Time to get excited and create your tailor-made package!
Claire Turner - 4 Guests - 11th December
Terms and Conditions
Any reservation requires full and unreserved consultation and acceptance of these general conditions and the conditions of sale of the reserved tariff. These general terms and conditions apply to all bookings, quotations and proposals.
All reservations are accompanied by a deposit equal to 30% of the total amount of the stay. Your reservation will be firm upon receipt of the confirmation of stay sent, after receipt of the deposit. Any delay in payments will automatically and unilaterally lead to the cancellation of your booking.
The balance will be payable no later than 4 weeks before the start of the stay. In case of late booking, the full price of the stay is payable upon booking. Our prices include the provision of housing charges included (water, electricity, heating).
Our prices do not include the tourist tax to be paid on the day of arrival, additional services and end-of-stay cleaning if you wish to entrust it to us.
Accommodation provided for a specific number of occupants for rental can in any way be inhabited by a greater number of people without our agreement.
Methods of payment
To validate your reservation, the deposit can be paid by bank transfer, cheque with photocopy of your identity card, or bank card with signed debit authorisation.
To pay for any additional services or services on site, tourist taxes, etc., the accepted means of payment are cash, cheques, holiday cheques, bank cards (Visa, Mastercard, Carte Bleue).
Please note: the property does not accept American Express credit card.
The credit card used at the time of booking and valid identity papers must be presented upon arrival. Otherwise, access to your accommodation may be refused.
Included in the price of the stay : sheets (beds made on arrival), pillowcases, duvet covers, towels (excluding aquatic areas), cable television, ski room with boot dryer, access to the relaxation area, 1 parking space (indoor, outdoor or municipal per apartment, access to wifi (provided that the one of the station function properly).
The keys are handed over from 5 p.m. on the day of your arrival.
A security deposit of 1000€ will be requested per apartment.
In case of late arrival, please notify us before 6:00 p.m. on the day of your arrival so that we can prepare a late arrival for you.
The accommodation must be vacated no later than 9.30 a.m. on the morning of the day of departure. It must be returned in a perfect state of cleanliness. The security deposit will be returned to you after the apartment has been inspected by us, minus the compensation withheld for any damage noted.
● The prices indicated are in Euros and TTC.
● Our prices do not include: breakfast, tourist taxes, any package for your pet, or any additional services.
● Promotions and discounts are by no means retroactive.
● The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the
VAT will be automatically reflected on the prices indicated on the date of the invoice.
● Any change or introduction of new legal or regulatory fees imposed by the relevant authorities will be automatically
reflected in the prices indicated on the date of the invoice.
The civil and criminal responsibilities of everyone does not cease during a stay in an establishment. The customer is responsible for all damage caused by himself and personally undertakes, in the event of damage to the premises, furniture and objects made available, to bear the costs of restoration.
Animals are accepted, a supplement of 100 euros will be requested per animal for the entire stay.
Any cancellation must be stipulated to us in writing by email.
Within 72 hours of receiving your email, our reservations department will confirm your cancellation. After this period and without acknowledgment of receipt from us, please contact us on 04 79 06 31 43 to ensure that your cancellation is taken into account.
Cancellation fees will be applied depending on the date of the cancellation request:
● From the reservation to D-30: we keep 100€ of administration fees.
● From D-30 to your arrival: we keep 100% of the total amount of the stay including additional services.
In case of modification, you must notify us by email.
Within 72 hours of receiving your email, our reservations department will confirm your change. After this period and without acknowledgment of receipt from us, please contact us on 04 79 41 44 64 to ensure that your modification has been taken into account.
For any modification (apartment, dates, residence, etc.), 150€ of administration fees will be applied.
In case of a no-show at the place of stay, we retain the following compensation: 100% of the total amount of the stay.
The group may cancel any reservation for which the balance has not been paid 30 days before arrival, no reminders being made by our services. The amount deposited when booking cannot be claimed.
Frequently asked questions
As a reminder, the closure of the ski lifts, the absence of a “sanitary/vaccination pass” or the closure of the aquatic areas due to a government decision are not considered as reasons for reimbursement or modification of the stay without administration fees.
Force majeure means any event external to the parties that is unpredictable, insurmountable and external to the parties that prevents either the client or the institution’s manager from meeting all or part of the obligations set out in the contract. Force majeure or fortuitous cases are those usually recognised by the jurisprudence of the French Courts and Tribunals.
Neither party shall be liable to the other in the event of a breach of its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the performance of the parties’ reciprocal obligations and that each party shall bear the costs arising therefrom.
The nullity of one or more articles of these Terms and Conditions shall not result in the nullity of all of them. All other stipulations present shall remain applicable and shall have full effect.
Applicable law and language
The applicable law is French law. The authentic language is French.
The French language shall prevail over any other translation in the event of a dispute or difficulty in the interpretation or performance of these Terms.
Changes to these terms and conditions
These general terms and conditions of sale may be modified and updated at any time on our websites. In this case, the new version of the General Terms and Conditions of Sale will apply automatically for all bookings made from the online date. For previous bookings, the previous version of the general conditions of sale will remain applicable.
Sleeps - 6
Property Size - 60m2
This stunning "chalet style" apartment is part of the Chalet Hotel Yeti Residence, a brand new luxury development in Tignes Le Lac that opened in October 2021.
The Yeti No. 2 2 bedroom apartments is on the ground floor of the residence. With fantastic views and modern appliances including TV with Chromecast and a Sonos soundsystem it has everything you need for a fantastic holiday.
The residence has a wellness area for guests to enjoy with a large 18m2 Jacuzzi, hammam, sauna, cold bath, sensory showers, gym and yoga classes, Laundry room with washing machines, dryers, Parking (one space per flat) and a games room with table football and board games, fibre optic wifi throughout and big heated and ventilated ski lockers.
All rooms have TV's
1 Twin bedroom with 90x200 beds and an ensuite shower room
1 Double bedroom with a 160x200 bed
1 Bathroom with bath
1 Separate toilet
1 Sofa bed in the living room
- Hot Tub
Terms and Conditions
Terms & Conditions of Carriage
Terms and Conditions of Carriage
SARL Mountain Rescue Transfers
Updated 24th July 2020
"Mountain Rescue" will refer to the company SARL Mountain Rescue, 5 Le Croix Bozon, Peisey Nancroix, 73210. Siret 798 574 877 00014
"Customer" will be the person that makes the booking for themselves or on behalf of other persons.
"Party" shall refer to all persons travelling together in one single booking.
"Passenger(s)" shall refer to a person within a party.
"Operator" shall refer to a business that provides a transport service.
These terms and conditions of carriage are agreed to by the customer by booking with the Mountain Rescue.
Payment for transfer must be made in advance and either in full or in part by the customer at Mountain Rescue’s discretion. A booking is not confirmed unless payment has been made.
Payment can be accepted by:
Credit/Debit Card, via the Mountain Rescue website, email link or over the phone;
Cheque or Bank Transfer, which must be received and confirmed at least 7 days before travel;
Cash, only when received in advance of travel.
Online payments are made securely by credit card using our secure supplier: CIC Banque. No credit card details are taken or stored directly on the Mountain Rescue website.
Transfer bookings may be made online, via email or by phone. In making a booking the customer accepts these terms and conditions and on all of the party travelling under the booking.
Where two or more passengers are included on the same booking, the customer organising the booking shall answer for the entire booking arrangements.
It is the customer’s responsibility to provide accurate information for the booking details, this includes flight details, accommodation details, email and mobile number.
The booking confirmation is the customers proof of booking. The customer should carry a printout of the booking confirmation and invoice when travelling.
It is the customer’s responsibility to provide the correct flight information. This includes the flight number and the local flight times. Mountain Rescue operates a schedule that is based on the times that are booked by our customers and we do not verify this information.
Any issues caused during transit in relation to this information will be deemed the customers fault and not that of Mountain Rescue.
It is the customers responsibility to provide the correct drop off and pick up address and location. We have an extremely good knowledge of all of the resorts we cover and a large database with GPS coordinates along with our driver’s personal knowledge but it still remains the customer’s responsibility to have the correct location details.
If our driver cannot find your accommodation through lack of the correct information within 20 minutes Mountain Rescue reserves the right to drop the group at the tourist information or charge the customer for additional services.
Mountain Rescue Transfers operates under a “Transport Public Routier Collectif de Personnes” licence. Under this licence alone Mountain Rescue cannot operate a one passenger transfer. If the customer books a group and some of the group are no longer available to travel to the extent there is only one passenger.
Mountain Rescue Transfers are not legally permitted to do so. In this case, the customer must inform Mountain Rescue in writing 14 days prior to travel. If this notice is not given any monies paid will be non refundable.
Mountain Rescue Transfers reserves the right to not transport the customer if no notice is given and transport is requested on the day.
Once payment has been made the customer will receive a confirmation email and an invoice. This confirmation email should be received within 24 hours of payment. If it is not received please contact our office.
The confirmation email details the travel plans requested by the customer. It is the customer’s responsibility to check the travel details are correct and to inform Mountain Rescue of any errors immediately.
The customer must carry a print out of the booking confirmation and the invoice of payment when travelling as proof of payment.
In the unlikely situation where a booking is made and payment received and there is no longer availability, Mountain Rescue will refund the customer within 24 hours.
Amendments, Cancellations and Refunds
Booking amendments should be requested in writing via email and maybe subject to an administration fee of 35.00 euros.
A booking amendment is a change of resort, change of passenger numbers, change of flight time. We can’t guarantee the booking is still secure at this point.
Changes to flight times or dates within our cancellation period are considered as a cancellation at Mountain Rescue's discretion.
Any change to your destination or pick up location from the organised must be done in writing via email 14 days prior to the date of travel. We can’t guarantee the booking is still secure at this point.
Any changes to bookings can incur a 50.00 euro administration fee at Mountain Rescue’s discretion.
The customer may request a cancellation at any time.
Cancellations made up to 14 days before the first travel date will be refunded the full booking amount minus a 50.00 euro administration fee to cover banking and administration costs.
Cancellations made less than 14 days but more than 7 days before the first travel date on the booking will be refunded 60% of the total price.
Cancellations made less than 7 days of the first travel date/time will be charged at the full booking amount and no refund will be given.
A cancellation applies to the entire booking from the first travel date and includes any further travel dates in the booking. For example, a cancellation made within the 7 days of the first travel date and with the return travel date over 7 days away. In this situation, this date is not treated separately and no refund will be issued for the whole booking.
In the event of a cancellation, Mountain Rescue will refund the customer at its absolute discretion and will not fall liable for bank exchange rates and bank charges.
In the event of Mountain Rescue cancelling a confirmed booking. Mountain Rescue will offer a full refund or help source alternative transport.
The customer can request a confirmation email and invoice for insurance purposes.
Flight Delays, Cancellations and Rescheduling
In the event of your flights being delayed it is the customers responsibility to inform Mountain Rescue of the situation and keep Mountain Rescue as informed as possible as to your arrival time. Mountain Rescue will do our best to keep informed at our end.
If the customer makes no contact with the driver or the Mountain Rescue office within 60 minutes of the flight landing time, the customer will be considered as a “no show” and the driver is entitled to leave the airport without them. The customer will then be required to book a new transfer.
Drivers will wait for 90 minutes from your flight landing time at no extra charge. After this there will be a charge of 30.00 euros an hour to cover driver and parking costs. This may need to be paid in cash to the driver upon arrival to the resort.
When a flight lands later than scheduled, the waiting time rule no longer applies.
After the 90 minutes, it may not be possible for the driver to wait, at this point we will endeavour to meet the customers travel requirements to the best of our ability. Mountain Rescue will try to make arrangements to get you on the next available transfer at no extra cost.
If this is not possible we will ask you to claim with your travel insurance for the cost of a new transfer. The extra charge can be wavered or reduced at Mountain Rescue’s discretion.
In the situation that a flight is delayed over 4 hours Mountain Rescue will consider the flight as cancelled and the customer will be required to book a new transfer at the full price. Mountain Rescue is happy to assist the customer with documents to make an insurance claim.
In the situation where flights are cancelled and the customer no longer requires the transfer our normal cancellation policy applies.
Customers are limited to two items of luggage (one normal holiday luggage bag not exceeding 23 kg and small hand luggage bag), and a ski or snowboard bag.
Please ensure ski and snowboard bags are mentioned at the time of booking in order to ensure enough space on the transfer. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage allowance, or refuse to transport the items.
The property of the customer is carried at their own risk. Mountain Rescue accepts no responsibility for loss or damage whilst in transit.
Law dictates that all passengers are required to wear seat belts in vehicles operated by Mountain Rescue. It is the responsibility of the adults to ensure that children are fastened correctly and travel in a safe manner.
Babies should be kept in baby seats at all times when travelling.
Mountain Rescue reserves the right to refuse to carry any passenger who is thought for any reason unfit to travel with the Mountain Rescue. Passengers who misuse, mark or soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 100.00 euros. This charge is payable immediately to our driver.
Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. The consuming of food is not permitted on any vehicle.
Smoking is not permitted in vehicles.
Customers must not leave rubbish of any kind in the vehicle.
If the driver is asked to stop repeatedly we are not held responsible for the time these breaks take and the consequences of missing flights. If unscheduled stops are requested by the passengers Mountain Rescue can charge the customer a 100.00 euros fee for breaking the terms and conditions of carriage agreement.
Airport Pick Up and Resort Drop Off
Mountain Rescue will specify the meeting armaments for each airport on the booking confirmation you receive after payment.
Please inform us of which terminal you are expected to land in.
You will be met at the airport by a Mountain Rescue driver and taken to your vehicle.
Mountain Rescue will not be held responsible if our driver is unable to park his vehicle further than expected by the customer due to airport regulations or situations beyond our control.
The customer is responsible for providing the correct information in regard to the accommodation and to direct the driver if required. If no address has been provided and the Mountain Rescue driver cannot find the accommodation after 30 minutes then Mountain Rescue reserves the right to drop the customers at the tourist information or charge the customer additional fees for the vehicle and driver hire.
Departing from Resort
The pickup time on your booking confirmation is estimated at the booking stage, this time is confirmed by 17:00pm on the day before travel.
If you have not received this message by 17:00 CET please call our operations number to confirm the time. It is the responsibility of the customer to contact Mountain Rescue to confirm if the SMS has not been received by 17:00pm.
In general, we aim to get our customers to the airport in comfortable time and to give at least 2 hours for check in and flight preparation. We always like to give plenty of time for the unexpected.
In the event of extremely bad weather and road conditions it is possible we will have to pick you up earlier, in these cases we reserve the right to change your pick up time at short notice.
If you have specific requirements regarding your pick up time, please contact our operations team as early as possible so we can try to accommodate your request. Once you have received your confirmed pick up time we cannot always guarantee to be able to change this.
Mountain Rescue accepts no responsibility for delays if the customer is not ready at the time stated.
If the customers are not at the vehicle within 60 minutes of the stated pick up time the customer will be considered as a “no show” and the driver will be entitled to leave the resort without them. The customer will then be required to book a new transfer.
Private transfer means your party has sole occupancy of one or more of our minibuses.
You will not share the minibus with another group, unless arranged with the customer.
At the time of booking a private transfer you can also tick a box stating that you are willing to share the transfer to gain a cheaper price. In this case, we can add another group if their flights fit around your booking and there is no additional waiting time for your party.
We will always email or call you to inform you if we have another party interested in travelling with your group.
You will receive an SMS and email the day before travel by 17:00pm giving you the drivers direct number.
If the customer requests a certain pick up time from the resort, Mountain Rescue will accommodate where possible. Mountain Rescue will not be held responsible for any costs related to customers missing flights, trains or other services.
If the customer is not at the pick-up point as arranged the Mountain Rescue driver will wait for a maximum of 30 minutes before departing and the customer is considered a “no show”.
If the customer cannot be contacted the Mountain Rescue driver will wait for 30 minutes before departing and the customer is considered a “no show”.
Shared transfers means the customer or the party will travel in a vehicle with or parties staying the same or other resorts.
Allow 60 minutes to clear customs from your flight landing time.
We reserve the right to alter the airport departure time by up to 30 minutes later if required.
If you are delayed or your flight is cancelled we will not be able to wait. We will endeavour to get you on our next transfer if possible.
Mountain Rescue advises that all our customers commit to the highest level of travel insurance possible. It is important that the customer is covered for force majeure and winter sports cover. The cover should include protection for missed or cancelled flights, medical assistant including repatriation, loss of baggage or money. Cancellation by the client.
Service Failure and Force Majeure
Our aim is to always get our clients to their location with minimal discomfort and inconvenience. However, we cannot be held responsible for certain circumstances beyond our control, such as:
Traffic accidents causing delays to the vehicle.
Extreme, adverse and severe weather conditions.
Compliance with requests of the police.
Unforeseen traffic delays.
Industrial action by third parties.
Unforeseen problems caused by other passengers or transfer customers.
Vehicle being held or delayed by a police officer or government official.
Force Majeure (e.g. Natural disasters, infectious disease, act of god, war).
All other circumstances affecting passenger safety.
We are always keen to hear about your travels with Mountain Rescue, please don’t hesitate to contact us if you wish to discuss problems you encountered or ways you think we can improve our service.
Where Mountain Rescue book for travel on services provided by operators other than Mountain Rescue, Mountain Rescue do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
Mountain Rescue reserves the right to outsource/subcontract bookings to other licenced transfer partners whom they consider trustworthy, reliable and to the same standard if the situation requires.
If Mountain Rescue for any reason within our control are unable to deliver passengers to their confirmed destination, Mountain Rescue will provide a suitable alternative transport to carry its clients to their stated destination.
Any reimbursement made by Mountain Rescue for the costs of alternative means of transport incurred by the passenger to get to their confirmed destination shall be no more than the cost of getting to that location by taxi.
Mountain Rescue shall only be liable for any reasonable and foreseeable consequential losses arising directly out of breach in contract. In such cases our liability shall be limited to 200 euros per person.
Nothing can affect the consumer’s statutory rights.
Mountain Rescues terms and conditions of carriage are governed by French law, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
Book now with just a 25% deposit and pay nothing more up to two weeks before you travel.
We have reduced the risk:
Cancellations made up to 14 days before the first travel date will be immediately refunded the full booking amount minus a 50.00 euros administration fee to cover banking and administration costs.
Cancellations made less than 14 days but more than 7 days before the first travel date on the booking will be immediately refunded 60% of the total price.
Cancellations made less than 7 days of the first travel date/time will be charged at the full booking amount and no refund will be given.
COVID-19 Cancelations due to travel restrictions
If within 14 days of your first transfer you are unable to travel due to government restrictions, then you can contact us and cancel your transfer and receive a credit note for the transfer amount that is valid for 18 months of the date of cancelation.
Adapting our service:
We are operating within the sanitary measures and social distancing guidelines set out by the Department of Travai “VTC conducteur and taxi” guidelines to deal with the spread of Coronavirus whilst in transit.
Our drivers: Our drivers are all provided with the necessary PPE and are aware of the regulations we adhere to in order to ensure our passengers safety.
Hygiene and our vehicles:
We have put in place strict hygiene measures to enhance your safety. Before each transfer our drivers will wipe down every surface of the vehicle (e.g. door handles, doors, seats, headrests, windows and floors) with recommended disinfectants.
Passenger’s will be asked to wear protective masks and sanitise their hands before entering the vehicle.
On board our vehicles our drivers now have:
Mountain Rescue airport transfers offer great value private transfers.
They offer a friendly, safe and professional service delivered by British drivers, who are fully qualified and licensed to work in both France and Switzerland. The door-to-door service is seamless, reliable and free from stress.
Terms and Conditions
These Ben’s Bus Conditions of Sale are the conditions on which Ben’s Bus Ltd arranges to carry any person and their property on any Ben’s Bus service either to or from Geneva Airport, Grenoble Airport or Lyon Airport. Any person who books onto a Ben’s Bus Ltd service must have agreed to these Ben’s Bus Conditions of Sale.
In these Ben’s Bus Conditions of Sale, the following words shall have the following meanings:-
“Fare” means the price of the Ticket charged to You by Us;
“Journey” means each Journey You are entitled to make on a Service as stated on Your Ticket;
“Luggage” means one bag, suitcase, holdall or backpack weighing no more than 23kgs per item, prams, one item of ski equipment per person and one item of hand luggage which will fit in the overhead luggage rack;
“Service” means any Journey to be made by a Vehicle arranged by us or provided on our behalf;
“Ticket” means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which You print Yourself or have available to view on a device, after making a booking on our website;
“Vehicle” means the coach, bus, taxi or any other road Vehicle provided through us;
“we”, “us” and “our” refers to Ben’s Bus Ltd a company registered in England and Wales, with registered number 05961403, whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR; and
“You”, “Your” means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
2. Our Service
2.1 In consideration of the payment of the Fare and Your compliance with the material terms of this agreement (including but not limited to compliance with our acceptable behaviour policy set out at clause 4), we will provide the Service, in accordance with these Ben’s Bus Conditions of Sale.
2.2 Your Ticket:
Your Ticket is a record of our agreement to arrange for Your carriage. You must keep Your Ticket on you at all times during Your Journey, as You may be asked for it when entering or exiting the Vehicle. A Ticket may only be used by the person(s) named on it and is not transferable.
2.3 Carriage of children:
Any person 16 years of age or under will be considered a minor and must be accompanied by a responsible adult, aged 18 years or over. Parents or minders of minors are responsible for the conduct of these minors whilst in any Vehicle, and will be held responsible for any damage caused by any minor under their care.
Ben’s Bus reserves the right to refuse to accept the passenger who is a minor on collection and indeed may ask any passenger for proof of age. Ben’s Bus accepts no liability for any costs or delays caused by Your failure to comply with these terms.
Children under 12 years of age at the time of travel may be eligible for a discount. Please see our Children’s page for details on this. Parents of children who are 12 years old or more but whose Ticket has been wrongfully bought as under 12 will be charged a full fare Ticket on the spot.
We do not provide booster seats. You are responsible for bringing a booster seat and for fitting the seat and satisfying Yourself that the seat is suitable for Your child needs and for the safety of your child whilst within the Vehicle.
Children under 4 years old.
For our Services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old at the time of travelling. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Ben’s Bus accept no liability for any costs or delays caused by Your failure to comply with these terms.
Children aged between 4 years old and 11 years old
Children aged over 4 years old can travel on our Services, provided they can safely occupy a seat on their own.
GRENOBLE AIRPORT AND LYON AIRPORT
Children aged under 2 years
For our Services into and out of Grenoble Airport or Lyon Airport, Please see our Children’s page regarding the carriage of infants under 2 years’ of age, which sets out our policy in relation to the use of the Service by children and infants.
Children aged between 2 years old and 11 years old
Any child over 2 years of age must, in accordance with law, occupy a seat and therefore purchase a Ticket.
2.4 Ticket validity:
Your Ticket permits You to travel solely on the Service(s), and on the dates and times specified.
2.5 Ticket amendments:
Once a Ticket has been purchased, You can log into Your booking via our Customer Portal page and make changes to your booking up to 13:00 GMT 5 days before your first Service. You will need the Lead Passenger email address that you submitted to us when you made Your booking and Your booking reference number to log into the Customer Portal. The fees for making changes are as follows:
(a) Changes made by You via our Customer Portal page to passenger names, mobile numbers and email addresses are free of charge.
(b) Changes made by You via our Customer Portal page to any other aspect of your booking not listed in 2.5 (a) are subject to availability. If you did not purchase Ben’s Bus Plus at the time of your booking, these changes are always subject to a £5 administration fee per person, plus any fare difference. If you purchased Ben’s Bus Plus at the time of your booking and you make these changes before 13:00 GMT 5 days before your first Service, the administration fees will be waived and we will only charge you the fare difference.
(c) If you need to Contact Us and request Us to make any changes for any reason whatsoever, we may charge you a £10pp administration fee per person plus any fare difference. Any changes will be subject to availability.
Any changes You make in the Portal are Your responsibility and We cannot be held responsible for any incorrect information submitted by You.
2.6 Ticket Refunds:
If you did not purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (a) shall apply to you.
If you did purchase Ben’s Bus Plus at the time of booking, Clause 2.6 (b) shall apply to you.
(a) If you did not purchase Ben’s Bus Plus, all requests to Ben’s Bus for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket more than 3 weeks before the date of Your first Service, we will refund You the full amount of the Ticket price, less a £15 administration fee per person to cover our costs of cancelling the Journey. The date of Your first Service is defined as the date of Your first Service on your original booking. If you change your booking for a Service on a later date, We will refer to your original booking for the purposes of refunds. If You cancel Your Ticket less than 3 weeks before the date of Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.6 (b) If you purchased Ben’s Bus Plus, all requests for refunds must be made in writing by email via our Cancellation page at the earliest opportunity. If You cancel Your Ticket before 13:00 GMT 5 days before Your first Service, we will refund You the full amount of the Ticket price. The cost of the upgrade to Ben’s Bus Plus will not be refunded. If You cancel Your Ticket after 13:00 GMT 5 days before Your first Service, You fail to turn up in time for Your Service, You turn up at the wrong location, You miss Your incoming flight, or You are not on board the Vehicle within fifteen (15) minutes of its departure time from the airport (as stated on Your Ticket), no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £15 administration fee per person.
2.7 Departure time of Services from the airport
To run an effective service for all of our customers, where possible our Vehicles need to run on time. If You are late for our Service departing the airport for any reason, regardless of whether it is outside of your control (for example your incoming flight is delayed, diverted or cancelled, or you are held up at Border Control, Customs or baggage reclaim), our Service will wait for you only if you are able to board our bus within fifteen (15) minutes of our departure time as stated on your Ticket. After 15 minutes our Service will depart without You.
In certain circumstances, we may, at our sole discretion extend the time our Service will wait for Your arrival.
We will not be liable for any refund or to arrange or provide alternative transport for You to the resort, or for any costs which You may incur as a result of missing our Service. If You miss Your Service and there is space on the next Service, we may allow You to travel on this Service, at the sole discretion of our representative at the airport.
2.8 Changes to flight details by an airline carrier:
If Your flight details change and you are no longer able to arrive for the Service on time You may be able to amend or cancel Your booking in accordance with clauses 2.5 and 2.6. Any other refunds or alternative travel arrangements are at the sole discretion of our management.
3. Passenger Responsibilities
3.1 Payment of the Fare
You must pay the full Fare at the time of booking. Upon payment of the Fare, a Ticket will be generated by us and sent either to the email address You selected at the time of booking. At this point a contract for the carriage of the person listed on the Ticket for the Journey will occur.
3.2 You must check Your e-Ticket:
It is Your responsibility to check the details of Your Journey on the “Review Booking” screen of our website before You purchase the Ticket and to check the details on the Ticket. If You do not receive Your Ticket within 30 minutes of booking, You must Contact Us at the earliest opportunity. Any amendment to Your Ticket must be made in accordance with clause 2.5.
3.3 You must travel with a valid Ticket:
You must travel with a valid Ticket when travelling on all our Services, and You must present it to any of our representatives upon demand. We will not allow You to board a Service if You do not have a valid Ticket. If You do try to travel on any Service without a valid Ticket we may either require You to buy a full Fare Ticket or leave the Service. You shall not be entitled to a refund and we shall have no further obligations or liability to You if You attempt to travel on an invalid or fraudulent Ticket.
3.4 You must make sure You know the location of Your boarding point
It is Your responsibility to ensure You know the location of the boarding point at the resort before Your Service departs and we shall not be liable to You if You miss any Service as a result of not knowing the location of the boarding point.
You should arrive at the boarding points at least 10 minutes before the scheduled departure time for that Service
We shall not be liable for any refund if You miss a Service as a result of Your late arrival at the boarding point, and we shall not be obliged to wait for You or to arrange or provide alternative transport to the airport, or for any costs which You may incur as a result of missing the Service.
3.5 Breach of conditions applicable to Your Ticket:
If You fail in a material respect to comply with any condition that governs Your Ticket, we may cancel the Ticket, and refuse to arrange You further carriage, without any obligation to refund the fare or any other liability to You.
4. Passenger Behaviour
4.1 Required behaviour and prohibited behaviour:
You confirm that You will behave in a reasonable, sensible and lawful manner on all our Services. You shall comply with any reasonable request from a member of our staff and treat our members of staff, drivers and other passengers with respect. You shall not: act in an abusive or threatening manner; conduct yourself in a way which may endanger Yourself, the Vehicle or any other person or property on board any Vehicle; obstruct any aisle or emergency exit; behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; take onto any Vehicle any alcoholic drinks or drugs (other than medicines) or hot food for the purpose of consuming them, or consume them on any Vehicle; board any Vehicle whilst under the influence of alcoholic drinks or drugs; smoke on board our Vehicles; board any Vehicle whilst You are seriously ill or suffering from any serious contagious illness.
You must wear a seat belt at all times during the Journey. We may also ask you to wear a face mask during the journey and in the area before boarding our Vehicle. You are not permitted to board or leave a Vehicle during the Journey except at a designated stop.
4.2 Consequences of bad behaviour:
If You fail to comply with any of the behaviour rules in Clause 4.1, we may remove You from the Vehicle, refuse to arrange You further carriage, cancel Your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct. This may include You being unable to continue Your journey on our Vehicles.
4.3 Financial reimbursement for damage(s) to Vehicle.
In the instance of You causing damage to a Vehicle, or soiling the interior of a Vehicle, either by deliberate acts or by accident, You will be liable to pay a fee of €100 which is a genuine pre-estimate of the damage incurred. If the cost of the damage is considered to be greater than €100, the matter will be referred to our management and may result in legal proceedings.
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to You for any act or omission of any other passenger on a Vehicle.
5. The Service
5.1 It is our obligation to arrange to carry you and your permitted luggage on the journeys stated on your ticket, on and subject to these Conditions of Sale. We will make every reasonable effort to arrange to carry you with the minimum discomfort and inconvenience. From time to time, we may require some passengers to change buses en-route. We will endeavour to keep this inconvenience to a minimum.
5.2 In order to run a timely and safe Service, we may cancel or amend the location of our boarding points in anticipation of high volumes of traffic or severe weather. We will attempt to contact You at the email address and / or by text message at the phone number provided at the time of booking with any changes. Please check Your emails and Your phone the day before and day of your Service.
5.3 Running times:
The published running times of any Service are approximate and we will use reasonable endeavours to ensure these times are honoured. In the event that our Services are delayed or cancelled we will notify You of the delay as soon as is reasonably practicable. Any cancellations are dealt with at clauses 5.5 and 5.6 below.
5.4 We will not carry animals:
We will not carry any animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our Services.
5.5 Our right to cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw Services, at short notice, whether before or after You have reserved a seat on the Service and subject to clause 5.6 below.
5.6 Our liability for cancellations:
(a) If we cancel or withdraw a Service and You have not booked a seat on it, we shall have no liability to You for such cancellation or withdrawal of the Service.
(b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, other than for a reason outside our control, our liability to You will be, at our discretion, to either:
(i) arrange to carry You on another one of our Services with available seats; or
(ii) make suitable alternative arrangements to carry You to Your destination on another Vehicle, or other mode of transport; or
(iii) cancel the Ticket, and refund You the full amount of the fare if no portion of the Ticket has been used, or 50% of the fare if the outward part of a return Ticket has been used.
(c) Cancellation after Service has begun: If a Service on which You are travelling commences and is terminated before reaching Your destination, other than for a reason beyond our control, our liability will be to make suitable alternative arrangements to carry You to Your destination, such as another Service, carrier, coach, train, private car, or taxi. If you unreasonably refuse suitable alternative arrangements, we have no further liability to you.
5.7 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to arrange to carry You, or for breach of contract, where caused by a circumstance beyond our reasonable control. Circumstances outside our control shall include, without limitation: cancelled flights, epidemic or pandemic of any kind, war or threat of war, mechanical breakdown, accidents causing delays on our Service route, other unforeseen traffic delays, riot, demonstration or any other local disturbance, exceptional severe weather conditions, fire and/or damage at an airport or in resort, compliance with requests of the police, customs or other government officials and security Services, vandalism and terrorism, strike/industrial action, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
5.8 We will make every reasonable effort to ensure You arrive at the airport in time for Your flight. If You miss Your flight as a result of our Service leaving the resort more than 30 minutes late, except as a result of circumstances described in Clause 5.7, we shall offer to pay for Your repatriation, the cost of an overnight stay in France, if required, and any transport to and from the airport to the hotel in France.
5.9 Claiming a Refund
In any case where we are obliged to provide a refund for discontinued Services, You must:
(a) provide reasonable proof of Your identity and purchase. If You have a Ticket that covers more than one person, You must specify which passengers You are claiming a refund for;
(b) You must email our office via our Cancellation page and we must have received this claim no later than 21 days after the date of the cancelled Service; and
(c) if we give You a refund, then Your Ticket will be cancelled, and we shall have no further obligation to carry You under that Ticket.
5.10 Our maximum liability to You:
We will provide the Service with reasonable care and skill. Our maximum liability to You for any reasonable and foreseeable loss, damage or liability which You may suffer or incur as a result of our breach of our contract to arrange to carry You, our negligence in connection with arranging to carry You, or the deliberate or negligent acts or omissions of any of our employees or representatives or sub-contractors, shall be limited to £5, 000.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation nor, where You deal as a consumer, exclude Your statutory rights.
6. Luggage restrictions
6.1 Permitted Luggage:
We shall have no obligation to arrange to carry Luggage in excess of the permitted amount and/or weight. We may agree to arrange to carry additional Luggage only if there is room on the Vehicle and at the discretion of our representative or Vehicle driver. If we agree to arrange to carry any excess Luggage on any Journey this does not mean that we have agreed to arrange to carry that Luggage on any subsequent Journey You may make.
6.2 Prohibited Contents:
(a) You may not bring any of the following items onto any Vehicle or leave them at any baggage store without our express permission: any weapons, hot food or hot drinks, any alcoholic drinks, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges (Prohibited Contents).
(b) If You take any Prohibited Contents onto any Vehicle, we may immediately remove them from the Vehicle, wherever it may be situated. If You are uncertain as to whether we will accept any particular item, You should obtain our written consent before booking Your Ticket. We shall not be liable for any loss or damage to any Prohibited Contents for any reason whatsoever.
6.3 Inspection of Luggage:
If in our reasonable opinion we consider or suspect your Luggage does not comply with these terms, we shall be entitled to inspect Your Luggage for the purpose of ensuring compliance with the above requirements. We shall not be obliged to accept You or Your Luggage, and shall be entitled to remove You and/or Your Luggage from any Vehicle, if You refuse a search.
6.4 Packing and labelling of Luggage:
You must pack all of Your Luggage safely and securely, with a view to protecting Your Luggage from loss, damage or interference, and to protecting any other property on a Vehicle from being damaged by Your Luggage. All Luggage carried on any Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to accept any Luggage that has not been properly packed or labelled. We will not provide luggage labels at our boarding points.
Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, important documents, passports, visas and Tickets should be kept in Your personal possession at all times. We shall not be liable for any loss or damage to any valuables stored in the hold of a Vehicle, for any reason whatsoever.
6.6 Loading the Luggage:
You are responsible for getting Your Luggage onto and off a Vehicle. Except for any Luggage stored in the hold of a Vehicle, You are responsible for Your Luggage at all times.
6.7 Storage of Luggage:
All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.
6.8 Left Luggage
If You forget any Luggage or leave it on a Vehicle we shall take reasonable care of that Luggage. We will store it at a location decided by us, but all such storage will be at Your risk. We may charge You a small administration fee for the storage of Your Luggage. We will not pay any costs for the return of Your Luggage.
If You have not collected Your lost Luggage within 1 month of our finding it, we may dispose of Your Luggage in any manner we wish, or if it is correctly labelled with a postal address or contact number, we may agree to arrange to forward your Luggage to You. You agree to pay the cost of such postage in advance. We shall be entitled to open and examine any left or lost Luggage to ascertain if the Luggage contains any dangerous or perishable items and if so, we shall be entitled to immediately dispose of these items.
6.8.2 You must hand over any Luggage found on any Vehicle or at any stop to one of our representatives or the Vehicle driver immediately upon discovery.
6.9 Notification of loss or damage:
If during any Journey You should lose any of Your Luggage or any of Your Luggage is damaged You must notify the Vehicle driver or a Ben’s Bus representative as soon as possible after You discover the loss or damage. You must confirm any loss or damage of Your Luggage within 24 hours after the end of Your Journey via our Contact Us page. If You do not notify us of any loss or damage to Your Luggage as required, then we will not be liable for that loss or damage.
6.10 Our Luggage stores:
If you wish to leave Your Luggage at our Luggage stores it is entirely at Your own risk. Neither us nor any third party agent we will use to supply You storage space will accept any liability for any loss, damage or interference to Your Luggage.
6.11 Our liability for loss or damage to Luggage:
Your Luggage shall be at Your risk at all times, and we will only be liable for any loss of or damage to Your Luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, due to our negligence, or any deliberate or negligent acts of any of our drivers or representatives, shall be limited to £5, 000 for all such loss or damage.
7.1 Travel Insurance:
We ensure that all Vehicles and drivers possess the necessary insurance, registration and licences. However, we are only providing a travel service. We recommend You take comprehensive travel insurance out for your trip.
7.2 Governing Law and jurisdiction:
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in another country that is a member of the European Union you can bring legal proceedings in respect of the Service in either your National Court or the English courts.
Each of the provisions of these Ben’s Bus Conditions of Sale shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Ben’s Bus Conditions of Sale, and the remaining provisions of these Ben’s Bus Conditions of Sale shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
7.4 Your personal data:
7.5 Amendments and waivers:
None of our employees or representatives, or drivers of parties contracted by us, has authority to modify or waive any provision of these Ben’s Bus Conditions of Sale.
7.6 Third Party Rights:
Unless otherwise stated in these Ben’s Bus Conditions of Sale, no person other than You and us shall have the benefit of or be entitled to rely upon or enforce any term of these Ben’s Bus Conditions of Sale or any other term of the contract to carry You and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Ben’s Bus sells low cost Shared Transfers from Geneva Airport, Grenoble Airport & Lyon Airport to many French ski resorts. They transport passengers in large coaches to keep rices low, but we still provide great customer service.
Despite the cheap prices, they never compromised on service. Ben’s Bus have representatives at Grenoble Airport, Geneva Airport and Lyon Airport to greet you when you arrive. It’s important for them that your ski holiday starts well. Ben's Bus reps will guide you to your vehicle, liaise with the French drivers, who know the mountain roads better than anyone, and ensure you get on and off our bus at the right place.
Once you have selected all the things you would like to confirm now please click on "your trip" to complete your booking".
You can come back and confirm any bits you arent sure about yet at a later stage.