Terms and ConditionsGENERAL TERMS & CONDITIONS
COVID-19 cancellation / refund information
Tignes Altitude guarantees you reimbursement minus a €25 admin fee in the event of covid-19
* In the event that a national or local UK or French authority takes the following decisions: For UK client will need to send proof of imposed measures preventing them from travelling such a screen shot from UK gouv website.
* Measures restricting the movement of people (confinement, limited movement, etc.)
* If the Tignes resort could not accommodate you due to covid-19 or a prefectural decree
We do not refund if the client gets covid, preventing them to come over to resort.
These properties can only be used as holiday rentals. Clients must act in good faith and not sub-let or transfer their rights in this Agreement without formal consent of the Agency.
All professional activity is forbidden within these rental properties.
The client must adhere to the internal rules of the residence, particularly concerning noise pollution, the hanging out of washing, general cleanliness and waste disposal.
The apartments are rented from and to the dates and times indicated on the contract. The client agrees to take the leased premises in the condition found upon possession and as it has been described in the document attached to the contract. On arrival day the properties will not be available until after 17h00. In the case of arriving outside of office hours, the client must inform the Agency in advance to arrange an alternative
solution to obtain the apartment keys and inventory.
Upon departure the apartments must be vacated by no later than 10h00 and handed back in perfect order with the keys being given back to a representative of the Agency.
In cases where the apartment is not left clean and in good condition, an invoice will be sent for the cleaning fee and organisation involved in transforming it back to its rightful condition.
For every hour over the 10h00 time limit for handing back the apartment, a 30 euros fee will be incurred.
If the number of occupants exceeds the original reservation, the Agency has the right to refuse client entry to the property or can impose supplementary charges as follows: 60 euros per person for a studio; 90 euros per person for a 1 bedroom property; 120 euros per person for a 2 bedroom property; 150 euros per person for a 3 bedroom property or larger.
It is forbidden for the client to bring any family pets to the apartment without the express consent of the Agency and the payment of a 20 euros supplement. Dogs sited under the 1995 Dangerous Dog Act are forbidden.
PRICES AND CONDITIONS OF PAYMENT
The rental price includes the handling of the reservation, the rent and leasehold charges. The booking is confirmed once a 25% non-refundable deposit has been received.
The client must respect the rental dates and times indicated on the contract. The final balance and any additional pre-booked services are payable 6 weeks before arrival. In cases where the reservation is made with less than 6 weeks to go until the arrival date, payment in full for the rental and any additional services is required in full.
They keys to the property will only be handed over once all due payments have been received as well as a bed tax for each person per day and a deposit of between 300-2000 euros according to the rating of the rented property.
The duration of the rental cannot be extended without the Agency’s agreement and the addition of the appropriate supplementary charges on a pro-rata basis.
The rental duration cannot exceed 90 days.
Failure to pay or deadlines exceeded on any clause of the contract, after 8 days’ notice being given, may result in the owner or his representative requesting immediate resolution of the contract and the client must vacate the lease premises by judgment of a Court Order.
A deposit will be required on arrival, by cheque or cash. Fittings and furnishings must not suffer or depreciate as a result of normal use for which they are intended. The damage deposit has been implemented to help cover any misuse of furnishings or damage to the rental property. The deposit will be returned within the month following client's departure of the property, by bank transfer for the deposit made by cash. In cases where the Agency has had to deduct a certain amount from the deposit to cover damages, this will be done so within three months following client's departure from the property. Any money left over will then be returned to the client. In cases where the damage exceeds the deposit paid, the client must agree to pay the additional costs.
CONDITION OF PROPERTY AND CLIENT OBLIGATIONS
Upon arrival the client is required to check the apartment inventory and its general condition. Any contradictory findings on the inventory should be reported to the Agency within 72 hours.
If not, it is considered that the assets are free of damage when entering the property. In addition the inventory acknowledges the provision of a user’s guide to the refrigerator outlining the rules of hygiene and food storage. For properties with a pool, we have written testament that the security system complies with the legal required standards. Instructions for use and/or explanation will be issued to the client on arrival. The client will agree to the urgent carrying out of works or repairs to the apartment whilst in situe if it is deemed absolutely necessary.
Before departure, the client shall ensure furniture and other movable objects are put back to their original place. The client agrees to render the premises and furniture in perfect order and cleanliness.
Namely: washing floors, windows, mirrors, sinks, toilets, dishes, pots, refrigerator (defrosted and leave door open), vacuum (change the bag if necessary), avoid leaving supplies: food, sponges etc...
The client shall refrain from throwing in the sinks, bidet, toilet etc ... objects likely to obstruct pipes, failure to do so would be liable for the reparation costs incurred.
Upon departure, the client must carefully close the premises and hand the key back to a representative of the Agency or directly to the office. If the keys are not handed back, the cost of replacing the locks will be deducted from the deposit.
The landlord undertakes to uphold the contract in accordance with the property description and to meet the obligations of this Agreement. In the event of termination by the landlord and if unable to relocate the client in an equivalent apartment, the client will be able to seek compensation for damages.
All cancellations must be notified in writing and will be taken into account only upon receipt of the letter from the client.
In cases of cancellation or "no shows" on arrival, the total price of the stay becomes immediately payable except in cases of force majeure under
Article 1148 of the Civil Code (the following are not cases of force majeure; illness, accidents, hospitalisation ...). The Agency reserves the right to
then recover the amounts owed by any legal means.
If the client takes possession of the premises after the date specified in the contract or assign the premises before said date, he cannot not claim a refund for the unexpired period.
In cases of "no show" within 48 hours after the start date of the contract and in the absence of additional information, the contract will be automatically canceled and the client remains liable to pay the balance of the stay.
Cancellation insurance: It is in the interest of the client to ensure legitimate grounds for termination of contract, in particular due to illness or accident. The client agrees to be personally responsible for taking out such insurance cover.
AGENCY AND OWNER OBLIGATIONS
The apartment owner and the agency assume no responsibility regarding the risks faced by rental furnishings to the client, particularly in case of fire, glass breakage, and theft or water damage.
All objects and personal effects belonging to the client are the sole responsibility of the latter. These goods are not covered by any insurance policy issued by the building owner landlord, or agency.
The client must be personally responsible for the insurance of his own property, especially with regard to theft, particularly with respect to skis stored in the ancillary areas such as ski lockers.
In addition, the client must take out appropriate insurance which will cover risks for rental properties.
The client must be able to provide proof of insurance cover at the request of the owner or agency. The owner and the agency accept any responsibility for the use of their company insurance may have against the tenant in the event of a disaster.
COMPUTER PROCESSING OF INFORMATION
The agent is expressly authorised to enter information included in this document in electronic files. Accordance with the law of January 6, 1978,
the client has a right of access and correction to make to the agent.
NATURAL AND TECHNOLOGICAL RISKS
In accordance with the law of 30 July 2003 on the prevention of injury and Article L 125-5 of the Environmental Code, the tenants of properties
located in areas covered by a risk prevention plan (technological or natural prediction), prescribed or approved, or in areas with seismicity
defined by decree in Conseil d'Etat, are informed by the landlord of the existence of risks covered by these plans and decrees.
Given the "seasonal" and temporary occupation of the property, the agency remain at the disposal of the tenant to provide all laws and decrees,
a statement of common risks and risk zoning plans made days issued by municipalities and the prefecture of Savoie.
For more information on natural hazards and technological challenges of Savoie and its municipalities:
- By internet: (The prefecture of Savoie):
HDP :/ / www.savoie.pref.gouv.fr/content/search?SearchText=risques+ natural + and + technology
* (For Common / regions): HDP :/ / www.prim.net.
- By phone: (The prefecture of Savoie): +33 (0) 4 79 75 50 00
The tenant acknowledges the STATE OF NATURAL AND TECHNOLOGICAL RISKS