Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE - VERSION FRANCAISE APRES
General operating terms and conditions of the company Peak Feeling.
Peak Feeling is a french registered travel agent (ATOUT France). Financial Guarantee with APST France. Public liability with HISCOX.
Article 1 – Field of operation
Peak Feeling creates tailor-made holidays for their clients, notably reservation of accommodation and airport transfers as well as other services including childcare, ski lessons, ski hire and lift passes at no extra cost to the client.
Peak Feeling acts as intermediary between the client and the service provider.
Each element is treated separately with each service provider.
The main characteristic of the services provided will be submitted to the client before the confirmation of any booking.
The choice and the confirmation of services provided is the sole responsibility of the Client.
Société Peak Feeling – SARL (Limited Company) with a capital of 7.500 euros, registered address : Résidence Les Chaudes Almes – Appt 401 – Chemin de Maison Neuve – 73320 TIGNES – RCS CHAMBERY 888 080 629. Telephone : +33781757915
email : info@peakfeeling-ski.com
ATOUT FRANCE: Registered travel agent. Number IM073200010
Financial Guarantee Insurance with APST
Public liability insurance with HISCOX
Article 2 – Orders
Order refers to the confirmation of a service accompanied by payment of a deposit.
The Client chooses the services that they would like to book from the services selected and proposed by Peak Feeling on their website according to the wishes of the Client.
The registration of an order is made when the Client accepts the sales terms and conditions of the Service Providers by ticking the box and submitting their booking request.
The Client has the possibility to verify the details of their order, the total cost and to correct any errors that might exist before confirming their order (article 1127-2 of the Civil Code).
The accuracy of the details given by the Client when placing their order are the responsibility of the Client.
The order will only be considered definitive when the service provider has accepted the order and the Client has been informed and after payment of the deposit according to the general terms and conditions of sale of the service providers.
All request for modification of the order must be made in writing and may bring about a modification of the cost of the order.
If the Client has any questions relating to the order, they can contact Peak Feeling via the following email address info@peakfeeling-ski.com
Article 3 – Service Provider tariffs and payment conditions
The tariffs are given in euros and include VAT applicable at the date of the order.
A bill in the name of the Client will be provided by each service provider.
Tourist tax at published rate currently between 0.99 euro per person per day and 2.48 euro per person per day depending on the size of the apartment will need to be paid on arrival in resort as well as accommodation deposits requested by the service providers.
Article 4 – Absence of the right of retraction (article L121-28 of the Consumer Code)
In application of article L121-18 of the Consumer Code, in case of a contract concluded remotely, following telephone solicitation or not in a shop, the consumer has the right of withdrawal from the contract during 14 days.
However, article L121-21-8 of the Consumer Code states that this right of retraction does not apply to contracts : “12° Services including accommodation, other than residential accommodation, transport of goods, car rental, restaurant services or leisure activities which are to be provided at a date or at a defined period.”
In consequence, the Client has no right of retraction of his order. No cancellation and/or modification of the order, totally or partially will be accepted, other than by prior agreement of the service provider.
Article 5 – Responsibility of the Service Provider – Guarantee
All reclamation or request concerning the execution of the provision of services must be addressed directly to the Service Provider concerned.
Article 6 – Conventional conciliation
The Client is informed that they can in all cases seek conventional conciliation, notably at the Commission de la Médiation de la Consommation (Consumer Conciliation Commission) (Consumer Code article L612-1) or at other existing industry mediation bodies or by all alternative means of conflict resolution (conciliation, for example) in case of dispute.
Article 7 – Applicable Law – Language of the contract
By agreement between the parties, the present general terms and conditions of sale and the sales agreements between the parties are covered by French law.
They are written in French. Where they have been translated into one or several languages, only the French version of the terms and conditions prevail in case of litigation.
Article 8 – Protection of personal information
In application of the law 78-17 of 6th January 1978 modified by the law n° 2018-493 of 20th June 2018, you are reminded that the personal details asked of the Client are necessary for the treatment of their order and for the preparation of invoices.
These details are shared with Peak Feeling’s partners, that is to say with the Service Providers charged with the execution and treatment of the orders.
The treatment of the information communicated via our website meet the legal requirements in the matter of protection of personal information, the software system used assures optimal protection of this data.
The Client has the right of permanent access, right to modify, correct, and oppose portability of their personal data and to limit of the treatment of information concerning them as stipulated by national and European rules.
The personal data collected on the website is the following:
Creation of account
When a client account is created, the surname, first name, email address, and birth date of the Client are collected.
Connection
When the Client connects to the website, the site records, notably, the surname, first name, connection details, user details, localisation of the Client and details relative to the payment of the order.
Profile
The use of the services proposed by the website allow the site to create a profile which may include an address and a telephone number.
Payment
When payment of services is made via the website, the financial information relative to the bank account or the bank card of the user is logged.
Cookies
Cookies are used on the website. The Client may deactivate the cookies via their navigator’s settings.
Use of personal data
The personal data collected from the Client is used for the provision of services by the Service Provider.
Sharing of personal data with third parties
The personal data may be shared with the Service Providers in the following cases:
When the client uses the payment services, for the implementation of these services, the internet website is in contact with the banks and third party financial services with which it has contracts.
When the Client publishes, in the comments section of the website, information that is accessible to the public;
When the website contacts their Service Providers in order to provide user assistance, publicity and payment services. These service providers have a limited access to user data, in order to execute the service required, and have a contractual obligation to only use the data under the rules applicable for personal data protection.
If the law requires it, the website may transmit personal data following requirements under judicial and administrative procedures.
If the website is involved in a procedure of merger, acquisition, asset sale or legal redress, it could be required to transfer or share all or part of its assets, including personal data. In this case, the users will be informed before any personal data is transferred to a third party.
Security and confidentiality
The website puts in place organisational measures, techniques, software and physical technologies to provide digital security in order to protect personal data against alteration, destruction and non-authorised access. However, it must be made clear that the internet is not an environment that is completely secure and the website cannot guarantee the security of the transmission or storage of data on the internet.
Execution of the rights of the users
In application of the rules applicable to personal data, clients have the following rights:
They can update or remove personal data by connecting to their account and going to settings;
They can remove their account by writing to the following email address: info@peakfeeling-ski.com Attention, the information shared with other users, like publication on forums, may remain visible on the website, even after removal of the account,
They may exercise their right to access to their personal data by writing to the following email address: info@peakfeeling-ski.com In this case, before the execution of this right, the website may ask for a proof of identity of the user for verification;
If the personal data held by the website or incorrect, they can ask for the information to be updated by writing to the following email address: info@peakfeeling-ski.com
The users may ask for the removal of their personal data, according to the applicable data protection laws, by writing to the following email address: info@peakfeeling-ski.com
Article 9 – Pre-contractual information – acceptance of the client
The Client agrees that they have received detailed, clear and understandable communication about the general terms and conditions of sale of the service provisions and all information referred to in article L221-5 of the Consumer Code, before making their order, in particular:
The essential characteristics of the provision of services;
The cost of the services and any additional costs;
If the services are not immediately supplied, the date or delay after which the service providers will provide the services ordered;
The information relative to the identity of the service providers, their address, telephone number and email address, and information about the activities if relevant.
The information relative to the legal and contractual guarantees and the modalities for putting them into action;
The possibilities of seeking conventional conciliation in case of litigation,
The information relative to the right of retraction,
The accepted means of payment.
Terms and Conditions
Our Booking Conditions
Updated with new ‘flexible’ Terms & Conditions for Winter 2021/2022 to protect our guests in the event of a further outbreak of Covid-19.
Applicable to all bookings arriving in resort from 1st November 2021 onwards.
1. Our Booking Contract
Please read this information and your booking confirmation email carefully, together they contain important information about your holiday and the services we provide, as well as the terms and conditions of the agreement between Chardons Limited (company No. 08696777), 7 Park View, Shawford, Winchester, Hampshire SO21 2BS (referred to as “we”, “us”, “our”) and all persons named on your booking (referred to as “you” and “your”).
By making a booking whether by telephone, online, or in person, you are making an offer to purchase the facilities and services requested, which will only be deemed accepted by us when all deposits have been fully paid and we issue your booking confirmation. The resulting contract is deemed to be made on the terms of these booking conditions at our offices and is governed by and construed in accordance with English law.
NOTE that no contract will be made between you and us where a provisional booking or reservation enquiries are made and not supported by your payment of the deposits in full and our issuing you with a booking confirmation.
The person who completes your booking and who pays your deposit does so as agent for all persons named on it and by doing so warrants that he/she has authority to sign on behalf of all persons named on the booking form and acknowledges that these terms and conditions apply to all such persons.
This holiday contract does not include any facilities, services, activities, or excursions, such as those that are available to be purchased separately in resort, that you book and pay for after receipt of the booking confirmation (“additional activities”). These additional activities are provided by separate contracts, but care should be taken to note at the time additional activities are booked who it is that is agreeing to provide you with such additional activities, because it may not always be us.
We will treat each element of the booking including the accommodation and any additional activities as separate bookings, so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that separate items purchased do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 or package or Linked Travel Arrangements as defined in the Package Travel and Linked Travel Arrangements Regulations 2018.
If you have any questions about the information contained in either these terms and conditions or your booking confirmation email, please do not hesitate to contact us as soon as possible so that we can resolve your query.
Please refer to our website, www.chaletchardons.com for detailed descriptions of your accommodation.
2. Making Your Booking
To make a reservation, call the UK office on 01600 800 300 (local UK rate, +44 1600 800 300 from abroad), email us using our booking form on our website, or use our online sales tools.
When your booking is only provisional (i.e. you have not paid the deposits in full), we may hold a certain chalet on specific dates (at our sole discretion) on this provisional booking for up to 24 hours (unless otherwise agreed in writing). If you have not confirmed your booking within 24 hours, we may sell the rooms you have provisionally booked to third parties and cancel your option without further notice. It is not always possible to keep options on late availability prices.
In some cases, it may not be possible for you to book online and in such cases, telephone and email enquiries will, upon payment of the relevant deposit, be considered as offers by you that are subject to acceptance by us upon receipt by you of our booking confirmation email. When you receive our booking confirmation email, your booking will be subject to these conditions.
3. Pay for your booking
3.1. Deposits
3.1.1. Catered Bookings
To confirm your holiday, we ask for a deposit of €150 per person. If you book within 6 weeks of departure, we will ask you for the full cost of your holiday when booking.
3.1.2. Self-Catered Bookings
To confirm your holiday, we ask for a deposit of 20% of the full value of your self-catered reservation. If you book within 6 weeks of departure, we will ask you then for the full cost of the reservation when booking.
3.2. Balance
The final balance of your holiday is due at least 6 weeks before arrival. We will endeavour to contact you before this date to remind you that the balance is due. If the balance is not received before the due date, we reserve the right to cancel the booking and keep your deposit. Your final balance and due date can also be found in your ‘MyBooking’ online area. Details will be provided on your booking confirmation email.
3.2.1. All balances held in a separate account.
All balance payments received for accommodation, lift passes and equipment rental, excluding the accommodation deposit, must be kept securely in a separate bank account for your peace of mind and security. This account is monitored and controlled exclusively by our Accountant. The money is only transferred into the company’s bank account once the customer has left resort and is only available at this stage for operational use of the business. This is to give you peace of mind that your money will be instantly accessible until the day you leave if you are eligible for a refund at any time before that date.
3.3. Security Deposit (Applicable to Self-Catered Bookings Only)
For self-catered bookings we require a security deposit. The amount required will be specified in your booking confirmation email. Payment of the deposit is required 1 week prior to arrival. The deposit does not apply towards the booking value. The security deposit will be refunded in full within 14 days after departure provided there is no loss or damage to the property. Any loss or damage to Chalet Chardons properties can be deducted from your deposit, including but not limited to the following: replacements and repairs that are considered outside normal wear and tear, conditions that require excessive cleaning/laundry or rearranging of furniture that has been moved, replacement of missing items from unit (including bed linen and towels), soiling of towels, linens and carpets, costs to replace keys, and misuse of items belonging to the property.
3.3.1. End of Stay and leaving the chalet:
Please vacate the chalet by 10.00 am as we need to turn the chalet around for the next arrivals. We ask that you:
Remove all rubbish and recycling and take to the nearest bins.
Strip used beds (not mattress protectors) and leave all used linen and towels on the beds.
All crockery, cooking utensils, glasses & cutlery should be clean and put away neatly.
Empty the dishwasher.
Close all windows and sky lights.
Switch off all lights
If any of the following are not done there will be deduction of €50 plus €20 per hour for any extra staff required to complete any of the above tasks.
4. Communication between you and us
All communication and correspondence will be made between us and the leader of the group only who will be identified by you at the time of booking. It is then up to the party leader to pass on any relevant information to other members of your group and to ensure that all members of your group are sufficiently insured.
5. Price
All our holidays advertised on the website or otherwise are subject to availability and the price on the day of booking.
We sell our holidays in Euros. At the time of booking we will provide you with a quotation in euros and an indicative pound sterling price based on the then current exchange rate. Where you pay the deposit or final payments after the date on which those quotes are given the pound sterling price indicated may be subject to change with currency fluctuations. To fix the price in pounds, as indicated (dependent on the actual rate your bank charges), you can pay your final balance at the time of making a reservation.
The prices shown or given are per person per week (unless otherwise indicated) and are based on two to six people sharing a standard room.
A single supplement of up to 100% may be charged for any empty bed within a room, the reason for imposing such a supplement is because our contract is based on a price per room while our holidays are sold per person.
6. Your holiday
6.1. Catered Bookings
The services that form part of your holiday will be provided either directly by us or by independently contracted suppliers.
Unless stated otherwise the price of your holiday will include accommodation at the chalet named in your booking confirmation email; breakfast and afternoon tea on 7 days; dinner on 6 evenings with complimentary wine (for Val d’Isere Chalets this will be 5 evenings); all local resort taxes and Value Added Tax. Not included in the price of your holiday is: dinner on your chalet staff’s day off; your transport to and from the resort; flights, lift passes, and any equipment hire (although passes can be arranged for collection upon arrival, and we can assist you with your equipment hire at a Chalet Chardons discounted rate); and winter holiday insurance.
6.2. Self-Catered Bookings
The services that form part of your holiday will be provided either directly by us or by independently contracted suppliers.
Unless stated otherwise the price of your holiday will include: Sole Occupancy of the chalet named in your booking confirmation email; Bed Linen; Two Towels per guest; Start & End Stay Cleaning Service; In resort guest services team; daily Hot Tub and Sauna checks (if applicable); on call maintenance team; Welcome hamper with variety of local products and freshly baked cake; Cooking Utensils, Crockery, and Cutlery; all local resort taxes and Value Added Tax.
The following additional services can be arranged at any time throughout your stay:
Additional Cleaning service – €20 per hour.
Additional Linen & Towels – €25 per bed set.
Not included in the price of your holiday is: your transport to and from the resort; flights, lift passes and any equipment hire (although passes can be arranged for collection upon arrival, and we can assist you with your equipment hire at a Chalet Chardons discounted rate); and winter holiday insurance.
7. Accommodation
The number of people permitted to stay in your accommodation is strictly limited to the number of beds booked as set out on the booking confirmation email. Subletting, sharing, or assignment is not allowed, although prior to arrival changes may be able to be made by contacting us.
8. Dietary Requirements
Please let us know when booking if members of your group have any special dietary requirements. Subject to local availability of ingredients, our chefs will endeavour to meet all dietary requirements as much as possible. You recognize that in extreme circumstances, we may be unable to provide a 100% satisfactory food service. We ask that to help your leader you bring all the supplements that your party may need. When you arrive, be sure to discuss your specific needs with your cottage host or chef.
In the case of severe allergies, while we will always take measures when required by a customer with allergies to avoid cross-contamination, we cannot 100% ensure the prevention of any cross-contamination in our kitchens, and customers suffering from such allergies must recognize that they stay in our chalets at their own risk. Chardons Ltd cannot accept any liability for damage caused in the event of cross-contamination.
9. Insurance
It is an imperative condition of your booking agreement with us that you and your party members have adequate travel insurance, from a reputable provider, offering coverage for (but not limited to):
Emergency medical expenses, including, among other costs; mountain rescue, ambulance costs and repatriation.
Cancellation of your trip or restriction (shortening your trip). *
Closure of the resort due to a case of force majeure. *
Personal liability to include, among other liabilities; damage caused by your negligence to the property in which you are staying and cannot include a clause that limits actions taken against a travel companion other than the family.
Loss or damage to rented equipment.
Travel and transfer delays (to and from abroad) that must include, among other things, costs; additional costs incurred in the event of a delay beyond your control.
If you, a member of your household or a travel companion who is part of your group, have a positive result for Covid-19 within 14 days of your travel date, preventing you from travelling.
The policy should include additional activities that you are likely to do, especially off-piste skiing with or without a guide (it is possible to ski off-piste inadvertently).
We will not accept any liability of any kind for the loss or damage suffered by any of your party who travel and stay with us because they do not have adequate insurance.
You acknowledge that all modes of travel to and from our resort (including, but not limited to, our partner travel companies) may be subject to delays or cancellations and furthermore you accept that we are not responsible for such travel delays or cancellations.
*We understand that many insurance policies will now exclude cancellations related to Covid-19. We have therefore provided additional ‘flexible’ booking conditions in these Terms and Conditions to cover the situation, if you are unable to complete your holiday booking in specific circumstances related to a resurgence of Covid-19. For more details on the exact terms that will apply in a Covid-19 situation, please see article 11 below.
10. Covid-19 Flexible Booking terms
If, due to Covid-19 related issues, any of the following circumstances arise (for both catered and self-catered bookings):
The French Government, or the Government in your home country you are travelling from (being the Foreign Commonwealth Office in the UK), puts in place governmental advice affecting either the whole of your home country or the local region that you live in, advising against all but essential travel to the whole of France (and including Switzerland if you have a flight booked via Geneva) and is applicable to all the residents of that country or region you live in and that such advice covers your departure date.
The French Government closes all French borders or the one that you are entering France via.
The Tignes and Val d’Isere ski resort is closed in its entirety during your dates booked, or the majority of the days during the duration of your booking, due to safeguarding measures implemented locally for the prevention of the spread of Covid-19.
A further lockdown is implemented across the whole of France, or locally affecting Tignes and Val d’Isere and preventing the ski lifts from opening, and this lockdown applies during your dates booked.
The French Government has introduced quarantine measures for travellers from your home country for 48 hours or longer on your arrival in France. This does not include a quarantine period due to a positive Covid test result.
The Government in your home country you are travelling from introduces quarantine measures for 10 days or longer applicable on your return from France and these measures apply to your whole party during your dates booked. This does not include a quarantine period on return due to a positive Covid test.
You will be entitled to choose between one of the following cancellation policy options:
Receive a refund in full for any holiday not taken minus the deposit paid of €150 euros per person for catered bookings and 20% of the value of the reservation for self-catered bookings.
Defer your booking with no deductions, along with all monies paid for accommodation up until that date, to a future date within a 12-month period. The new booking will be subject to the price and availability of the new desired dates.
Opt for the full balance of your booking, including the full deposit with no deductions, to be transferred as a refund credit note, which can then at any point be used towards a new booking within 36 months of your original booking. For our Refund Credit Note Terms please see clause 30.
All payments for Ski Hire and Lift Passes made directly to us will be refunded 100% with no deductions up until your arrival date in resort. You have the right to cancel either of these services for any reason up until this point and will receive a full cash refund for amounts paid.
These ‘flexible’ Covid conditions will only apply if strictly related to the Covid-19 pandemic over your dates booked and we will require proof from a Government website demonstrating such measures listed above are in place triggering these cancellation rights, and where necessary proof of your residency in the home country effected, before we are able to process your refund and/or refund credit note due.
To qualify for these refunds, you must cancel your booking (by emailing us on info@chaletchardons.com) at least 7 days prior to your arrival date, confirming one or more of the above Covid-19 measures is in place at that time (and current advice must support the fact that such measures will continue to be in place during your dates booked and are not planned to be withdrawn before your arrival).
If any of the above measures only come into force within 7 days of your arrival, then you can cancel your booking and be entitled to the above same cancellation policy if you cancel within 48 hours of such measures being introduced. You can cancel the day before your arrival if the measures come into force within 48 hours of your arrival.
Please note:
If any of the above Government restrictions or quarantine measures come into place mid-way through your stay and you have to leave, it will not be possible for Chardons Ltd to refund or give a credit for any part of your holiday cost. If you wish to make a claim on your travel insurance, then we will supply any documentation you need.
If you decide that you do not want to come once the balance payment has been made but there are no official Covid related Government restrictions in place triggering the above rights of cancellation, you will be cancelling your booking and no refund or credit will be given.
It is the responsibility of all the members of the party to ensure they comply with travel regulations enforced by both the country of origin and France, e.g. complying with vaccine passport, testing etc. If a member of the group fails to do so and is unable to travel then the Covid-19 cancellation policy does not apply.
By way of explanation, we have reduced the non-refundable deposit to the minimum amount we feel is possible to contribute towards those local expenses we will have incurred prior to your arrival in resort, that we will be unable to later recover in the event of a cancellation.
11. Changes or cancellations made by you (not covered by the Covid-19 clause above)
If you cancel your holiday for any reason, other than when Covid-19 circumstances arise as listed above in clause 10, the cancellation charges below are payable from the date we are informed of your cancellation. These are calculated to cover the cost of processing your cancellation and to compensate us for the risk we take that we may not be able to resell your holiday.
Period before departure within which written notification of cancellation is received by us the cancellation charge will be:
More than 10 weeks = Deposit
Between 10 and 6 weeks = 50%
Less than 6 weeks = 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Your identified party leader is responsible for paying this charge and you acknowledge that he or she is responsible to your party for accounting to you.
If any alteration to your booking changes your party’s qualifications, meaning you would no longer be entitled to a free place (for example), you may lose your group discount altogether and the remaining group members may be required to pay any under occupancy charges.
All payments for Ski Hire and Lift Passes paid directly to us will be refunded 100% with no deductions up until your arrival date in resort. You have the right to cancel any of these services, for any reason, up until this point and will receive a full refund for amounts paid.
12. Alterations by Us (not covered by the Covid-19 clause above)
Our holidays are planned far in advance therefore it is sometimes necessary or prudent for us or our landlords to make changes (for example to a particular room in a chalet) either before or after the holiday contract is made and we reserve the right to do so. Occasionally it is necessary or prudent for us or our landlords to make major changes to the extent that your intended accommodation may not be available. Unless any changes made are major changes or your holiday is cancelled you agree that you are not entitled to compensation.
If, apart from when the circumstances fall within the provisions of the ‘Covid-19’ clause above and in which case the provisions of the ‘Covid-19’ clause 10 will prevail, a cancellation or major change is notified to you by us, we will endeavour to automatically offer you a substitute holiday which in our sole discretion is of at least equivalent standard and in such circumstances you will not have the right to cancel nor will you be entitled to a refund.
If a holiday of equivalent standard cannot be offered to you, you may accept a holiday of a lower standard plus the difference in price between the original holiday and that offered as an alternative or you have the right to withdraw from the contract and receive a refund of all sums paid by you in respect of the holiday. For the avoidance of doubt no compensation is offered to you in such circumstances nor will it be payable by us.
Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe and operate within French laws. Wherever we can, we will let you know about this in advance, but sometimes it might be at very short notice. We will not be able to provide you with any compensation in respect of such changes. In such circumstances if you wish to cancel you will not be entitled to a refund.
There are no circumstances (including our negligence) in which we are liable for any consequential losses whatsoever such as (but not limited to) losses of holiday entitlement, loss of earnings, or the cost of inward flights or other transport or activity arrangements.
If you book your holiday and a booking confirmation is sent, we will not retrospectively refund you if we subsequently alter our prices on advertising a special offer.
To clarify, in the event we are unable to perform our contractual obligations due to circumstances amounting to force majeure (see below – ‘Events Beyond Our Control’ section), this will not be regarded as an alteration by us and we will not be liable to pay any losses, damages, costs or expenses incurred by you as a result of any such change or non-performance of our contractual obligation, nor will you be entitled to a refund. You are reminded to take out adequate travel insurance to cover such eventualities.
13. Brexit, the Transition Period, and the Potential Impact on Your Booking
It is possible from the time of making your booking until you travel that elements of your holiday booked through us may be impacted by the UK ceasing to be a member state of the European Union (“Brexit”).
The introduction of new laws, or existing laws ceasing to apply, due to Brexit, may restrict or prevent our ability to provide some elements of your holiday. This could include a potential inability for us to rely on the free movement of workers and, in particular, the Posted Workers Directive to employ resort staff (namely Managers/Reps, Chalet Chefs/Hosts) in France.
In the event that changes in the law due to Brexit prevent us from providing certain services that make up your holiday, we will endeavour to provide suitable alternative products and services. Should this prove impossible we will offer a partial refund for specific elements of your arrangements that we are unable to provide.
Provided that we seek reasonable alternative products and services or reimburse any products or services that we are unable to provide, we shall have no further liability to you for non-delivery of certain aspects of your holiday or booked arrangements as a result of Brexit.
However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
It should also be noted that Brexit may also have an impact on your ability to travel and to take part in your booked arrangements. This could include, but is not limited to, the need to acquire a visa to visit your destination country or the need to purchase additional insurance or to apply for a new UK EHIC or GHIC card to meet your needs if your European Health Insurance scheme (EHIC) expires. Any new obligations imposed on you as a result of Brexit are entirely your responsibility.
For the avoidance of doubt, it remains at all times your responsibility to comply with any additional obligations that may be imposed on you as a result of Brexit, in order to take part in your chosen arrangements.
If there is an inconsistency between the provisions of this clause and any other provision of this agreement, the provisions of this clause shall prevail.
14. Check-In/Check-Out
Rooms will be available to you after 16:00 on the date of arrival and we ask that they be vacated by 09.00 on the date of departure. We will request confirmation of your time of arrival at the time your final payment is settled. Our chalets will be manned until 22:00 on changeover day, so please ensure we are clearly advised well in advance if you are due to arrive after 22:00 so that we can make arrangements for your check-in.
If you are arriving after 09:00 but before 16:00 we can store your luggage in the chalet if you are keen to make the most of the quiet changeover day on the slopes. We will also endeavour to arrange your ski passes and discounted equipment hire as soon as practical.
Please note, due to extra safeguarding measures and cleaning requirements needed next season to restrict the potential spread of Covid-19, we cannot guarantee the chalets will be ready until 16:00 on the day of your arrival. If your chalet is ready in advance of this time, you are welcome to check-in earlier.
15. Discounts for children
As detailed on our website, children 12 years of age and under will be eligible for a discount.
16. Lift Passes and Discounted Ski/Snowboard Hire
In partnership with our suppliers, we are pleased to be able to offer you lift passes for collection upon arrival and discounted ski/snowboard hire. Such extras can be booked and purchased at any time 24 hours after your accommodation booking deposit has been paid and your booking confirmed.
You should note that the contract in such circumstances is between you and the third-party supplier on that suppliers’ terms and conditions. We are not a party to that contract and cannot make nor will we be liable for making any refunds on any costs incurred nor for any other loss or damage incurred by you or your party for any reason whatsoever.
You should therefore ensure that your travel insurance is adequate to cover any losses you may incur as a result of circumstances beyond the third party suppliers’ control, including, but not limited to, bad weather resulting in closed lifts.
All payments for Ski Hire and Lift Passes paid directly to us will be refunded 100% with no deductions up until your arrival date in resort. You have the right to cancel any of these services, for any reason, up until this point and will receive a full refund for amounts paid.
17. Accurate description
We endeavour to ensure that all the information and prices displayed on our website are accurate. However, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.
18. Internet access
In many mountain resorts, signal strength is limited throughout the resort, not just in individual properties. Speeds are not as we are used to in most urban environments in the UK. Where advertised, our chalets are equipped with free Wi-Fi, however we cannot guarantee a continuous and uninterrupted internet connection as this is outside of our control. You will not be advised in advance if this facility is removed and we cannot offer refunds or compensation if the internet is down or the Wi-Fi is not available for any reason. Please note the Wi-Fi provided is not sufficient for streaming or downloading documents and files.
19. Smoking
All our chalets and premises are non-smoking including the bedrooms, bathrooms, and in the hot tubs, but guests are permitted to smoke on the balconies.
20. Your behaviour
Please remember that you can stay in shared accommodation with others who are also on their winter vacation (this includes our staff). We reserve the right, in our reasonable opinion, to refuse to accept you as a customer or to continue to deal with you if your behaviour affects or threatens in any way our other customers, or is threatening, disruptive or abusive to our staff (this includes in writing and over the phone)
21. Chalet Staff
Like you, our chalet staff are here to enjoy the snow, and they will look after you to the best of their abilities during your stay with us, but please remember they are not full time professional staff.
Staff in chalets have at least one day off per week. On this day, breakfast and afternoon tea will be laid out for you, but an evening meal will not be served. Our staff will be pleased to make restaurant recommendations and given notice they will also be able to arrange a reservation for you.
22. Lost Property
Whilst we will do everything possible to help you locate your lost property, we cannot guarantee to find it. If (after your departure) we are able to locate your lost property and arrange for its return to you, we will ask that you pay the costs of doing so in advance. Where transit is arranged by us, we cannot be held responsible for loss of or damage to your lost property whilst in transit.
23. Complaints
We want you to have the best holiday possible but occasionally, despite our greatest efforts, even the best-laid plans can go wrong. In the unlikely event of something being not to your liking, our wish is to resolve it as quickly and amicably as possible and therefore we ask that you advise the resort manager at Chalet Chardons about any issue you may have immediately. We have found that problems are most often and most easily resolved on the spot. Failing to notify us immediately may affect your rights under this contract, as we will have been deprived of the opportunity to investigate and rectify your issue at the time of its occurrence.
We do not automatically follow up a report made to us on site, as in most cases these are resolved. However, if you are still dissatisfied, we ask that you write to us within 28 days of your departure date to clare@chaletchardons.com with full details and where necessary evidence of your complaint.
24. Early/Late Season
At the beginning and/or end of the season, some facilities in resort such as lifts, shuttle bus services, saunas, ice rinks, and swimming pools may not be operational, due to many differing factors. Resorts may also be undertaking building works at this time, and often we are not made aware of their start and finish times. Such providers often make decisions on the spot without informing us. However, where we do know of any change of this kind we will do our utmost to let you know as soon as possible.
25. Passports and Visas
Your specific passport and visa requirements, and any other immigration requirements, are your responsibility and you should confirm these with the relevant embassies/consulates before travel and possibly before booking. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please bear in mind requirements could change after Brexit and during the transition period, it is your responsibility to ensure you have the necessary documentation to fulfil your booking with us.
26. Your safety
The safety and well-being of our guests is of paramount importance to us. All our properties are required to meet local regulations and we continually strive to improve hygiene and safety standards in all our chalets. Please note that even in European countries, regulations may not match those in the UK, which are some of the most stringent in the world. In ski resorts particularly, many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourself with your accommodation, safety procedures and location of fire extinguishers immediately on arrival.
27. Your Health Requirements
If your EHIC (European Health Insurance Card) has expired since 1st January 2021, then you should obtain a GHIC (Global Health Insurance Card) by visiting https://www.ghic.org.uk/Internet/startApplication.do prior to arrival (certain people will be eligible to receiving a new UK EHIC card). This will allow you to receive reciprocal UK health benefits in France.
In the event of illness during your holiday it is your responsibility to pay all doctor’s fees, hospital expenses and repatriation expenses and we shall not be liable for any refund, either partial or total, of costs incurred by you. While the existence of the EHIC and GHIC schemes is not an alternative to obtaining adequate travel insurance, the alterations made to the schemes after Brexit may mean that a greater level of travel insurance is required and so you should take this into account when purchasing travel insurance for you and your party.
All guests are reminded that they are required to hold valid winter sports holiday insurance for their stay.
28. Your data protection
We are committed to protecting your privacy. We may disclose details such as your name, contact details, travel preferences and special needs or diets that you have supplied to us in relation to you and your traveling companions to our suppliers for the purposes of providing you with our or their services. Only the information necessary for these purposes will be supplied to them. We do not provide any information or our mailing list to any other company.
Please note that security regulations may require us to provide government agencies access to data you disclose to us.
29. Events out of our control
In circumstances where the performance or prompt performance of our contractual obligations is prevented by strikes, riots, political unrest, hostilities, war, terrorist activity and its consequences or the threat of such activity, the act of any government or other national or local authority, industrial disputes, fire, flood, tornadoes, hurricanes, avalanches, natural or nuclear disasters, pandemics, epidemics, technical problems with accommodation, transportation problems, airport/port closures, adverse weather conditions or any other event beyond our or our third party suppliers’ immediate control, we will not be liable to you for any loss, damage, costs or expenses incurred by you or your party.
We understand many insurance policies will now exclude Covid-19 related cancellations. We have therefore provided additional ‘flexible’ booking conditions within these Terms & Conditions to cover the situation should you not be able to fulfil your holiday booking in specific circumstances relating to a resurgence of Covid-19. For further details of the exact terms that will apply in a Covid-19 situation, please see clause 10 above.
You are reminded to take out adequate travel insurance to cover such eventualities.
30. Refund Credit Note Terms
The following terms will apply to any refund credit notes issued by us:
Refund credit notes will be valid for 36 months from date of issue (referred to below as the validity period).
The value of the refund credit note will be deducted from the total value of your new booking with us. The remaining balance, if any, must be paid by you as per our normal Terms of Booking applicable at the time your new booking is made as detailed on our website which your new booking will be subject to.
If there is any credit remaining after the redemption of the refund credit note, this can be used to pay for future bookings, provided these are still within the refund credit note validity period. Using part of the refund credit note will not change the original refund credit note validity period, unless expressly agreed by us in writing.
Any balance that remains on the refund credit note after the refund credit note validity period has ended will no longer be available for use, unless otherwise agreed by us in writing.
Credit notes may only be redeemed against the cost of accommodation, and cannot be used to pay for extras, such as ski passes and equipment rental.
All refund credit notes are non-refundable.
Refund credit notes may not be redeemed or transferred for cash at any time.
We reserve the right to refuse redemption of refund credit notes and request alternative forms of payment if a refund credit note is fraudulently obtained or used.
As soon as a refund credit note is redeemed towards a booking it is classed as a balance payment and is subject to our normal terms and conditions of booking. Therefore, if the new booking towards which the credit note was redeemed is cancelled under circumstances which do not entitle a credit note or refund to be issued, then this value will be lost.
31. Legal
We do not make guarantees and/or representations, express or implied, as to the accuracy or validity of the information contained on our website. We also do not make guarantees and/or representations as to the nature or standard or otherwise of the services offered on or through this site. We do not accept responsibility for an indirect or consequential loss of any kind in the contract, misdemeanour or otherwise resulting from:
Your use or dependence on any content available on or via this site
Any lack of access or delay in access to this site
Performance or non-performance of all services by us.
Our liability for direct loss (except for personal injury or death) will be limited to a maximum of the price of the product or service to which the claim relates. If any of the aforementioned limitations and exclusions, in whole or in part, are found to be illegal, null or void or for any other unworkable reason, this exclusion or part of it is considered to be separable and does not affect the validity or applicability of the other exclusions or parts of it in question.
CHALET BIVOUAC
Cozy Rustic Chalet
100
5 bedrooms
Chalet Bivouac is a traditional, high-quality chalet in central Val d’Isère in a prime location in the beautiful & peaceful old village but only 2 minutes from the resort centre and one minute’s walk from the ski lifts. Its has an alpine wooden sauna for après-ski relaxation and a spacious and well-appointed living area with a log fire. UK Freeview, DVD player, games console and Wi-Fi facilities in the shared living space. Convenient ski storage area with boot warmers.
The chalet has 5 comfortably furnished bedrooms 4 with Kingsize beds and 1 with Double, three of the rooms have mezzanine floors offering additional beds for groups of up to four people (please note that mezzanine levels are not suitable for young children). All rooms are en-suite.
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Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
OF SKI LIFT PASSES AND ACTIVITIES
S.T.G.M. (Société des Téléphériques de la Grande Motte) The Grand Motte Cable Car Company
Public limited company with capital of € 3,240,000.00
SIREN (French company code) 076 920 024 - RCS (Company Trade Register): CHAMBERY
Registered office: Gare de la Grande Motte – Lieudit Val Claret – 73320 TIGNES – FRANCE
Postal address: Gare de la Grande Motte – BP 53-73 321 - TIGNES Cedex- FRANCE
Intra-community VAT no.: FR 91 076 920 024
Telephone no.: +33(0)4 79 06 60 00
E-mail: stgm@compagniedesalpes.fr
Registered with ORIAS as an Intermediary Insurance Agent under the number 17007382 (www.orias.fr),
Insured for professional liability under the conditions provided in Article L220-1 of the Insurance Code with Allianz IARD– 1, cours
Michelet – CS 30051 – 92076 Paris La Défense Cedex, FRANCE,
Operator of the TIGNES ski area,
Hereinafter referred to as the “Operator”.
ARTICLE 1. GENERAL INFORMATION
These general conditions apply specifically, without restriction
or reservation, to all ski lift passes (hereinafter referred to as
"Pass(es)") sold by the Grande Motte Cable Car Company
(Société des Téléphériques de la Grande Motte or STGM),
providing access to the Tignes and/or Tignes & Val d'Isère ski
area (area linked to the Val d'Isère ski area) and all
recreational and/or athletic activities (hereinafter referred to
as “Activities”) sold by the Seller, other than the sale of
Passes.
The present general terms and conditions are applicable for
all Passes sold by the Grande Motte Cable Car Company
from 14 October 2020.
These general terms and conditions are supplemented by the
General Terms and Conditions of Use of Passes and
Activities. Online purchases (website or tablets) are
supplemented by the Specific Terms and Conditions of Online
Sales posted at the corresponding sales channel.
Should any provision herein be found lacking, it shall be
considered governed by the applicable practices in the ski lift
industry and for companies whose registered office is located
in France.
Acquiring a Pass and/or purchasing an Activity implies that
the individual (hereinafter referred to as “Client(s)”) has full
knowledge of and accepts all the present general terms
and conditions without prejudice to usual methods of
recourse.
These conditions concern exclusively natural persons
identified as consumers, as defined by the preliminary article
of the Consumer Code.
The Client acknowledges all responsibility to remain informed
on the Passes, and, if applicable, the Activities, their proposed
prices, and to select the most suitable option(s). Under no
circumstance shall the Seller be held liable for the Client’s
choice(s).
These general conditions of sale may be subject to
subsequent modifications; the version applicable to the
purchase of the Client shall be the version in force on the day
of entering into the contract.
Reminder: The Pass is strictly personal and nontransferable, except for the Pass that corresponds to the
shortest duration on the price list. It is thus the
responsibility of the User to conserve his Pass so that it may
not be used by a third party.
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ARTICLE 2. GENERAL TERMS AND CONDITIONS OF
SALE OF PASSES
Article 2.1. Description of Passes
These general conditions apply specifically, without restriction
or reservation, to all Passes sold by the Grande Motte Cable
Car Company, namely:
- At resort points of sale (except Chalet Luge).
- On skibadge automated machines and/or tablets
available at certain points of sale.
- At www.skipass-tignes.com.
The duration of a Pass expressed in days implies
“consecutive days” of a dated period.
Possibly available for purchase: “Non-consecutive days
Passes”. Their period of validity is defined on the price lists
posted at points of sale.
IMPORTANT: Each issuance of a Pass results in a “proof of
purchase”, on which appear the category (adult, child, etc.),
the validity date limit, the Keycard number of the Pass and
any insurance subscription.
This “proof of purchase” must imperatively be kept by the
Client, who must be able to present it in original version to the
Seller in case of inspection or specific circumstances (e.g.
emergency, loss or theft of Pass, complaint).
Article 2.2. Physical medium of passes
The Pass is issued on a Physical medium (hereinafter referred
to as “Keycard”) that mentions its number, called a
“rechargeable card number”, encoded with the lift pass and a
proof of purchase.
The card is rechargeable and reusable once or several times
within the limit of three (3) years.
The Keycard incorporates a chip on which the Pass is
encoded or loaded, providing access to one of the ski areas
referred to above, and issued free of charge by the Seller
when ordering Passes (from points of sale, skibadge
machines, at www.skipass-tignes.com, and on tablets
available at certain points of sale), excluding "season"
Passes.
The rechargeable card associated with “season” Passes is
billed at a price of ten (10) euros including tax and is valid for
three (3) years.
No new lift pass can be registered until the lift pass originally
encoded on the Keycard has not been fully used up. Failing
this, the initial lift pass will be irretrievably cancelled, and the
Client cannot claim any compensation. Only registering for an
extension of the ski area will remain possible.
The titleholder of a Keycard can benefit from no discount on
the price of Passes in the event of recharging at a point of sale
or online.
2.2.2. The Pass’Tignes card
This loyalty programme membership card is no longer offered
for sale. The Seller will put an end to the loyalty programme
associated with this card on the expiration date of the card in
the possession of the Client, meaning, at the latest, on 1st
September 2020. The operating procedures of this
programme can be found on the website www.skipasstignes.com.
This card also serves as a physical medium for rechargeable
Passes, within the limit of three (3) years from 1st September
of its year of issue.
However, the price advantages granted during the purchase
of the Passes, as provided for by the Pass’Tignes loyalty
programme, are only accessible on the Website to holders of
a valid card. This card is strictly personal and nontransferable.
Article 2.3 Photograph of the client
The sale of any type of (i) “season” Pass (ii) “free” Pass of a
duration of two (2) days or more, is subject to submitting or
taking a recent identification photo, displaying the frontal view
of the Client’s face, without sunglasses nor head covering.
This photograph will be kept by the Seller in the computer
ticketing system to facilitate any possible recharging or
reissuing of the Pass, on the condition that the Client has
given consent (see “Protection of Personal Data” below).
Article 2.4. Modes of use of skibadge automated
machines
Automated skibadge machines allow the purchase and/or
recharging of only the Passes mentioned on these skibadge
machines and are made available to Clients at certain points
of sale. Payment can only be made by bank card or credit card
(Visa, Mastercard) via an automatic payment terminal.
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Article 2.5. Interruption of ski lift operation
In the event of an interruption of the operation of the ski lifts due to force majeure, see the procedures defined in Article 4.4 below.
2.5.1. During SUMMER, AUTUMN, PREMIERE (“AVANT-PREMIERE”) or LAST WEEK PERIODS
2.5.1.1. If the Client is the titleholder of an "afternoon" or "1 day" Pass
The Seller offers reduced rates on “afternoon” or “1-day” passes in the Tignes + Val d'Isère area (or the Tignes area for the Summer
and Autumn periods) in the event of bad weather or snow conditions that have a significant impact on the opening conditions of the
ski lifts. (See the conditions at points of sale).
If the pass was purchased in advance at the public rate, the Client may request compensation, in accordance with the terms defined
in article 2.5.3 below.
2.5.1.2. If the Client is the titleholder of a "stay" Pass (= 2 to 15 days Pass + Freedom Pass, excluding "season"
Passes and non-consecutive day Passes)
✓ Compensation thresholds
Only an interruption of at least one day AND more than seventy-five percent (75%) of the ski lifts (Percentage calculated based
on the Ski Lift Power (SLP) corresponding to the theoretical flow (in number of skiers/hour) x height) to which the Pass provides
access may result in compensation for damage incurred by the Client, titleholder of a “stay” Pass.
The list of ski lifts indicating their SLP is displayed at the Seller's points of sale.
✓ Compensation methods
Once the aforementioned compensation thresholds have been reached, compensation is determined according to the number of
days during which the Client could not use his Pass due to the interruption of service.
The last day taken into consideration, in all cases, shall be the day on which the validity of the Pass concerned expires.
This Client may choose compensation among the options listed below. (This choice is irrevocable and cannot be contested for any
reason whatsoever):
1. Extension of the period of validity of the Pass concerned by issuing a new Pass, of the same type and for a duration
equal to the number of compensable days as defined above (which shall begin on the day after the expiration date of the
initial Pass, or the first day of resumption of service, if later than this date).
2. Receipt of a credit voucher, valid until the end of the winter season following the ongoing Season (S+1). This credit is
non-transferable. The amount of the credit voucher is calculated according to point 3 below.
3. Refund, calculated in proportion to the number of days of interruption of the ski lifts.
For example, in the case of an interruption of more than seventy-five percent (75%) of the ski lifts as defined above for three
(3) days, a Client, titleholder of a six (6) days Pass, will be reimbursed 3/6ths of the purchase price of his Pass.
2.5.2. EXCLUSIVELY during the WINTER PERIOD
2.5.2.1. If the Client is the titleholder of an "afternoon" or "1 day" Pass
The Seller offers reduced rates on "afternoon" or "1 day" Passes of the ski area of Tignes + Val d'Isère in the event of bad weather
and snow conditions that have a significant impact on the opening conditions of the ski lifts. (See the conditions at points of sale).
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If the pass was purchased in advance at the public rate, the Client may request compensation, in accordance with the terms defined
in Article 2.5.3 below.
2.5.2.2. If the Client is the titleholder of a "stay" Pass (=2 to 15 days Pass + Freedom Pass, excluding "season"
Passes and non-consecutive day Passes)
✓ Compensation thresholds
Only an interruption of more than four consecutive hours of one or more of the four Essential Ski Lifts of the Tignes ski
area, namely the TC Brevières gondola, the TC Tovière gondola, the TSD Tichot chairlift and the TSD Paquis chairlift
(hereinafter referred to collectively as “Essential Ski Lifts”) may result in compensation for damage incurred by the Client,
titleholder of a “stay” Pass.
An interruption of all or part of the Essential Ski Lifts of more than four consecutive hours on the same day is equivalent
to one day of interruption.
✓ Compensation methods
Once the aforementioned compensation thresholds have been reached, compensation is determined according to the number of
days during which the Client could not use his Pass due to the interruption of service.
The last day taken into consideration, in all cases, shall be the day on which the validity of the Pass concerned expires.
This Client may choose compensation among the options listed below. (This choice is irrevocable and cannot be contested for any
reason whatsoever):
1. Extension of the period of validity of the Pass concerned by issuance of a new Pass, of the same type and for a duration
equal to the number of compensable days as defined above (which shall begin on the day after the expiration date of the
initial Pass, or the first day of resumption of service, if later than this date).
2. Receipt of a credit voucher, valid until the end of the winter season following the ongoing Season (S+1). This credit is
non-transferable. The amount of the credit voucher is calculated according to point 3 below.
3. Refund, whose amount is defined based on the table below:
LIST OF ESSENTIAL
SKI LIFTS
NUMBER OF ESSENTIAL SKI LIFTS
INTERRUPTED
REFUND RATE
ON THE VALUE OF THE
DAY PURCHASED*
4 ESSENTIAL SKI LIFTS:
TICHOT
PAQUIS
TC TOVIERE
TC BREVIERES
4 100%
2 OR 3 60% OF THE VALUE OF
THE DAY PURCHASED
1
50% OF THE VALUE OF
THE DAY PURCHASED
*Value of the day purchased = This value is obtained by dividing the purchase price of the Pass of the Client by the number of days
of validity of the Pass in question (Ex: for a “6 days” Pass, priced at € 315, the value of the day purchased is 315 divided by 6 = €
52.50).
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Examples of refunds:
TYPE OF
PASS
PURCHASE
PRICE
VALUE OF
THE DAY
PURCHASED
RATE and AMOUNT OF REFUND
1 day of
interruption of
4 Essential Ski
Lifts
1 day of
interruption of
2 or 3
Essential Ski
Lifts
1 day of
interruption of
1 Essential Ski
Lift
2 DAYS € 110.00 € 55.00 100% = € 55.00 60% = € 33.00 50% = € 27.50
6 DAYS € 315.00 € 52.50 100% = € 52.50 60% = € 31.50 50% = € 26.25
14 DAYS € 644.00 € 46.00 100% = € 46.00 60% = € 27.60 50% = € 23.00
2.5.3. Common provisions: Compensation procedure
No compensation can be granted before the expiration date of the Pass concerned.
The Client cannot claim any sum or service exceeding the compensation chosen.
The request for compensation, accompanied by the supporting documents (scan of the Pass and proof of purchase), must be filed
on the Internet at the address www.ticketoski.fr/reclamations/fr/tignes or sent by mail to the Seller, in accordance with the terms
defined in Article 4.3 below.
For an extension request, the original of the Pass and the proof of purchase must be presented at the point of sale. Reminder: In the
event of an online purchase, the proof of purchase corresponds to the order confirmation e-mail.
Compensation will be made no later than four (4) months following receipt of all the documents relating to the claim for compensation.
NB: Only the Passes which were acquired from and paid for directly by the Client to the Seller may result in compensation.
In all other cases, the Client must refer to the general conditions of sale of the entity that sold the Client the Pass.
Article 2.6. Refunds
If Passes issued are unused or not fully consumed either due
to the interruption of the ski lifts as defined in Article 2.5 above,
or due to the closure of the ski lifts as a result of force majeure
as set out in Article 4.4 below, the Passes will be refunded or
exchanged by the Seller, who will apply the modalities defined
in these articles herein.
In other cases where the issued Passes are not used
(exclusively), these will be deferred within eight (8) days of
their start date of validity and assigned a new start date of
validity within these same eight (8) days, upon presentation of
the Pass and its original Proof of purchase at a Point of Sale,
and provided that the new Pass is of equal or greater duration
and price.
If the new Pass has a higher price than the unused and
deferred Pass, the Client shall pay the difference.
If applicable, the unused Passes can be refunded following a
complaint, if the complaint fulfils the conditions defined in
Article 4.3.
In the event that the Passes are used, even partially, they will
not be postponed to a later date, refunded or exchanged.
It is possible to cover this type of risk with specific insurance,
also covering rescue costs in the event of an accident on the
ski slopes or ski lifts. All information regarding this mattermust
be requested at the points of sale.
ARTICLE 3. GENERAL TERMS AND CONDITIONS OF
SALE OF ACTIVITIES
Article 3.1. Description of Activities and points of sale
These general conditions apply specifically, without restriction
or reservation, to any purchase of an Activity sold by the
Grande Motte Cable Car Company, namely:
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- The “Pala’fou Toboggan run” activity, sold during
the winter season at all points of sale (including the
point of sale of the luge chalet).
- The "Terrace Access Altitude Experiences" activity,
sold during the summer season at the Grande Motte
point of sale.
- The "Audio guide" activity (free when purchasing
the "Terrace Access Altitude Experiences" activity)
sold during the summer season at the Grande Motte
point of sale. It is specified that picking-up the Audio
guide and the instructions for use are done at the
verification point of access to the funicular, in
exchange for the proof of purchase, and subject to
submitting a valid proof of identity (passport, identity
card, etc.). The return of the Audio guide is the
responsibility of the Client and must be done prior to
the closing of the funicular.
The activities are dated and sold only on site.
Each purchase of an Activity results in a proof of purchase
mentioning the type of Activity and its validity date. The proof
of purchase of the "Pala’fou Toboggan run" Activity also
contains the Keycard number charged on it, and any "Carré
Neige" insurance reference number.
NB: Please note that the Client can only benefit from the
Activities provided that he has a valid Pass allowing him to
access the ski lift concerned.
Article 3.3. Physical medium of Activities
The "Pala’fou Toboggan run" activity is delivered on a free,
specific medium (separate from the Keycard of Passes),
mentioning its number, called the "Keycard number", which is
rechargeable and reusable.
The card is rechargeable and reusable once or several times,
within the limit of three (3) years.
The "Terrace Access Altitude Experiences" and "Audio guide"
Activities are issued on a free and disposable physical
medium (paper ticket) that serves as the proof of purchase.
The ticket is to be presented to the controller when accessing
the "Terrace Access Altitude Experiences" Activity and/or can
be exchanged to receive the "Audio guide".
Article 3.4. Refunds
The Activities that are not used or not completely used up on
the date indicated on the order confirmation will be lost and
will not be exchanged or refunded.
The Activities can only be considered for reimbursement in
the event of cancellation by the Seller with regard to
unfavourable snow and weather conditions prompting the
closure of the Activities, without the possibility of
postponement during the Client’s stay. In this case, the Client
will be informed of the cancellation of the Activity by the Seller.
The refund request, accompanied by supporting documents
(proof of sale and specific Activity physical medium), must be
filed on the Internet at www.ticketoski.fr/reclamations/fr/tignes
or sent by postal mail to the Seller, according to the
procedures defined in article 4.3 below.
The compensation will occur no later than four (4) months
after receipt of all the documents relating to the compensation
request.
ARTICLE 4. COMMON PROVISIONS
Article 4.1. Tariffs and payment methods
4.1.1. Tariffs
The public tariffs of Passes, Activities and Carré Neige
insurance are posted at the Seller’s points of sale and on the
Website. Price lists are also available at the points of sale and
at “Maisons de Tignes” (“Houses of Tignes”).
These tariffs are expressed in euros per person and are
inclusive of all taxes; they are established based on taxes in
force and are subject to modification(s) in case of variations
in applicable tax rates.
Discounts or free products are proposed to various categories
of persons according to the conditions posted at points of sale
or on the Website. At points of sale, these discounted or free
products are issued upon presentation of official identity
documents at the time of purchase to justify the special rate.
No photocopies of justifying identification will be accepted. No
discounts or free products will be granted after purchase.
All discounts are applied on the basis of the "adult rate" and
cannot be combined with any other ongoing offer or
promotion.
In addition, offers or promotions may be exclusively proposed
and reserved for certain sales channels (e.g. Website).
In all cases, the age of the Client shall be determined by the
person’s age on the day of the beginning of the validity of the
Pass to be issued.
4.1.2. Methods of payment
All Passes and/or Activities issued require payment of the
corresponding tariff. These payments are to be made in euros
either by cheque drawn from a French bank account, payable
to the order of the Seller, or in cash within the regulatory limits
(see Articles L112-6 and D112-3 of the Monetary and
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Financial Code), by credit card accepted by the Seller (Visa,
Mastercard, American Express), or by vouchers of the ANCV
(French National Holiday Voucher Agency).
Please note: Payment by cheque, American Express or cash
will not be accepted at the "Pala’fou" toboggan run point of
sale, nor on the skibadge automated machines.
For all payments by bank cheque, the presentation of a valid
identity document matching the name of the chequebook
holder is required.
Article 4.2. “Carré Neige” Insurance
The Seller, in its capacity as an Intermediary Insurance Agent,
also proposes the purchase of “Carré Neige” insurance to the
Client, in addition to the purchase of a Pass and/or the
“Pala’fou Toboggan run” Activity. This contract is subject to
insurance conditions, which the Client may consult at points
of sale or download directly from the website
www.carreneige.com or through a hypertext link on the
Seller’s website, www.skipass-tignes.com (hereinafter
referred to as the Website).
It is specified that the "Carré Neige" insurance can be
subscribed to by the Client at the time of purchasing the Pass
and throughout its validity. In case of subscription during the
validity period of the Pass, the insurance coverage will not
have a retroactive effect.
NB: Any “Carré Neige” insurance taken out with a Pass
automatically covers the “Pala’fou Toboggan run” Activity
during the validity period of the Pass.
Article 4.3. Complaints
All complaints must be addressed to the Seller within the
period of two (2) months following the beginning of the
occurrence that prompted the complaint, without prejudice to
recourse and statutory time limits to pursue mediation or legal
action as defined in Article 4.7
All complaints must be filed on the Internet site
www.ticketoski.fr/reclamations/fr/tignes or sent to the
following address:
STGM – Service Relations Clientèle - Gare de la Grande
Motte – B.P. 53 – 73321 TIGNES Cedex, FRANCE.
Article 4.4. Force majeure
Any event of force majeure as defined in article 1218 of the
Civil Code will result in the suspension or termination of the
contract under the conditions provided for in articles 1351
and 1351-1 of the Civil Code.
Article 4.5. Intellectual property
The Client acquires no ownership or user rights and is
prohibited from using the names, signs, symbols, logos,
brands, copyright or other literary, artistic or industrial property
rights of the Seller.
Article 4.6. Protection of personal data
Personal data collected during the sale of Passes, and, if
applicable, Activities, are processed with the purpose of:
- Processing the order. This processing of data is necessary
to execute the sales contract that the Client concludes with
the Seller.
- Sending the Client promotional offers, newsletters,
invitations to participate in games or contests and satisfaction
surveys. Messages sent by the Seller are based on the
legitimate interest of the latter to develop its activities;
messages sent by the Office of Tourism of Tignes or by
commercial partners of the Seller and affiliated companies
(Groupe Compagnie des Alpes) process the data based on
the Client's consent.
- Responding to inquiries, comments and complaints sent by
the Client. This processing is based on the Client's consent.
Providing all the data requested by the Seller for the sale of
Passes and/or Activities is compulsory. Providing other
information is optional.
The data processing is carried out under the responsibility of
the Seller, represented by Mr Pascal ABRY, General Director,
whose contact details are indicated in the header of these
General Terms and Conditions of Sale.
The collected data are intended for:
- The Seller.
- All providers whose involvement is required for carrying out
the processing mentioned above.
-The Tignes Office of Tourism, commercial partners of the
Seller and affiliated companies (Groupe Compagnie des
Alpes), if the Client has granted consent.
These collected data may be transferred to a non-member
country of the European Union. The Client can obtain
additional information on the sharing of data and applicable
guarantees from the Seller.
The data collected are kept for the following periods of time:
- Data collected to process orders of Passes and/or Activities:
o If the order was placed at a cash register or till, for
five years from time of collection of data.
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o If the order was placed online, for five years from
time of collection of data if the amount of the order is
less than € 120; for ten years if the amount of the
order placed is equal to or greater than € 120.
By exception, the number and expiration date of the Client’s
bank card are kept, in all cases, for 15 months after the last
debit date for evidence purposes in the event of a dispute of
the transaction carried out remotely.
The cryptogram is not retained after the transaction.
- Photographs collected in the context of the purchase of a
Pass with photograph: for three years from the date of
collection, in order to facilitate reissue of the Pass from one
season to another, provided the Client has given prior
consent.
- Data collected to send the Client newsletters, satisfaction
surveys and promotional offers: for three years from the time
of collection. At the conclusion of this period, these data are
retained for a further period of three years if the Client agrees
to continue to receive newsletters, satisfaction surveys and
promotional offers from the Seller.
- Data collected to respond to requests for information,
comments and claims sent by the Client: for the duration of
time necessary to process these requests, comments and
claims.
In order to preserve the confidentiality and security of personal
data and in particular to protect such data from unlawful or
accidental destruction, loss, accidental alteration,
unauthorised disclosure or unauthorised access, the Seller
has implemented appropriate technical and organisational
measures, in accordance with applicable legal provisions. To
this end, it has implemented technical measures (such as
firewalls) and organisational measures (such as a
username/password system, means of physical protection,
etc.).
The Client reserves the right to access the data concerning
himself, to have the data rectified or deleted, to transfer the
data or have the data transferred to a third party, to impose a
limitation of usage or refuse usage of the data. The Seller shall
consent to this request, subject to compliance with legal
obligations incumbent upon it.
The Client reserves the right to withdraw his consent
regarding data processing concerning himself at any time.
The withdrawal of his consent does not affect the lawfulness
of the processing carried out prior to such withdrawal.
The Client can receive the information above in writing on a
physical surface.
The Client can exercise these rights by contacting the data
protection officer designated by the Seller:
- By sending postal mail to the following address: STGM–
Service Protection des données personnelles – BP 53-
73221 TIGNES Cedex, FRANCE, or
- By sending an e-mail addressed to the following:
stgm.privacy@compagniedesalpes.fr
In the interest of confidentiality and the protection of personal
data, the Seller reserves the right to ask the Client for proof of
identity before responding to his request. The Client may thus
be asked to produce a copy of an identity document
mentioning his date and place of birth and bearing his
signature.
Finally, the Client has the right to file a complaint with the CNIL
if he considers that his rights have been breached. Contact
information of the CNIL: Commission Nationale de
l'Informatique et des Libertés, 3 place de Fontenoy, TSA
80715, 75334 Paris Cedex 07, France – Phone: +33 (0)1 53
73 22 22 – Fax: +33 (0)1 53 73 22 00 – Website:
https://www.cnil.fr/fr/plaintes.
The Client has the possibility of opposing the use of his
telephone number for the purpose of canvassing by
subscribing to the Bloctel list (http://www.bloctel.gouv.fr).
Article 4.7. Translation – Applicable law - Settlement of
disputes
Should the present general terms and conditions be drawn up
in several languages, it is expressly understood that the
French version of the present terms and conditions shall be
the only legally binding version. As a result, the French
version shall be expressly and exclusively referred to in the
event of difficulties of interpretation/application of any of the
provisions of the present general terms and conditions.
The present general terms and conditions are subject to
French law for all interpretation and application.
Pursuant to the provisions of article L 211-3 of the Consumer
Code, in the event of a dispute relating to the validity,
interpretation or execution of these conditions, the Client may
have free recourse to a conventional mediation procedure or
any other alternative method of dispute resolution.
All complaints must be filed according to the conditions
detailed in Article 4.3 herein.
Failing a satisfactory answer or in the case of an absence of
response within a period of a minimum of sixty (60) days
following this written complaint (and within a maximum period
of one (1) year from this written complaint), the Client has the
possibility of engaging in a mediation process of the Tourism
and Travel Ombudsman (MTV Médiation Tourisme Voyage,
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BP 80303, 75823 Paris Cedex 17, France), according to the
conditions outlined on the website www.mtv.travel/.
The opinion pronounced by the Tourism and Travel
ombudsman is not binding on the parties to the contract.
In addition, in accordance with Article 14 of (EU) Regulation
No. 524/2013, the European Commission has made available
an Online Dispute Resolution platform, facilitating
independent settlement through extra-legal means of online
disputes between consumers and professionals of the
European Union.
This platform is available at the following link:
https://webgate.ec.europa.eu/odr/.
In the event of a failure to reach an amicable settlement, the
Client can pursue legal action either in a jurisdiction
territorially competent under the Code of Civil Procedure, or
in the jurisdiction where the Client was present at the time of
entering into the contract or where the injurious event
occurred (Article R. 631-3 of the Consumer Code).
CONDITIONS GENERALES DE VENTE
DE TITRES DE TRANSPORT SUR REMONTEES MECANIQUES ET ACTIVITES
SOCIETE DES TELEPHERIQUES DE LA GRANDE MOTTE (S.T.G.M)
Société Anonyme au capital de 3 240 000,00 €
SIREN 076 920 024 – RCS CHAMBERY
Siège social : Gare de la Grande Motte- Lieudit Val Claret- 73 320 TIGNES
Adresse postale : Gare de la Grande Motte- BP 53- 73 321 TIGNES Cedex
N° TVA Intracommunautaire : FR 91 076 920 024
N° Tel : +33(0)4 79 06 60 00
Courriel : stgm@compagniedesalpes.fr
Enregistrée à l’ORIAS en tant que Mandataire d’Intermédiaire en Assurance sous le numéro 17007382 (www.orias.fr),
Assurée en responsabilité civile professionnelle, dans les conditions prévues par l’article L220-1 du Code des assurances, auprès
d’Allianz IARD - 1, cours Michelet- CS 30051 - 92076 Paris La Défense Cedex,
Exploitant le domaine skiable de TIGNES,
Ci-après dénommée le « Vendeur ».
ARTICLE 1. CHAMP D’APPLICATION
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à l’ensemble
des titres de transport sur remontées mécaniques (ci-après
dénommé(s) le(s) « Titre(s) ») vendus par la Société des
téléphériques de la Grande Motte, donnant l’accès au
domaine skiable de Tignes et/ou de Tignes & Val d’Isère
(espace relié avec le domaine skiable de Val d’Isère) et à
l’ensemble des activités ludiques et/ou sportives (ci-après
les « Activités ») commercialisées par le Vendeur, autres
que la vente de Titres.
Les présentes conditions générales sont applicables pour
tous les Titres vendus par la Société des téléphériques de la
Grande Motte à compter du 14 octobre 2020.
Les présentes conditions générales sont complétées par les
Conditions Générales d’Utilisation des Titres et Activités.
Concernant les achats en ligne (site Internet ou tablette),
elles sont complétées par des Conditions particulières de
Vente en ligne affichées sur le canal de vente
correspondant.
Si une disposition des présentes venait à faire défaut, elle
serait considérée comme étant régie par les usages en
vigueur dans le secteur des remontées mécaniques et pour
les sociétés ayant leur siège social en France.
L’acquisition d’un Titre et/ou l’achat d’une Activité implique
la connaissance et l’acceptation par le client (ci-après le
« Client »), de l’intégralité des présentes conditions
générales, sans préjudice des voies de recours habituelles.
Ces conditions concernent exclusivement les personnes
physiques ayant la qualité de consommateur au sens de
l’article liminaire du Code de la consommation.
Il appartient au Client de s’informer sur les Titres et le cas
échéant sur les Activités et les tarifs et de sélectionner le
plus adapté. Le Vendeur ne peut être tenu pour
responsable du choix du Client.
Ces conditions générales de vente pouvant faire l’objet de
modifications ultérieures, la version applicable à l’achat du
Client est celle en vigueur au jour de la conclusion du
contrat.
Rappel : Le Titre est strictement personnel, incessible et
intransmissible, sauf le Titre correspondant à la plus
courte durée de la grille tarifaire. Il appartient donc à
l’Usager de conserver son Titre de manière à ce qu’il ne soit
pas utilisé par un tiers.
ARTICLE 2. CONDITIONS GENERALES DE VENTE
DE TITRES
Article 2.1. Descriptif des Titres
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à tout achat de
Titres vendus par la Société des téléphériques de la Grande
Motte, à savoir :
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- Dans les points de vente de la station (hors Chalet
Luge),
- Sur les automates skibadges et/ou sur les tablettes
disponibles dans certains points de vente.
- Sur www.skipass-tignes.com,
La durée d’un Titre exprimée en jours s’entend en « jours
consécutifs » sur une période datée.
Peuvent également être proposés à la vente des « Titres à
jours non consécutifs » : Leur période de validité est définie
sur les grilles tarifaires affichées en points de vente.
ATTENTION : Chaque émission de Titre donne lieu à la
remise d’un « justificatif de vente » sur lequel figurent la
catégorie (adulte, enfant, etc.), sa date limite de validité, son
numéro de Keycard du titre de transport et l’assurance
éventuellement souscrite.
Ce « justificatif de vente » doit impérativement être
conservé par le Client, lequel doit être en mesure de
présenter la version originale de celui-ci au Vendeur en cas
de contrôle ainsi qu’à l’appui de toute demande (ex :
secours, perte ou vol du Titre, réclamation).
Article 2.2. Les supports des titres
Le Titre est délivré sur un support (ci-après « Keycard »)
mentionnant son numéro dit « numéro de carte
rechargeable » et est composé d’un support sur lequel est
encodé un titre de transport, et d’un justificatif de vente.
Il s’agit d’une carte rechargeable et réutilisable une ou
plusieurs fois, dans la limite de trois (3) ans.
La Keycard incorpore une puce sur laquelle est encodé ou
chargé le Titre donnant accès à l’un des domaines skiables
visés ci-avant, est délivrée gratuitement par le Vendeur lors
de la commande de Titres (auprès des points de vente, des
automates skibadges, sur www.skipass-tignes.com, et sur
les tablettes mises en place dans certains points de vente),
à l’exclusion des Titres « saison ».
La carte rechargeable associée aux Titres « saison » est
facturée au prix de dix (10) euros TTC et valable trois (3)
ans.
Aucun nouveau titre de transport ne peut être enregistré tant
que le titre de transport initialement encodé sur la Keycard
n’est pas épuisé. A défaut, le titre de transport initial serait
irrémédiablement annulé, sans que le Client ne puisse
prétendre à un quelconque dédommagement. Seul
l’enregistrement d’une extension du domaine reste toujours
possible.
Le porteur d’une Keycard ne bénéficie d’aucune réduction
sur le prix du titre de transport en cas de rechargement aux
points de vente ou en ligne.
2.2.2. La carte Pass’Tignes
Cette carte d’adhésion au programme de fidélité n’est plus
proposée à la vente. Le Vendeur mettra un terme au
programme de fidélité associé à cette carte à la date
d’échéance de la carte en possession du Client, soit au
plus tard le 1e septembre 2020. Les modalités de
fonctionnement de ce programme sont consultables sur le
site www.skipass-tignes.com.
Cette carte sert également de support de Titres
rechargeable, dans la limite de trois (3) ans à compter du 1e
septembre de son année de délivrance.
Toutefois, les avantages tarifaires accordés sur l’achat des
Titres, tels que prévus par le programme de fidélité
Pass’Tignes, sont uniquement accessibles sur le Site
Internet aux détenteurs d’une carte en cours de validité.
Cette carte est strictement personnelle, incessible et
intransmissible.
Article 2.3. La photographie du client
La vente de tout Titre (i) « saison », (ii) « gratuit » d’une
durée de deux (2) jours et plus, est subordonnée à la
remise ou à la prise d’une photographie d’identité récente,
de face, sans lunettes de soleil ni couvre-chef du Client.
Cette photographie sera conservée par le Vendeur dans
son système informatique de billetterie pour faciliter les
éventuels rechargements ou rééditions du Titre, sous
réserve du consentement du Client (Cf. infra « Protection
des données à caractère personnel »).
Article 2.4. Modalités d’utilisation des automates
skibadges
Des automates skibadges permettent l’achat et/ou le
rechargement des seuls Titres mentionnés sur ces
automates skibadges et sont mis à la disposition des Clients
dans certains points de vente. Le paiement ne peut être
réalisé que par carte bancaire (Visa, Mastercard) via un
terminal de paiement automatique.
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Article 2.5. Interruption du fonctionnement des remontées mécaniques
En cas d’interruption du fonctionnement des remontées mécaniques pour cause de force majeure, les modalités sont définies à
l’article 4.4 ci-après.
2.5.1. Durant les PERIODES ETE, AUTOMNE, AVANT-PREMIERE ou LAST WEEK
2.5.1.1. Si le Client est titulaire d’un Titre « après-midi » ou « 1 jour »
Le Vendeur propose des tarifs remisés sur les Titres « après-midi » ou « 1 jour » domaine Tignes + Val d’Isère (ou domaine Tignes
pour les périodes Eté et Automne), en cas de conditions météorologiques et nivologiques défavorables ayant un impact significatif
sur les conditions d’ouverture des remontées mécaniques. (cf. conditions en points de vente).
En cas d’achat anticipé au tarif public, le Client pourra faire une demande de dédommagement, selon les modalités définies à
l’article 2.5.3 ci-après.
2.5.1.2. Si le Client est titulaire d’un Titre « séjour » (= Titre de 2 à 15 jours + Titre Liberté, hors Titres « saison » et
Titres à jours non consécutifs)
✓Seuils de déclenchement
Seule une interruption d’au moins une journée ET de plus de soixante-quinze pour cent (75 %) des remontées mécaniques
(% calculé en fonction du moment de puissance des remontées mécaniques correspondant au produit du débit théorique (en
nombre de skieurs/heure) x dénivelé) auxquelles le Titre donne accès, peut donner lieu à un dédommagement du préjudice subi
par le Client titulaire d’un Titre « séjour ».
La liste des remontées mécaniques avec leurs moments de puissance est affichée dans les points de vente du Vendeur.
✓Modalités de dédommagement
Une fois lesdits seuils de déclenchement atteints, le dédommagement est déterminé en fonction du nombre de jours au cours
desquels le Client n’a pu utiliser son Titre du fait de l’interruption de service.
Le dernier jour pris en considération est, en tout état de cause le jour d’expiration de la validité du Titre concerné.
Ce dédommagement peut prendre les formes suivantes, au choix du Client, (ce choix est irrévocable et ne pourra être remis en
cause pour quelque raison que ce soit) :
1. Prolongation de la durée de validité du Titre concerné par la remise d’un nouveau Titre, de même type et d’une durée
égale au nombre de jours dédommageables tel que défini ci-dessus, (qui commence le lendemain de la date d’expiration
du Titre initial, ou le premier jour de reprise du service si elle est postérieure à cette date) ;
2. Obtention d’un avoir valable jusqu’à la fin de la saison d’hiver suivant celle en cours (N+1). Cet avoir est incessible. Son
montant correspond au calcul détaillé au point 3 ci-après.
3. Remboursement, calculé au prorata du nombre de jours d’interruption des remontées mécaniques.
A titre d’exemple : pour un arrêt de plus de soixante-quinze pour cent (75%) des remontées mécaniques telles que définies
ci-dessus pendant trois (3) jours, un Client titulaire d’un Titre six (6) jours sera remboursé 3/6ème du prix d’achat de son
Titre.
2.5.2. Durant la PERIODE HIVER EXCLUSIVEMENT
2.5.2.1. Si le Client est titulaire d’un Titre « après-midi » ou « 1 jour »
Le Vendeur propose des tarifs remisés sur les Titres « après-midi » ou « 1 jour » domaine Tignes + Val d’Isère, en cas de
conditions météorologiques et nivologiques défavorables ayant un impact significatif sur les conditions d’ouverture des remontées
mécaniques. (cf. conditions en points de vente).
En cas d’achat anticipé au tarif public, le Client pourra faire une demande de dédommagement, selon les modalités définies à
l’article 2.5.3 ci-après.
2.5.2.2. Si le Client est titulaire d’un Titre « séjour » (= Titre de 2 à 15 jours + Titre Liberté, hors Titres « saison » et
Titres à jours non consécutifs)
✓Seuils de déclenchement
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Seule une interruption de plus de quatre heures consécutives d’une ou plusieurs des 4 remontées mécaniques
structurantes du domaine skiable de Tignes, à savoir : TC Brevières, TC Tovière, TSD Tichot et TSD Paquis (ci-après les
« RM Structurantes »), peut donner lieu à un dédommagement du préjudice subi par le Client titulaire d’un Titre « séjour ».
Une interruption de tout ou partie des RM Structurantes de plus de quatre heures consécutives sur une même journée
équivaut à un jour d’interruption.
✓Modalités de dédommagement
Une fois lesdits seuils de déclenchement atteints, le dédommagement est déterminé en fonction du nombre de jours au cours
desquels le Client n’a pu utiliser son Titre du fait de l’interruption de service.
Le dernier jour pris en considération est, en tout état de cause le jour d’expiration de la validité du Titre concerné.
Ce dédommagement peut prendre les formes suivantes, au choix du Client, (ce choix est irrévocable et ne pourra être remis en
cause pour quelque raison que ce soit) :
1. Prolongation de la durée de validité du Titre concerné par la remise d’un nouveau Titre, de même type et d’une durée
égale au nombre de jours dédommageables tel que défini ci-dessus, (qui commence le lendemain de la date d’expiration
du Titre initial, ou le premier jour de reprise du service si elle est postérieure à cette date) ;
2. Obtention d’un avoir valable jusqu’à la fin de la saison d’hiver suivant celle en cours (N+1). Cet avoir est incessible. Son
montant correspond au calcul détaillé au point 3 ci-après.
3. Remboursement, dont le montant est défini dans les tableaux ci-dessous :
LISTE DES RM
STRUCTURANTES
NOMBRE DE RM STRUCTURANTES
INTERROMPUES
TAUX REMBOURSE
SUR LA VALEUR DE LA
JOURNEE ACHETEE*
4 RM STRUCTURANTES :
TICHOT/ PAQUIS/ TC TOVIERE/
TC BREVIERES
4 100%
2 OU 3 60% DE LA VALEUR DE
LA JOURNEE ACHETEE
1
50% DE LA VALEUR DE
LA JOURNEE ACHETEE
*Valeur de la journée achetée = Cette valeur s’obtient en divisant le prix d’achat du Titre choisi par le Client par le nombre de
jours de validité dudit Titre (Ex : pour un Titre « 6 jours » au prix de 315€, la valeur de la journée achetée est de : 315/6= 52.50€).
Exemples de remboursement :
1 jour
d'interruption des
4 RM
Structurantes
1 jour
d'interruption de
2 ou 3 RM
Structurantes
1 jour
d'interruption d'1
RM Structurante
2 JOURS 110.00 € 55,00 € 100% = 55,00€ 60%= 33,00€ 50%= 27,50€
6 JOURS 315.00 € 52,50 € 100% = 52,50€ 60%= 31,50€ 50%= 26,25€
14 JOURS 644.00 € 46,00 € 100% = 46,00€ 60%= 27,60€ 50%= 23,00€
TYPE DE
TITRE
PRIX D'ACHAT
VALEUR
DE LA JOURNEE ACHETEE
TAUX et MONTANT REMBOURSE
2.5.3. Dispositions communes : Procédure de dédommagement
Aucun dédommagement ne pourra être accordé avant le jour d’expiration du Titre concerné.
Le Client ne saurait prétendre à une quelconque somme ou prestation excédant le dédommagement choisi.
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La demande de dédommagement, accompagnée des pièces justificatives (scan du Titre et justificatif de vente), devra être
déposée sur Internet à l’adresse www.ticketoski.fr/reclamations/fr/tignes ou adressée par courrier au Vendeur, selon les
modalités définies à l’article 4.3 ci-après.
Pour une demande de prolongation, l’original du Titre et le justificatif de vente devront être présentés en point de vente. Rappel :
En cas d’achat en ligne, le justificatif de vente correspond à l’e-mail de confirmation de commande.
Le dédommagement interviendra au plus tard dans les quatre (4) mois suivant la réception de l’ensemble des pièces afférentes à
la demande de dédommagement.
NB : Seuls les Titres ayant été acquis et réglés directement par le Client auprès du Vendeur peuvent donner lieu à
dédommagement. A défaut, il convient de se reporter aux conditions générales de vente de l’entité ayant procédé à la vente du
Titre.
Article 2.6. Remboursement
Dans le cas où les Titres délivrés ne seraient pas utilisés,
ni totalement épuisés en raison d’une interruption de
remontées mécaniques au sens de l’article 2.5 ci-avant, ou
d’une fermeture des remontées mécaniques due à un cas
de force majeure au sens de l’article 4.4 ci-après, ceux-ci
seront remboursés ou échangés par le Vendeur appliquera
selon les modalités fixées dans lesdites dispositions.
Dans les autres cas où les Titres délivrés ne seraient pas
utilisés (exclusivement), ceux-ci seront reportés dans les
huit (8) jours qui suivent leur date de début de validité, pour
attribution d’une nouvelle date de début de validité
comprise dans ces mêmes huit (8) jours, sur présentation
du Titre et de son Justificatif de vente original en Point de
vente, et sous réserve que le nouveau Titre soit d’une
durée et d’un tarif égaux ou supérieurs.
Si le nouveau Titre a un tarif supérieur au Titre non-utilisé
et reporté, le Client s’acquittera du règlement de la
différence.
Le cas échéant, les titres non utilisés pourront être
remboursés sur réclamation, dans les conditions définies à
l’article 4.3.
Dans les cas où les Titres seraient utilisés, même
partiellement, ceux-ci ne seront ni reportés, ni remboursés,
ni échangés.
Il est possible de couvrir ce type de risque par des
assurances spécifiques, couvrant également les frais de
secours en cas d’accident sur les pistes de ski ou
remontées mécaniques. Tous renseignements à cet effet
sont à demander auprès des points de vente.
ARTICLE 3. CONDITIONS GENERALES DE VENTE
DES ACTIVITES
Article 3.1. Descriptif des Activités et points de vente
Les présentes conditions générales s’appliquent
spécifiquement, sans restriction, ni réserve, à tout achat
d’Activité commercialisée par la Société des téléphériques
de la Grande Motte, à savoir :
- L’Activité « Luge Pala’fou » vendue au cours de la
saison d’hiver dans tous les points de vente (en ce
inclus le point de vente du chalet luge) ;
- L’Activité « Accès Terrasse Altitude Expériences »
vendue au cours de la saison d’été au point de
vente de Grande Motte ;
- L’Activité « Audio-guide » (offerte en cas d’achat de
l’Activité « Accès Terrasse Altitude Expériences »)
au cours de la saison d’été au point de vente de la
Grande Motte. Il est précisé que le retrait de
l’Audio-guide et des consignes d’utilisation de
celui-ci s’effectue au contrôle de l’accès au
funiculaire, en échange du justificatif de vente et
moyennant remise d’un justificatif d’identité en
cours de validité (passeport, carte d’identité, etc.).
La restitution de l’Audio-guide est à la charge du
Client et doit intervenir au plus tard à la fermeture
du funiculaire.
Les Activités sont datées et vendues uniquement sur place.
Chaque achat d’une Activité donne lieu à remise d’un
justificatif de vente sur lequel figure le type d’Activité et sa
date de validité. Concernant l’Activité « Luge Pala’fou »,
figure en outre sur le justificatif de vente le numéro de
Keycard sur lequel elle est chargée et la référence à
l’assurance « Carré Neige » éventuellement souscrite.
NB : Il est précisé le Client ne peut bénéficier des Activités
qu’à condition de disposer d’un Titre en cours de validité lui
permettant d’accéder à la remontée mécanique concernée.
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Article 3.3. Supports des Activités
L’Activité « Luge Pala’fou » est délivrée sur un support
gratuit, spécifique (distinct de la Keycard des Titres),
mentionnant son numéro dit « numéro de Keycard »,
rechargeable et réutilisable.
Il s’agit d’une carte rechargeable et réutilisable une ou
plusieurs fois, dans la limite de trois (3) ans.
Les Activités « Accès Terrasse Altitude Expériences » et
« Audio-guide » sont délivrées sur un support gratuit et
jetable (ticket papier) valant justificatif de vente. Celui-ci est
remis à l’activité « Accès Terrasse Altitude Expériences »
et/ou est échangé contre la remise de l’ « Audio-guide ».
Article 3.4. Remboursement
Les Activités qui ne seraient pas utilisées ni totalement
épuisées à la date indiquée sur la confirmation de
commande seront perdues et ne seront ni échangées, ni
remboursées.
Les Activités ne pourront donner lieu à remboursement
qu’en cas d’annulation par le Vendeur sans possibilité de
report durant le séjour du Client. Dans ce cas, le Client
sera informé de l’annulation de l’Activité par le Vendeur.
La demande de remboursement, accompagnée des pièces
justificatives (justificatif de vente et support spécifique de
l’Activité), devra être déposée sur Internet à l’adresse
www.ticketoski.fr/reclamations/fr/tignes ou adressée par
courrier au Vendeur, selon les modalités définies à l’article
4.3 ci-après.
Le dédommagement interviendra au plus tard dans les
quatre (4) mois suivant la réception de l’ensemble des
pièces afférentes à la demande de dédommagement.
ARTICLE 4. DISPOSITIONS COMMUNES
Article 4.1. Tarifs et modalités de paiement
4.1.1. Tarifs
Les tarifs publics des Titres, des Activités et de l’assurance
Carré Neige sont affichés dans les points de vente du
Vendeur et sur le Site Internet. Des guides tarifaires sont
également disponibles dans ces points de vente ainsi que
dans les « Maisons de Tignes ».
Ces tarifs sont exprimés en euros par personne et toutes
taxes comprises ; ils sont établis sur la base des taxes en
vigueur et sont susceptibles d’être modifiés en cas de
variation des taxes applicables.
Des réductions ou des gratuités sont proposées à différentes
catégories de personnes selon les conditions affichées dans
les points de vente ou sur le Site Internet. Dans les points de
vente, les réductions ou gratuités sont accordées sur
présentation, au moment de l’achat, des pièces officielles
justifiant lesdits avantages tarifaires. Aucune photocopie de
justificatifs ne sera acceptée. Aucune réduction ou gratuité
ne sera accordée après l’achat.
Toutes les réductions sont appliquées sur la base du « tarif
adulte » et sont non cumulables avec toute autre offre ou
promotion en cours.
En outre, des offres ou promotions peuvent être proposées
en exclusivité et réservées à certains canaux de vente (ex :
Site Internet).
Dans tous les cas, la détermination de l’âge du Client à
prendre en compte est celui au jour de début de validité du
Titre à délivrer.
4.1.2. Modalités de paiement
Toute délivrance d’un Titre et/ou d’une Activité donne lieu à
paiement du tarif correspondant. Ces règlements sont
effectués en devises euros soit par chèque tiré sur un
compte bancaire ouvert en France, émis à l’ordre du
Vendeur, soit en espèces dans la limite des plafonds
réglementaires (cf. articles L112-6 et D112-3 du Code
monétaire et financier), soit par carte bancaire acceptée
par le Vendeur (Visa, MasterCard, American Express) soit
par chèques-vacances ANCV.
A noter : Les modes de règlement par chèques et
American Express ne sont pas acceptés au point de vente
de la Luge « Pala’fou » ni sur les automates skibadges.
Ces derniers excluent également le règlement en espèces.
Pour tout paiement par chèque bancaire, la présentation
d’une pièce d’identité au nom du titulaire du chéquier est
exigée.
Article 4.2. Assurance « Carré Neige »
Le Vendeur, en sa qualité de Mandataire d’Intermédiaire en
Assurance, propose également au Client un contrat
d’assurance « Carré Neige » en complément de l’achat du
Titre et/ou de l’Activité « Luge Pala’fou ». Ce contrat est
soumis aux conditions d’assurance mises à disposition dans
les points de vente ou consultables et téléchargeables soit
directement sur le site www.carreneige.com soit à partir du
lien hypertexte figurant sur le site internet du Vendeur
www.skipass-tignes.com (ci-après le « Site Internet »).
Il est précisé que l’assurance « Carré Neige » peut être
souscrite par le Client au moment de l’achat du Titre et tout
au long de sa validité. En cas de souscription pendant la
période de validité du Titre, la couverture d’assurance ne
produira pas d’effet rétroactif.
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NB : Toute assurance « Carré Neige » souscrite avec un
Titre couvre automatiquement l’Activité « Luge Pala’fou »
pendant la période de validité du Titre.
Article 4.3. Réclamations
Toute réclamation doit être adressée au Vendeur dans un
délai de deux (2) mois suivant la survenance de
l’évènement à l’origine de ladite réclamation, sans
préjudice des voies et délais légaux pour recourir à la
médiation ou intenter une action en justice dans les
conditions définies à l’article 4.7.
Toute réclamation doit être déposée sur Internet à
l’adresse www.ticketoski.fr/reclamations/fr/tignes ou
envoyée à l’adresse suivante :
STGM – Service Relations Clientèle - Gare de la Grande
Motte – B.P. 53 – 73321 TIGNES Cedex.
Article 4.4. Force majeure
Tout événement de force majeure au sens de l’article 1218
du Code civil donnera lieu à la suspension ou à la résolution
du contrat dans les conditions prévues aux articles 1351 et
1351-1 du Code civil.
Article 4.5. Propriete intellectuelle
Le Client n’acquiert aucun droit de propriété ou d’usage et
ne pourra utiliser les dénominations, signes, emblèmes,
logos, marques, droit d’auteur et autres signes ou autres
droits de propriété littéraire, artistique ou industrielle du
Vendeur.
Article 4.6. Protection des données à caractère
personnel
Les données personnelles collectées à l’occasion de la
vente des Titres et le cas échéant des Activités font l’objet
de traitements visant à :
- Traiter la commande. Ce traitement est nécessaire à
l’exécution du contrat de vente que le Client conclut avec
le Vendeur ;
- Envoyer au Client des offres promotionnelles, des lettres
d’information, des invitations à participer à des jeux ou
des concours et des enquêtes de satisfaction. Ce
traitement est fondé, s’agissant des messages envoyés
par le Vendeur, sur l’intérêt légitime de ce dernier à
développer ses activités, et s’agissant des messages
envoyés par l’Office de tourisme de Tignes, les
partenaires commerciaux du Vendeur et les sociétés qui
lui sont affiliées (Groupe Compagnie des Alpes), sur le
consentement du Client.
- Répondre aux demandes de renseignements,
commentaires et réclamations que le Client envoie. Ce
traitement est fondé sur le consentement du Client.
La fourniture de l’ensemble des informations qui sont
demandées par le Vendeur à l’occasion de la vente des
Titres et/ou Activités est obligatoire. Le renseignement des
autres informations est facultatif.
Les traitements sont effectués sous la responsabilité du
Vendeur, représenté par M. Pascal ABRY, agissant en
qualité de Directeur Général, et dont les coordonnées sont
indiquées en en-tête des présentes CGV.
Les données collectées sont destinées :
- Au Vendeur ;
- A tous les prestataires dont l’intervention est nécessaire
à la réalisation des traitements mentionnés ci-dessus ;
- A l’Office de tourisme de Tignes, aux partenaires
commerciaux du Vendeur et aux sociétés qui lui sont
affiliées (Groupe Compagnie des Alpes) si le Client y a
consenti.
Ces données sont susceptibles d’être transférées vers un
pays non membre de l’Union Européenne. Le Client peut
obtenir des informations complémentaires sur ces transferts
et les garanties qui s’y appliquent auprès du Vendeur.
Les données collectées sont conservées pour les durées
suivantes :
- Données collectées pour traiter les commandes de Titres
et/ou Activités :
o Si la commande est effectuée en caisse, pendant
cinq ans à compter de la collecte des données ;
o Si la commande est effectuée par voie électronique,
pendant cinq ans à compter de la collecte des
données si le montant de la commande est inférieur
à 120 €, pendant dix ans si le montant de la
commande est égal ou supérieur à 120 €.
Par exception, le numéro et la date d’expiration de la
carte bancaire sont conservés en tout état de cause
pendant 15 mois après la dernière date de débit à des
fins de preuve en cas de contestation de la transaction
réalisée à distance. Le cryptogramme n’est pas conservé
au-delà de la transaction.
Par exception également, les photographies recueillies
dans le cadre de l’achat d’un Titre avec
photographie sont conservées pendant trois ans
maximum à compter de leur collecte, afin de faciliter la
réédition du Titre d’une saison à l’autre, sous réserve que
le Client y ait préalablement consenti lors de la
délivrance du Titre avec photographie ;
- Données collectées pour envoyer au Client des lettres
d’information, des enquêtes de satisfaction et des offres
promotionnelles : pendant trois ans à compter de leur
collecte. Au terme de cette période, ces données sont
conservées pour une nouvelle période de trois ans si le
Client accepte de continuer de recevoir des lettres
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d’information, des enquêtes de satisfaction et des offres
promotionnelles de la part du Vendeur ;
- Données collectées pour répondre aux demandes de
renseignements, commentaires et réclamations que le
Client envoie : pendant la durée nécessaire au traitement
de ces demandes, commentaires et réclamations.
Afin de préserver la confidentialité et la sécurité des données
personnelles et notamment de les protéger contre la
destruction illicite ou accidentelle, la perte ou l’altération
accidentelle, ou encore la divulgation ou l’accès non
autorisé, le Vendeur prend les mesures techniques et
organisationnelles appropriées, conformément aux
dispositions légales applicables. A cette fin, celui-ci a mis en
place des mesures techniques (telles que des pare-feux) et
des mesures organisationnelles (telles qu’un système
d’identifiant/de mot de passe, des moyens de protection
physique, etc.).
Le Client dispose du droit d’accéder aux données le
concernant, de les faire rectifier ou effacer, de les transférer
ou de les faire transférer à un tiers, d’en obtenir la limitation
du traitement ou de s’opposer à ce traitement. Le Vendeur
se conformera à cette demande sous réserve du respect des
obligations légales qui lui incombent.
Le Client dispose du droit de retirer à tout moment son
consentement au traitement des données le concernant. Le
retrait de son consentement n’affecte pas la licéité du
traitement effectué avant ce retrait.
Le Client peut recevoir les informations présentées ci-dessus
sur un support écrit.
Le Client peut mettre en œuvre ces droits en contactant le
délégué à la protection des données désigné par le
Vendeur :
- Par courrier postal à l’adresse suivante : STGM– Service
Protection des données personnelles – BP 53-73221
TIGNES Cedex, ou ;
- Par courrier électronique à l’adresse suivante :
stgm.privacy@compagniedesalpes.fr
Dans un souci de confidentialité et de protection des
données personnelles, le Vendeur se réserve la faculté de
demander au Client un justificatif d’identité avant de
répondre à sa demande. Il pourra ainsi lui être demandé de
produire la copie d’un titre d’identité mentionnant sa date et
son lieu de naissance et portant sa signature.
Enfin, le Client dispose du droit d’adresser une réclamation à
la CNIL s’il estime que ses droits ne sont pas respectés. Les
coordonnées de la CNIL sont les suivantes : Commission
Nationale de l’Informatique et des Libertés, 3 place de
Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tél.
: +33 (0)1 53 73 22 22 – Fax : +33 (0)1 53 73 22 00 – Site
internet : https://www.cnil.fr/fr/plaintes.
Le Client a la possibilité de s’opposer à l’utilisation de son
numéro de téléphone à des fins de démarchage en
s’inscrivant sur la liste Bloctel (http://www.bloctel.gouv.fr).
Article 4.7. Traduction-loi applicable-règlement des
litiges
Dans le cas où les présentes conditions générales seraient
établies en plusieurs langues, il est expressément entendu
que la version française des présentes conditions générales
est la seule à faire foi. En conséquence et en cas de
difficulté d’interprétation/d’application de l’une quelconque
des dispositions des présentes conditions générales, il
conviendra de se référer expressément et exclusivement à la
version française.
Les présentes conditions générales sont soumises, tant pour
leur interprétation que pour leur mise en œuvre, au droit
français.
Conformément aux dispositions de l’article L 211-3 du Code
de la consommation, en cas de survenance d’un différend
relatif à la validité, l’interprétation ou l’exécution des
présentes conditions, le Client peut recourir gratuitement à
une procédure de médiation conventionnelle ou tout autre
mode alternatif de règlement des litiges.
Toute réclamation doit être adressée dans les conditions
définies à l’article 4.3 des présentes.
A défaut de réponse satisfaisante ou d’absence de réponse
dans un délai d’au minimum soixante (60) jours suivant cette
réclamation écrite (et dans un délai maximal d’un (1) an à
compter de cette réclamation écrite), le Client est informé de
la possibilité de recourir à une procédure de médiation
auprès du Médiateur du Tourisme et du Voyage (MTV
Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex
17) selon les modalités fixées sur le site www.mtv.travel/.
L’avis rendu par le Médiateur du Tourisme et du Voyage ne
s’impose pas aux parties au contrat.
Par ailleurs, conformément à l’article 14 du Règlement (UE)
n°524/2013, la Commission Européenne a mis en place une
plateforme de Règlement en Ligne des Litiges, facilitant le
règlement indépendant par voie extrajudiciaire des litiges en
ligne entre consommateurs et professionnels de l’Union
européenne.
Cette plateforme est accessible au lien suivant :
https://webgate.ec.europa.eu/odr/.
A défaut de règlement amiable, le Client peut saisir, soit
l'une des juridictions territorialement compétentes en vertu
du code de procédure civile, soit la juridiction du lieu où il
demeurait au moment de la conclusion du contrat ou de la
survenance du fait dommageable (Articcle R. 631-3 du Code
de la consommation)
