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Anna Massage Me
Terms and Conditions
TERMS AND CONDITIONS
LAST UPDATED MAY 29, 2020
TERMS AND CONDITIONS
Use of our website and our online or telephone reservation service is subject to these terms and conditions and all other terms and policies to which they refer ("Our Terms").
Thank you for choosing Massage Me, the best platform to book a professional massage in the French Alps.
These general conditions of service and all the conditions and policies to which they refer ("Our conditions") constitute a legally binding agreement between you and Massage Me SARL ("Massage Me", "we", "our" or "our ").
Massage Me is a private limited liability company and Massage Me's VAT registration number is FR36753353903.
Massage Me provides a reservation service (the "Services") for a range of massages ("Massages") which are performed in each case by independent professional massage therapists ("Independent Practitioners"). In providing this reservation service, Massage Me is acting as an agent for these independent practitioners. Massage Me is not responsible for any massages you book through us: we are simply involved in the booking process and provide ancillary services as explained below.
It is specified here that the term "massage" means well-being and relaxation and does not correspond to the legal definition of article R4321-3 of the Public Health Code. Therefore, massage has no therapeutic and / or medical purpose.
The services we offer allow you to research our website and purchase massages from several independent practitioners. As part of these services, we also provide certain ancillary services such as arranging such bookings and providing customer support service.
However, as indicated above, the contract for the purchase of massages is between you and the independent practitioners. This means that it is the independent practitioner (not us) who is legally responsible for providing you with the massages. However, Massage Me remains responsible for its obligations to you in accordance with these terms and conditions which are legally binding. If you have any questions, complaints or refund requests, you can contact us directly through our customer service team. Contact details are available here. Massage Me will remain the customer's privileged contact for questions relating to customer service.
Massage Me will, upon request, provide intermediary services between you and the Independent Practitioners with respect to customer service or dispute resolution.
To be able to use the services, you must be over 18 years of age.
When we book them, the massages you receive will be subject to the terms and conditions of independent practitioners as set out in the client consultation form ("Terms and Conditions of Independent Practitioners") which you can view here and will be asked to you. to confirm your acceptance of these conditions before receiving the massage services. The terms and conditions of independent practitioners will form the basis of your agreement with the independent practitioner for your massage (each being a "massage agreement"). Massage Me is not a party to a massage contract: it will only be concluded between you and the independent practitioner who provides you with your massage.
USE OF OUR SITE
Our terms govern your use of our website ("Our Site") as well as our application ("Our Application") and our telephone reservation services (collectively "Our Reservation Services"). By using our site or our reservation services, you agree to abide by our terms.
Please read our terms carefully and completely. If you do not agree to our terms, you should not make a reservation through Massage Me for a massage.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 requires Massage Me to give you certain key information in order for there to be a legally binding contract between you and us. This information is set out below [and is also linked in the email we will send to you to confirm any reservations you make through us with an independent practitioner]. Details on how to make a reservation are shown below. If we want to change key information after a legally binding contract is made, we can only do so with your consent.
We only conclude contracts in English and French.
You confirm that you are of legal age to access and use our Website and / or our Reservation Services and that you have the legal capacity to accept our General Conditions of Sale. You are not allowed to use our reservation services if you are under 18 years old.
Once registered on our site, you will be able to access and use our search engine to search for massages in the French Alps and to book massages with an independent practitioner of your choice.
RESERVATION AND PAYMENT PROCEDURE
You can make a reservation on our website by choosing an independent practitioner.
Your payment details will be requested at time of booking and payment will be cashed upon booking.
Full payment of the massage fee is due at the time of booking this massage with the independent practitioner through us. Full price details are mentioned below.
Massage fees are paid to the independent practitioner providing the massage. Massage Me collects the massage fees from you in its capacity as agent. For each booking made through us, we charge the relevant independent practitioner an agreed fee (plus any VAT payable thereon) to put you in touch with them ("Our Agent Fee"). We have made an agreement with each independent practitioner under which we have the right to deduct our agent fees from the charges you paid for the massage.
We will do everything reasonably possible to ensure that all information you give us when paying for the massage is secure using an encrypted secure payment service. However, in the absence of negligence on the part of Massage Me, we will not be legally liable to you for any loss you may suffer if a third party unauthorized access to any information you may give us, at any time. moment.
All credit or debit card payments must be authorized by the relevant card issuer. We may also need to take additional security measures through the Verified by Visa program.
By making a reservation, you agree to provide complete, correct and truthful information including, but not limited to, billing and payment information.
Once your reservation is accepted and confirmed by the independent practitioner, you will receive confirmation of your appointment by text and email.
As the person responsible for the reservation, you are responsible for:
Full payment of applicable massage fees;
To ensure that the independent practitioner has access to the premises indicated when booking, which must, in any case, constitute an appropriate space in which the massage can be performed, with all the appropriate facilities (including lighting and adequate heating);
To provide, if necessary, any additional information on reservations and massages to other people participating in the reserved massages; and
To guarantee the health and safety of the independent practitioner when he is in the premises indicated during the reservation.
All massage fees are payable on our website or over the phone as part of our telephone reservation service. As stated above, we collect payment for massage fees on behalf of the independent practitioner to whom we charge our agent fees.
Please note that all fees and charges are exclusive of VAT and VAT will be charged by the independent practitioner at the going rate if applicable.
The price of the massages ("Price of the massage" and collectively "Price of the massages") varies according to the type and duration of the massage that you book as well as the location of the premises that you have designated for the performance of the massage. will be provided to you by the independent practitioner ("Designated Premises"). The prices of the massages are fixed for a certain time and the price that you will have to pay for a specific massage (the "massage fees") will be determined by reference to the prices of the massages in force on the date on which this massage is booked.
The menu and full prices for massages are listed on our website.
In addition to the responsibilities mentioned above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in the rejection of your reservation request, the cancellation of your reservation, or the inability of the booked independent practitioner to provide the requested massage. Such failure may also result in the loss or incorrect delivery of your booking confirmation.
CANCELLATION AND REFUND
In accordance with Article L.221-28 of the Consumer Code, the consumer has no legal right to cancel a reservation made for a service related to leisure activities when the contracts provide for a date or a specific turnaround time. You acknowledge that you have no legal right to cancel a reservation made for a massage.
However, except in cases of force majeure (see below), you have the contractual right to cancel any reservation you have made with an independent practitioner through us at least 48 hours before the start time of the massage. . In case of cancellation within 48 hours before the massage start time, the total amount of the appointment is due.
You must inform us of your intention to cancel the reservation by telephone or by email using the contact details indicated on the Reservation page. You must receive the cancellation confirmation from Massage Me to complete this request.
If you have made a cancellation as mentioned above, all refunds will be made within fourteen (14) days of the date you notify us of your intention to cancel the reservation. Refunds will be made using the same payment method used for the original transaction.
You will also have to pay the full cost of the independent practitioner massage if you:
Cancel a reservation other than as permitted above, i.e. outside of the 48 hour notification period;
Attempt to cancel a reservation during or after the appointment time for the massage; or
Do not show up for a reservation at the appointment time for the massage and / or at the designated premises.
Cancellation fees are charged to compensate the independent practitioner because if you cancel with short or no notice, this represents a loss of business for the latter.
Cancellation charges may, at our sole discretion, be waived if you were unable to cancel a booking for real reasons beyond your control. When we waive the cancellation fee, we are acting as an agent for the independent practitioner who is the primary provider of massage services.
For cancellations related to Covid-19, please see our separate policy.
EXTENSIONS AND DELAYS
If you wish to extend the time you have reserved, the independent practitioner will endeavor to accommodate your request. This is subject to the availability of the independent practitioner and the payment of a supplement for the extended duration, calculated in accordance with the massage rates (each being an “additional time supplement” and collectively, an “additional time charge”).
If you are delayed and unable to start the massage at the designated premises at the massage appointment time of more than 10 minutes, then, unless the independent practitioner agrees otherwise (which is the only discretion of the independent practitioner):
the independent practitioner has the right to complete the massage at the time agreed upon when booking without having to adjust the massage fee to take into account the reduced duration of the massage; or
if you and the independent practitioner agree to continue the massage for the entire allotted time, notwithstanding the delayed start time, then the independent practitioner will be entitled to receive and you will be obligated to pay before the massage in question is given , a supplement calculated at the rate fixed with the prices of the massage for the additional time.
We will collect additional time fees as an agent for independent practitioners.
The Massage Me team makes every effort to provide the service that you, the client, have booked. However, certain circumstances beyond our control may prevent this. This is for example (but not exclusively) the following cases, all of which make it impossible to meet our obligations:
Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes;
Road accidents ;
Unplanned traffic delays or road closures;
War and acts of terrorism (and threat of terrorism);
Labor disputes and strikes;
Problems caused by other customers;
Significant risk to human health, such as the onset of serious illness;
Natural or nuclear disaster;
Fire, chemical or biological disaster;
Inevitable technical problems;
All similar events outside of Massage Me's control
If our obligations are affected by force majeure, Massage Me will not reimburse the cost of the reservation, pay you compensation, and be not liable.
For the purposes of these booking conditions, force majeure means any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
However, if it has not been possible to provide the service booked at the time requested due to a case of force majeure, Massage Me will try to postpone your appointment to another time during your stay in progress. However, if this is not possible, a voucher of equal value to the postponed appointment will be provided by complaint to Massage Me valid for a maximum period of one year.
MASSAGE WORKS ONLY AS A RELATIONSHIP AGENT
Our reservation services allow those seeking massages to make appointments with independent practitioners who seek to provide such massages. Although Massage Me interviews and evaluates independent practitioners who wish to provide massages, we do not guarantee or make any representations regarding the reliability, quality or suitability of independent practitioners. This matter is entirely up to you. Therefore, you acknowledge and agree that Massage Me has no obligation to check the background of any independent practitioner and has no obligation regarding any service that it may provide.
When interacting with an independent practitioner, you should use caution and common sense to protect your personal safety, data, and property, just as you would when interacting with other people who are unfamiliar to you.
PROMOTION CODES AND REFERENCES
We may from time to time create and offer promotional codes and referral codes (together the "Codes") which may be used on the Site for purchases of Massages. Codes will only be valid for a period of time indicated on or with them.
Codes have no monetary value. Codes can:
(1) be used only for personal and non-commercial purposes. You can share your unique code with your personal connections through social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed, or made available to others online (including on public sites such as coupon sites) or by other means;
(2) not to be promoted in any way, including through a search engine;
(3) not to be exchanged for cash;
(4) be used only once and only one code can be used per person; and
(5) be subject to specific conditions which we will make available, and must be used only in accordance with these conditions.
Our services are intended for your personal, non-commercial use and should only be used for the purpose of requesting or booking massages as expressly described above. You must not use the site or the telephone reservation services to perform any of the following operations, which are strictly prohibited:
Engaging in inappropriate behavior, including, but not limited to, illegal or sexually suggestive remarks, sexual advances, drug use, excessive alcohol consumption and / or other inappropriate behavior;
Restrict or prevent any other user from using and enjoying our reservation services;
Infringing the rights to privacy, property rights or other civil rights of any person;
Harass, abuse, threaten or otherwise infringe or violate the rights of independent practitioners, Massage Me (including its employees and staff) or others;
Harvest, use data, or otherwise collect information about other people, including email addresses, without their consent;
Use technology or other means to access our computer network, unauthorized content or non-public areas;
Introduce or attempt to introduce viruses or any other harmful code, file or program that interrupt or in any way limit the functionality of our reservation services;
Damage, disable or otherwise alter our servers or networks or attempt to do so; and
Engage or encourage others to engage in criminal or illegal conduct or to violate these terms, including the misuse of our reservation services for illegal or unauthorized purposes.
You agree not to violate these terms in any way that could result, among other things, in the termination or suspension of your access to our reservation services.
MASSAGE ME, the logo, trademark and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with our website and / or the services (whether registered or not) belong to us. or belong to our licensors (as applicable) and are protected by intellectual property law. Nothing in these conditions gives you any rights to the site or the reservation services or their content. All rights reserved.
As noted above, we match people seeking massage with independent practitioners looking to provide such massages. We are not responsible for the execution of any reservation or the performance of the independent practitioner. You acknowledge and agree that we are not responsible for handling your complaints about an independent practitioner or massage, but we try to assist you by providing intermediary services for the resolution of disputes and complaints as mentioned above. .
OUR SERVICES ARE INTENDED ONLY TO PROVIDE GENERAL INFORMATION
The content of our website that is made available as part of our reservation services is provided for general information only. Nothing contained on our website or communicated in any other way as part of our reservation services constitutes or is intended to constitute advice, opinion or direction of any kind. We are not a healthcare provider and we do not provide medical advice or treatment. References on our website and elsewhere to the terms "care" and "therapy" or any other similar term do not refer to medical treatment or therapy. The information presented on our website and elsewhere as part of our booking services is not intended to diagnose any health problem or to substitute for professional medical care. If you have a medical problem, you should always consult a qualified healthcare professional.
WE CANNOT GUARANTEE OUR WEBSITE OR SERVICES
We do not warrant that our website or any aspect of our reservation services will be fit for your purpose, error-free, timely, reliable, fully secure, virus-free, or available. We do not guarantee any particular results or outcomes from the use of our website or any other aspect of our reservation services.
Nothing in our terms will exclude or limit any warranties implied by law that it would be illegal to exclude or limit and nothing in our terms will exclude or limit our liability with respect to: death or personal injury bodily injury caused by Massage Me's negligence, Massage Me fraud or fraudulent misrepresentation, or any matter that it would be illegal or unlawful for Massage Me to exclude or limit, or to attempt or purport to exclude or limit, its responsibility.
We are not responsible for any errors or inability to provide our reservation services due to your error or failure to provide accurate and complete information.
While we do our utmost to ensure the availability of our reservation services, we do not represent, warrant, or warrant in any way the continued availability or uninterrupted use of our reservation services. We reserve the right to suspend or terminate the operation of any or all of our reservation services from time to time, at our sole discretion.
Use of our site and our services is on an "as is" and "as available" basis. To the maximum extent permitted by law, we are not responsible for any direct, indirect, punitive, incidental, special, consequential or any other damages, including, but not limited to, damages for loss of '' use, loss of data, loss of revenue, loss of goodwill, loss of savings or anticipated profits, or arising out of or related in any way to the use or performance of the site or the services, or the delay or inability to use the site or the services, or the provision or non-provision of the site or the services.
You agree to defend and indemnify us against any claim, cause of action, demand, recovery, loss, damage, fine, penalty or other costs or expenses of any kind or nature, including, but not limited to, legal and accounting fees, which arise from or are related to your use or misuse of or access to our reservation services and otherwise your violation of our terms.
MODIFICATION AND TERMINATION
We may change our Terms or terminate the use of our reservation services at any time by giving you notice of termination. The prices for massages may also change from time to time. We may also modify, suspend, terminate or discontinue any aspect of our reservation services, including the availability of certain features, at any time and for any reason.
INDEPENDENCE OF CLAUSES
If a clause of Our Conditions is considered null or becomes void, the validity of the other clauses will not be affected.
If you have any questions, please contact our customer service:
by email to the following address: firstname.lastname@example.org
by phone: 0033 (0) 4 79 04 20 66
By mail: Massage Me, 540 Avenue de la Tarentaise, Aime Cedex, 73210
APPLICABLE LAW AND JURISDICTION
You agree that our conditions are, for all intents and purposes, governed and interpreted in accordance with French law.
In case of difficulty, you should first contact our customer service. Then, if you and Massage Me do not find a solution, you can, in accordance with article L.612-1 et seq. Of the Consumer Code, refer a consumer ombudsperson or any other alternative dispute resolution method. view of the amicable resolution of the dispute.
In this case, you can contact the "Medycis" platform via:
73, boulevard de Clichy - 75009 PARIS
You must immediately notify Massage Me of this request.
You and Massage Me are free to accept or refuse the proposed solution and, if necessary, to bring the request before the competent authorities.
Whether your aim is to indulge in true relaxation or to re-energise in preparation for more fun on the slopes why not treat yourself to a massage?
We’ve partnered with Massage Me, an experienced team of professional therapists, to offer you a variety of fantastic treatments. Best of all, you won’t even have to leave the comfort of your room as they come to you and turn your room into your own personal spa - now that’s luxury!
Prior to each massage: Massage Me's practitioner will discuss your body’s requirements and the best options for you to ensure that you receive the massage that you seek and need. So up until the last minute you can decide if it's a heavy sports massage you need, or a calming moment of indulgence.
Whether your body needs attention after a day of off-piste skiing or downhill biking, relax, they've got your back (legs, and shoulders and the rest)!
Please note, minimum call-out is 1hr of treatments, so if you would like a 30min massage, team up with a friend to make it a full hour!
Please select your options from the dropdown menu below, when you are ready click add to trip to finalise your selection.
Once you have selected all the things you would like to confirm now please click on "your trip" to complete your booking".
You can come back and confirm any bits you arent sure about yet at a later stage.