= 52.50€).
Exemples de remboursement :
1 jour
d'interruption des
4 RM
Structurantes
1 jour
d'interruption de
2 ou 3 RM
Structurantes
1 jour
d'interruption d'1
RM Structurante
2 JOURS 110.00 € 55,00 € 100% = 55,00€ 60%= 33,00€ 50%= 27,50€
6 JOURS 315.00 € 52,50 € 100% = 52,50€ 60%= 31,50€ 50%= 26,25€
14 JOURS 644.00 € 46,00 € 100% = 46,00€ 60%= 27,60€ 50%= 23,00€
TYPE DE
TITRE
PRIX D'ACHAT
VALEUR
DE LA JOURNEE ACHETEE
TAUX et MONTANT REMBOURSE
2.5.3. Dispositions communes : Procédure de dédommagement
Aucun dédommagement ne pourra être accordé avant le jour d’expiration du Titre concerné.
Le Client ne saurait prétendre à une quelconque somme ou prestation excédant le dédommagement choisi.
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La demande de dédommagement, accompagnée des pièces justificatives (scan du Titre et justificatif de vente), devra être
déposée sur Internet à l’adresse www.ticketoski.fr/reclamations/fr/tignes ou adressée par courrier au Vendeur, selon les
modalités définies à l’article 4.3 ci-après.
Pour une demande de prolongation, l’original du Titre et le justificatif de vente devront être présentés en point de vente. Rappel :
En cas d’achat en ligne, le justificatif de vente correspond à l’e-mail de confirmation de commande.
Le dédommagement interviendra au plus tard dans les quatre (4) mois suivant la réception de l’ensemble des pièces afférentes à
la demande de dédommagement.
NB : Seuls les Titres ayant été acquis et réglés directement par le Client auprès du Vendeur peuvent donner lieu à
dédommagement. A défaut, il convient de se reporter aux conditions générales de vente de l’entité ayant procédé à la vente du
Titre.
Article 2.6. Remboursement
Dans le cas où les Titres délivrés ne seraient pas utilisés,
ni totalement épuisés en raison d’une interruption de
remontées mécaniques au sens de l’article 2.5 ci-avant, ou
d’une fermeture des remontées mécaniques due à un cas
de force majeure au sens de l’article 4.4 ci-après, ceux-ci
seront remboursés ou échangés par le Vendeur appliquera
selon les modalités fixées dans lesdites dispositions.
Dans les autres cas où les Titres délivrés ne seraient pas
utilisés (exclusivement), ceux-ci seront reportés dans les
huit (8) jours qui suivent leur date de début de validité, pour
attribution d’une nouvelle date de début de validité
comprise dans ces mêmes huit (8) jours, sur présentation
du Titre et de son Justificatif de vente original en Point de
vente, et sous réserve que le nouveau Titre soit d’une
durée et d’un tarif égaux ou supérieurs.
Si le nouveau Titre a un tarif supérieur au Titre non-utilisé
et reporté, le Client s’acquittera du règlement de la
différence.
Le cas échéant, les titres non utilisés pourront être
remboursés sur réclamation, dans les conditions définies à
l’article 4.3.
Dans les cas où les Titres seraient utilisés, même
partiellement, ceux-ci ne seront ni reportés, ni remboursés,
ni échangés.
Il est possible de couvrir ce type de risque par des
assurances spécifiques, couvrant également les frais de
secours en cas d’accident sur les pistes de ski ou
remontées mécaniques. Tous renseignements à cet effet
sont à demander auprès des points de vente.
ARTICLE 3. CONDITIONS GENERALES DE VENTE
DES ACTIVITES
Article 3.1. Descriptif des Activités et points de vente
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à tout achat
d’Activité commercialisée par la Société des téléphériques
de la Grande Motte, à savoir :
- L’Activité « Luge Pala’fou » vendue au cours de la
saison d’hiver dans tous les points de vente (en ce
inclus le point de vente du chalet luge) ;
- L’Activité « Accès Terrasse Altitude Expériences »
vendue au cours de la saison d’été au point de
vente de Grande Motte ;
- L’Activité « Audio-guide » (offerte en cas d’achat de
l’Activité « Accès Terrasse Altitude Expériences »)
au cours de la saison d’été au point de vente de la
Grande Motte. Il est précisé que le retrait de
l’Audio-guide et des consignes d’utilisation de
celui-ci s’effectue au contrôle de l’accès au
funiculaire, en échange du justificatif de vente et
moyennant remise d’un justificatif d’identité en
cours de validité (passeport, carte d’identité, etc.).
La restitution de l’Audio-guide est à la charge du
Client et doit intervenir au plus tard à la fermeture
du funiculaire.
Les Activités sont datées et vendues uniquement sur place.
Chaque achat d’une Activité donne lieu à remise d’un
justificatif de vente sur lequel figure le type d’Activité et sa
date de validité. Concernant l’Activité « Luge Pala’fou »,
figure en outre sur le justificatif de vente le numéro de
Keycard sur lequel elle est chargée et la référence à
l’assurance « Carré Neige » éventuellement souscrite.
NB : Il est précisé le Client ne peut bénéficier des Activités
qu’à condition de disposer d’un Titre en cours de validité lui
permettant d’accéder à la remontée mécanique concernée.
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Article 3.3. Supports des Activités
L’Activité « Luge Pala’fou » est délivrée sur un support
gratuit, spécifique (distinct de la Keycard des Titres),
mentionnant son numéro dit « numéro de Keycard »,
rechargeable et réutilisable.
Il s’agit d’une carte rechargeable et réutilisable une ou
plusieurs fois, dans la limite de trois (3) ans.
Les Activités « Accès Terrasse Altitude Expériences » et
« Audio-guide » sont délivrées sur un support gratuit et
jetable (ticket papier) valant justificatif de vente. Celui-ci est
remis à l’activité « Accès Terrasse Altitude Expériences »
et/ou est échangé contre la remise de l’ « Audio-guide ».
Article 3.4. Remboursement
Les Activités qui ne seraient pas utilisées ni totalement
épuisées à la date indiquée sur la confirmation de
commande seront perdues et ne seront ni échangées, ni
remboursées.
Les Activités ne pourront donner lieu à remboursement
qu’en cas d’annulation par le Vendeur sans possibilité de
report durant le séjour du Client. Dans ce cas, le Client
sera informé de l’annulation de l’Activité par le Vendeur.
La demande de remboursement, accompagnée des pièces
justificatives (justificatif de vente et support spécifique de
l’Activité), devra être déposée sur Internet à l’adresse
www.ticketoski.fr/reclamations/fr/tignes ou adressée par
courrier au Vendeur, selon les modalités définies à l’article
4.3 ci-après.
Le dédommagement interviendra au plus tard dans les
quatre (4) mois suivant la réception de l’ensemble des
pièces afférentes à la demande de dédommagement.
ARTICLE 4. DISPOSITIONS COMMUNES
Article 4.1. Tarifs et modalités de paiement
4.1.1. Tarifs
Les tarifs publics des Titres, des Activités et de l’assurance
Carré Neige sont affichés dans les points de vente du
Vendeur et sur le Site Internet. Des guides tarifaires sont
également disponibles dans ces points de vente ainsi que
dans les « Maisons de Tignes ».
Ces tarifs sont exprimés en euros par personne et toutes
taxes comprises ; ils sont établis sur la base des taxes en
vigueur et sont susceptibles d’être modifiés en cas de
variation des taxes applicables.
Des réductions ou des gratuités sont proposées à différentes
catégories de personnes selon les conditions affichées dans
les points de vente ou sur le Site Internet. Dans les points de
vente, les réductions ou gratuités sont accordées sur
présentation, au moment de l’achat, des pièces officielles
justifiant lesdits avantages tarifaires. Aucune photocopie de
justificatifs ne sera acceptée. Aucune réduction ou gratuité
ne sera accordée après l’achat.
Toutes les réductions sont appliquées sur la base du « tarif
adulte » et sont non cumulables avec toute autre offre ou
promotion en cours.
En outre, des offres ou promotions peuvent être proposées
en exclusivité et réservées à certains canaux de vente (ex :
Site Internet).
Dans tous les cas, la détermination de l’âge du Client à
prendre en compte est celui au jour de début de validité du
Titre à délivrer.
4.1.2. Modalités de paiement
Toute délivrance d’un Titre et/ou d’une Activité donne lieu à
paiement du tarif correspondant. Ces règlements sont
effectués en devises euros soit par chèque tiré sur un
compte bancaire ouvert en France, émis à l’ordre du
Vendeur, soit en espèces dans la limite des plafonds
réglementaires (cf. articles L112-6 et D112-3 du Code
monétaire et financier), soit par carte bancaire acceptée
par le Vendeur (Visa, MasterCard, American Express) soit
par chèques-vacances ANCV.
A noter : Les modes de règlement par chèques et
American Express ne sont pas acceptés au point de vente
de la Luge « Pala’fou » ni sur les automates skibadges.
Ces derniers excluent également le règlement en espèces.
Pour tout paiement par chèque bancaire, la présentation
d’une pièce d’identité au nom du titulaire du chéquier est
exigée.
Article 4.2. Assurance « Carré Neige »
Le Vendeur, en sa qualité de Mandataire d’Intermédiaire en
Assurance, propose également au Client un contrat
d’assurance « Carré Neige » en complément de l’achat du
Titre et/ou de l’Activité « Luge Pala’fou ». Ce contrat est
soumis aux conditions d’assurance mises à disposition dans
les points de vente ou consultables et téléchargeables soit
directement sur le site www.carreneige.com soit à partir du
lien hypertexte figurant sur le site internet du Vendeur
www.skipass-tignes.com (ci-après le « Site Internet »).
Il est précisé que l’assurance « Carré Neige » peut être
souscrite par le Client au moment de l’achat du Titre et tout
au long de sa validité. En cas de souscription pendant la
période de validité du Titre, la couverture d’assurance ne
produira pas d’effet rétroactif.
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NB : Toute assurance « Carré Neige » souscrite avec un
Titre couvre automatiquement l’Activité « Luge Pala’fou »
pendant la période de validité du Titre.
Article 4.3. Réclamations
Toute réclamation doit être adressée au Vendeur dans un
délai de deux (2) mois suivant la survenance de
l’évènement à l’origine de ladite réclamation, sans
préjudice des voies et délais légaux pour recourir à la
médiation ou intenter une action en justice dans les
conditions définies à l’article 4.7.
Toute réclamation doit être déposée sur Internet à
l’adresse www.ticketoski.fr/reclamations/fr/tignes ou
envoyée à l’adresse suivante :
STGM – Service Relations Clientèle - Gare de la Grande
Motte – B.P. 53 – 73321 TIGNES Cedex.
Article 4.4. Force majeure
Tout événement de force majeure au sens de l’article 1218
du Code civil donnera lieu à la suspension ou à la résolution
du contrat dans les conditions prévues aux articles 1351 et
1351-1 du Code civil.
Article 4.5. Propriete intellectuelle
Le Client n’acquiert aucun droit de propriété ou d’usage et
ne pourra utiliser les dénominations, signes, emblèmes,
logos, marques, droit d’auteur et autres signes ou autres
droits de propriété littéraire, artistique ou industrielle du
Vendeur.
Article 4.6. Protection des données à caractère
personnel
Les données personnelles collectées à l’occasion de la
vente des Titres et le cas échéant des Activités font l’objet
de traitements visant à :
- Traiter la commande. Ce traitement est nécessaire à
l’exécution du contrat de vente que le Client conclut avec
le Vendeur ;
- Envoyer au Client des offres promotionnelles, des lettres
d’information, des invitations à participer à des jeux ou
des concours et des enquêtes de satisfaction. Ce
traitement est fondé, s’agissant des messages envoyés
par le Vendeur, sur l’intérêt légitime de ce dernier à
développer ses activités, et s’agissant des messages
envoyés par l’Office de tourisme de Tignes, les
partenaires commerciaux du Vendeur et les sociétés qui
lui sont affiliées (Groupe Compagnie des Alpes), sur le
consentement du Client.
- Répondre aux demandes de renseignements,
commentaires et réclamations que le Client envoie. Ce
traitement est fondé sur le consentement du Client.
La fourniture de l’ensemble des informations qui sont
demandées par le Vendeur à l’occasion de la vente des
Titres et/ou Activités est obligatoire. Le renseignement des
autres informations est facultatif.
Les traitements sont effectués sous la responsabilité du
Vendeur, représenté par M. Pascal ABRY, agissant en
qualité de Directeur Général, et dont les coordonnées sont
indiquées en en-tête des présentes CGV.
Les données collectées sont destinées :
- Au Vendeur ;
- A tous les prestataires dont l’intervention est nécessaire
à la réalisation des traitements mentionnés ci-dessus ;
- A l’Office de tourisme de Tignes, aux partenaires
commerciaux du Vendeur et aux sociétés qui lui sont
affiliées (Groupe Compagnie des Alpes) si le Client y a
consenti.
Ces données sont susceptibles d’être transférées vers un
pays non membre de l’Union Européenne. Le Client peut
obtenir des informations complémentaires sur ces transferts
et les garanties qui s’y appliquent auprès du Vendeur.
Les données collectées sont conservées pour les durées
suivantes :
- Données collectées pour traiter les commandes de Titres
et/ou Activités :
o Si la commande est effectuée en caisse, pendant
cinq ans à compter de la collecte des données ;
o Si la commande est effectuée par voie électronique,
pendant cinq ans à compter de la collecte des
données si le montant de la commande est inférieur
à 120 €, pendant dix ans si le montant de la
commande est égal ou supérieur à 120 €.
Par exception, le numéro et la date d’expiration de la
carte bancaire sont conservés en tout état de cause
pendant 15 mois après la dernière date de débit à des
fins de preuve en cas de contestation de la transaction
réalisée à distance. Le cryptogramme n’est pas conservé
au-delà de la transaction.
Par exception également, les photographies recueillies
dans le cadre de l’achat d’un Titre avec
photographie sont conservées pendant trois ans
maximum à compter de leur collecte, afin de faciliter la
réédition du Titre d’une saison à l’autre, sous réserve que
le Client y ait préalablement consenti lors de la
délivrance du Titre avec photographie ;
- Données collectées pour envoyer au Client des lettres
d’information, des enquêtes de satisfaction et des offres
promotionnelles : pendant trois ans à compter de leur
collecte. Au terme de cette période, ces données sont
conservées pour une nouvelle période de trois ans si le
Client accepte de continuer de recevoir des lettres
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8
d’information, des enquêtes de satisfaction et des offres
promotionnelles de la part du Vendeur ;
- Données collectées pour répondre aux demandes de
renseignements, commentaires et réclamations que le
Client envoie : pendant la durée nécessaire au traitement
de ces demandes, commentaires et réclamations.
Afin de préserver la confidentialité et la sécurité des données
personnelles et notamment de les protéger contre la
destruction illicite ou accidentelle, la perte ou l’altération
accidentelle, ou encore la divulgation ou l’accès non
autorisé, le Vendeur prend les mesures techniques et
organisationnelles appropriées, conformément aux
dispositions légales applicables. A cette fin, celui-ci a mis en
place des mesures techniques (telles que des pare-feux) et
des mesures organisationnelles (telles qu’un système
d’identifiant/de mot de passe, des moyens de protection
physique, etc.).
Le Client dispose du droit d’accéder aux données le
concernant, de les faire rectifier ou effacer, de les transférer
ou de les faire transférer à un tiers, d’en obtenir la limitation
du traitement ou de s’opposer à ce traitement. Le Vendeur
se conformera à cette demande sous réserve du respect des
obligations légales qui lui incombent.
Le Client dispose du droit de retirer à tout moment son
consentement au traitement des données le concernant. Le
retrait de son consentement n’affecte pas la licéité du
traitement effectué avant ce retrait.
Le Client peut recevoir les informations présentées ci-dessus
sur un support écrit.
Le Client peut mettre en œuvre ces droits en contactant le
délégué à la protection des données désigné par le
Vendeur :
- Par courrier postal à l’adresse suivante : STGM– Service
Protection des données personnelles – BP 53-73221
TIGNES Cedex, ou ;
- Par courrier électronique à l’adresse suivante :
stgm.privacy@compagniedesalpes.fr
Dans un souci de confidentialité et de protection des
données personnelles, le Vendeur se réserve la faculté de
demander au Client un justificatif d’identité avant de
répondre à sa demande. Il pourra ainsi lui être demandé de
produire la copie d’un titre d’identité mentionnant sa date et
son lieu de naissance et portant sa signature.
Enfin, le Client dispose du droit d’adresser une réclamation à
la CNIL s’il estime que ses droits ne sont pas respectés. Les
coordonnées de la CNIL sont les suivantes : Commission
Nationale de l’Informatique et des Libertés, 3 place de
Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tél.
: +33 (0)1 53 73 22 22 – Fax : +33 (0)1 53 73 22 00 – Site
internet : https://www.cnil.fr/fr/plaintes.
Le Client a la possibilité de s’opposer à l’utilisation de son
numéro de téléphone à des fins de démarchage en
s’inscrivant sur la liste Bloctel (http://www.bloctel.gouv.fr).
Article 4.7. Traduction-loi applicable-règlement des
litiges
Dans le cas où les présentes conditions générales seraient
établies en plusieurs langues, il est expressément entendu
que la version française des présentes conditions générales
est la seule à faire foi. En conséquence et en cas de
difficulté d’interprétation/d’application de l’une quelconque
des dispositions des présentes conditions générales, il
conviendra de se référer expressément et exclusivement à la
version française.
Les présentes conditions générales sont soumises, tant pour
leur interprétation que pour leur mise en œuvre, au droit
français.
Conformément aux dispositions de l’article L 211-3 du Code
de la consommation, en cas de survenance d’un différend
relatif à la validité, l’interprétation ou l’exécution des
présentes conditions, le Client peut recourir gratuitement à
une procédure de médiation conventionnelle ou tout autre
mode alternatif de règlement des litiges.
Toute réclamation doit être adressée dans les conditions
définies à l’article 4.3 des présentes.
A défaut de réponse satisfaisante ou d’absence de réponse
dans un délai d’au minimum soixante (60) jours suivant cette
réclamation écrite (et dans un délai maximal d’un (1) an à
compter de cette réclamation écrite), le Client est informé de
la possibilité de recourir à une procédure de médiation
auprès du Médiateur du Tourisme et du Voyage (MTV
Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex
17) selon les modalités fixées sur le site www.mtv.travel/.
L’avis rendu par le Médiateur du Tourisme et du Voyage ne
s’impose pas aux parties au contrat.
Par ailleurs, conformément à l’article 14 du Règlement (UE)
n°524/2013, la Commission Européenne a mis en place une
plateforme de Règlement en Ligne des Litiges, facilitant le
règlement indépendant par voie extrajudiciaire des litiges en
ligne entre consommateurs et professionnels de l’Union
européenne.
Cette plateforme est accessible au lien suivant :
https://webgate.ec.europa.eu/odr/.
A défaut de règlement amiable, le Client peut saisir, soit
l'une des juridictions territorialement compétentes en vertu
du code de procédure civile, soit la juridiction du lieu où il
demeurait au moment de la conclusion du contrat ou de la
survenance du fait dommageable (Articcle R. 631-3 du Code
de la consommation)

Terms and Conditions

COVID Booking policy: Deposit to secure booking is a non-refundable admin fee of 10% (up to a max of £90).

TERMS AND CONDITIONS

TRANSFER BOOKING CONDITIONS

These Booking Conditions, together with our Privacy Policy at https://www.iubenda.com/privacy-policy/88342012/legal and where your single service booking is booked via our website at alpinesherpa.com, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with The Tignes Chalet Company Ltd, trading as Alpine Sherpa, a company registered in England and Wales with company number: 06601944 and registered office address of 58 Torkington Road, Gatley, Stockport, Greater Manchester, England, SK8 4PW (“we”, “us”, “our”, “Alpine Sherpa”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Where you have booked additional service(s) in destination, such as ski hire, ski lessons or lift passes, such booking will be with the independent third party service provider of the additional service and will not be with TCC.



Booking & Paying For Your Arrangements
A booking is made with us when:

you have agreed to these Booking Conditions;
you have paid us a non-refundable Booking Fee (or full payment if you are otherwise booking within 8 weeks of departure); and
we issue you with a booking confirmation.
Payment of the Booking Fee can be made using internet banking or by debit or credit card. Where requested, card payments may also be made over the phone.

Unless agreed otherwise, the Booking Fee payable shall be 10% of the total booking value, up to a maximum of £90.

We reserve the right to return your Booking Fee and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.

Upon receipt, if you believe that any details on your booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 8 weeks prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case we shall retain your Booking Fee.



Accuracy
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices, possible transfer times (see clause 11) and other details in such circumstances. We also reserve the right to correct errors in both advertised and confirmed prices. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make your booking.



Transfer Booking Form
You are responsible, before booking to provide us with the correct travel information using the Transfer Booking Form. In the Transfer Booking Form you are required to provide details about your party members, car seats, luggage, and arrival / departure timing and details. Children must use a child car seat until they are 12 years old or 135 centimetres tall, whichever comes first. Alpine Sherpa may not be able to provide your transfer should you not provide the correct child seat information within the Transfer Booking Form.

Alpine Sherpa cannot be held responsible for missed flights, trains or any other connecting travel due to misinformation.



Insurance
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers winter sports and all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Where necessary, your insurance policy must include provisions, covering you for (but not limited to) the following situations:

From the 1st January 2021, you should take out medical /health cover due to the uncertainty of Brexit and the possibility that your European Health Insurance Card (EHIC) will become invalid;
Where you have been diagnosed with Covid-19 before departure and are no longer able to travel;
Where you have been in contact with someone that has been diagnosed with Covid-19 and need to self-isolate;
Where you have been contacted by NHS Track and Trace and you are required to self-isolate;
You have been diagnosed during your tour or have otherwise came in contract with someone who has been diagnosed and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate whilst abroad.
You live in a place that has imposed lockdown restrictions and you no longer feel as if you can travel; and
The hotel or destination you are travelling to have imposed lockdown restrictions.


Events Beyond Our Control
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the purpose of these Booking Conditions, this means any event beyond our or our suppliers control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, global epidemics or pandemics, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including any port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, traffic congestion/restrictions and all similar events our or the supplier(s) concerned’s control.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor and will advise our passengers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, any such changes would be treated as Events Beyond Our Control, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.



Special Requests
Any special requests must be advised to us at the time of booking or on the Transfer Booking Form (see clause 3) e.g. seat location, arrival / departure, child car seats, luggage allowance, luggage extras etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your booking confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.



Disabilities and Medical Problems
We are not a specialist disabled transfer company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before your booking is confirmed so that we can try to advise you as to the suitability of your chosen travel arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangements.

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.



Visa, Passport and Health Requirements
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware.

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.



Your Behaviour
All our passengers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any transfer driver or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other passengers, the driver or any third party, or damage or soiling to property or the vehicle, or to cause a delay or diversion to transportation, or is thought to be under the influence of alcohol or drugs, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage, cleaning charges or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the transfer driver or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

Passengers are not allowed to consume alcohol during any journey. Smoking is not permitted during the transfer.

We cannot be held responsible for the actions or behaviour of other passengers or individuals who have no connection with your booking arrangements or with us.



Conditions of Suppliers
The services which make up your travel arrangements may be provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.



Transfer Conditions
Where your incoming flight, trains or other transport is delayed for more than 60 minutes, we will make every effort possible to hold the transfer vehicle, but there is no guarantee to keep your transfer slot. In these circumstances, where flights, trains or other connecting travel are excessively delayed, Alpine Sherpa may charge an additional €25EUR per hour, per vehicle (where the vehicle is a minibus), or an additional cost where the vehicle is a coach, for a replacement transfer. Please see your booking confirmation for the details of your transfer.

We accept no responsibility for any delays or losses suffered in relation to minor transfers, as a result of Events Beyond Our Control (see clause 5). Alpine Sherpa cannot be held responsible for missed flights, trains or any other connecting travel due to misinformation or your delay.

Luggage limit: Passengers are limited to three items of luggage, inclusive of one large checked bag, one small hand luggage and one ski or snowboard bag, per person. Any luggage in excess of the luggage limit should be declared at the time of booking (see clause 6). Alpine Sherpa reserves the right to charge an excess luggage allowance, or refuse to transport the luggage/items if entirely necessary.



Cutting Your Arrangements Short
If you are forced to return home early, we cannot refund the cost of any arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of transfers and services provided, we will not offer you any refund for that part of your transfer not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.



If You Transfer Your Bookings
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

that person is introduced by you and satisfies all the conditions applicable to the arrangements;
we are notified not less than 10 days before departure;
you pay any outstanding balance payment, an amendment fee of £30 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
the transferee agrees to these booking conditions and all other terms of the contract between us.
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 14 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for customers not travelling or for unused services.



If You Change or Cancel your Booking
Changes:

If you wish to change any part of your booking after our booking confirmation has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £30 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Note: Certain arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.



Cancellations:

If you, or any member of your party, decides to cancel your booking after it has been confirmed, the first named person on the booking must email us at info@alpinesherpa.com. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

Period before departure date within which notification is received — Cancellation Charge
More than 8 weeks prior to departure — Loss of Booking Fee
Between 4 and 8 weeks prior to departure — 75% of the cost of the booking
Less than 4 weeks prior to departure — 100% of the cost of the booking

Please note that amendment charges are not refundable in any circumstances.

Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% for that part of the arrangements in addition to the charges above.

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.



If We Change or Cancel Your Booking
We may in certain circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation. Very rarely, we may be forced by Events Beyond Our Control (see clause 5) to change or cancel your travel service(s) after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

Alpine Sherpa may change the transfer supplier should we need to do so, for example in the event of a mechanical failure or illness of a transfer supplier. When and where possible, Alpine Sherpa will contact you to notify of this arrangement and will inform you of any changes to the supplier, meeting point, driver or vehicle. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.



Complaints
We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your holiday, please inform your resort representative or chalet host immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact + 33 70 68 01 45 44.

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.



Our Responsibilities for Your Booking


Subject to the remainder of this clause, we have a duty to either select the suppliers of the services making up your booking with us with reasonable skill and care (where we use the services of third party suppliers to provide your booking) or to provide the services you have booked with reasonable skill and care (where we are performing those services). We have no liability to you except in cases where it is proved that we have breached that duty and damage to you has been caused.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
a) the act(s) and/or omission(s) of the person(s) affected; orb) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; orc) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; ord) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause.a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) availability (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss of expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you: or (b) relate to any business.
We will not accept responsibility for services or facilities which do not for part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.


Law and Jurisdiction
These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).



Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Events Beyond Our Control (see clause 5).